This document is a resume for Gregory Forster, who has experience as a Director of Information Technology, Network Manager, Systems Administrator, and Systems Analyst. He has over 15 years of experience managing networks, servers, workstations, and information technology projects for various companies. His technical skills include networking, routing, firewall configuration, virtualization, and voice over IP phone systems. He is currently a Network and System Engineer for Xylem Inc., where he is responsible for configuring, deploying, and managing their network infrastructure across the Americas region.

1. GREGORY FORSTER
365 DARE RD. PHONE:631-764-8074
SELDEN, NY 11784 EMAIL: FORSTER@AOL.COM
DIRECTOR OF INFORMATION TECHNOLOGY | NETWORK MANAGER | SYSTEMS ADMINISTRATOR | SYSTEMS ANALYST
PROJ E CT MANAGEMENT  INFORMAT ION TE CHNOLOGY MANAGEMENT  ST RAT EGI C PLANNING  HARDWAR E
SCHEDUL ING /WOR K F LOW MANAGEMENT  TE CHNOLOGY L I F E CY CL E  NE TWOR K ADMINI S T RAT ION  ROI
QUAL I F ICAT IONS PROF I L E
Innovative, technically inclined and high-powered professional with extensive and progressive background in IT business as well as
expertise in project management / development and emerging technology. Demonstrate results-driven performance in environments
where functional responsibilities are aligned to business strategies. Loyal, dependable and accessible professional with proven record of
achievement in improving component designs, amplifying competence and reducing needs for re-engineering to achieve operational
efficiency and company goals. Effective at resolving issues that surfaced, complemented by meticulous and creative detail to drawings and
specifications. Bilingual in English and German.
TECHNICAL SK I L L S
· Troubleshoot, repair, replace and upgrade all necessary PC and Server Hardware and Software.
· Support Windows NT/9x/2000/XP/Vista/Windows7, Office 9x/2000/XP/2003/2007, Exchange 5.5/2000/2003, Windows Server
2000/2003/2008, Microsoft Active Directory, Novell Client32 & Mac.
· Installed and configured Microsoft Sharepoint Portal Server and Sharepoint Portal Services.
· Install, configure and tested virtualization, using VMWare, Microsoft Virtual server and Microsoft HyperV.
· Involved in the monitoring and updating of network security applications.
· Configure Cisco 2600 and 1726 routers for TCP/IP routing tables.
· Responsible for the administration and maintenance of Telephony system, including IP Phones and VOIP.
· Setup POP and IMAP, as well as, Outlook Web Access email services for access to email server from outside sources.
· Configure operating systems, Internet services and networking services via telephone tech support to outside staff out in the field.
· Installation and provisioning of First Phone mobility phone systems.
· Installing and configuring Adtran routers.
· Testing POS Software for The Home Depot.
· Installing RLS and Callbox servers.
· TCP/IP Networking, Switches and Routers.
· Network Subnetting.
· Cisco ASA configurations.
· Cisco TMS, Cisco Call Manager, Cisco Telepresence,.
· BGP, EIGRP, Multicast Routing, MPLS.
· Palo Alto Firewalls, SonicWall.Cisco
· Cisco VCS, MCU.
PROF E S S IONAL EXPERI ENCE
XYLEM INC.
NETWORK AND SYSTEM ENGINEER __________________________________________________________________JULY2014-PRESENT
· CONFIGURE, DEPLOY AND MANAGE ALL SWITCHES, ROUTERS FOR THE AMERICAS REGION.
· CONFIGURE DEPLOY AND MANAGE ALL FIREWALLS FOR THE AMERICAS REGION.
· CONFIGURE, DEPLOY AND MANAGE CISCO WIRELESS ENVIRONMENT.
· PARTICIPATE IN NETWORK PLANNING AND DESIGN MEETINGS.
· BGP AND EIGRP ROUTING
· CONFIGURE, DEPLOY AND MANAGE CISCO OFFICE EXTEND WIRELESS ACCESS POINTS.
· WORK WITH THE VOICE TEAM IN COORDINATION OF DEPLOYING CISCO VOIP SULLUTIONS.

2. SCHNEIDER ELECTRIC/TELVENT USA  HAWTHORNE, NY
SYSTEMS ANALYST______________________________________________________________________________MAY2013-JULY2014
 General administration of Servers and workstation PCs at the HVTMC. Administration of HV Traveler ATMS system and database,
which includes data mining/creation of database applications utilizing department-provided software. Workstation application
support for specialized field hardware (e.g. VMS, CCTV, sensors, etc.).
 Manage the Field Technical Team and Systems Administrator.
 Conduct weekly ITS meetings as well as meetings with Operations Department.
 Attend weekly meetings with client (NYSDOT) to review status of all assigned tasks. Develop and maintain a strong working with
all other agency IT departments (i.e.: Westchester County, New York State Thruway, etc.) in order to ensure proper distribution
and sharing of agency video feeds.
 Initiate tests of system programs and properly utilize computer monitor readout to detect errors and take appropriate corrective
actions.
 Restore servers or workstations from cloned images. Administration of HVTMC systems and databases, which includes data
archiving, mining and creation of reports and database applications utilizing department-provided software.
 Coordinate with NYSDOT Staff in other groups as needed (Information Technology, Main Office Traffic Signal Group, etc).
 Support ITS with the various HVTMC systems.
 Assists users who are having operational problems with various TMC systems.
 Create, modify and update the HVTMC Systems Administration Manual and pertinent Standard Operating Procedures as pertains
to the Systems and Field environments.
 Prepares and maintains training documents and reports.
 Prepares workflow charts and diagrams as part of recommendations for modifications to system hardware and software.
 Independently troubleshoot hardware, software, and data communications malfunctions/errors in order to maintain and/or
quickly restore operational functionality at the HVTMC.
 Provides configuration management of the HVTMC system and associated documentation
 Review computer system capabilities, workflow, and scheduling limitations to determine if requested changes to the ATMS are
possible/appropriate.
 Documents in sufficient detail the steps taken to modify systems and procedures required to both maintain current systems and
implement new functionality.
 Administer and monitor user access to system. Review productivity reports and problem records to evaluate performance of the
systems and hardware.
 Procure hardware and software as well as software licenses.
 Hardware and Software installations as well as maintenance
 Backups of system software files after major software upgrades according to recommended industry standards.
 Network configuration, maintenance, and troubleshooting including firewall configurations
 Database administration maintenance plans, backups, replication, performance monitoring etc.
 Direct contact with client personnel in the case of system outages on a 24/7 basis, as well as direct contact with HVTMC NYSDOT
and Operations personnel to ensure all system administrators/leads are aware of all systems issues.
 Documentation of daily, weekly, and monthly operations and maintenance tasks, outlining a standard operating procedure
necessary for maintaining each system to provide aggressive preventative maintenance
 Maintain the asset inventory for each system. The inventory list will contain asset information including all hardware
specifications, serial numbers, third party support lifetimes, etc. as well as information pertaining to system utilities such as ISP,
power and Telco information.

3.  Maintenance of System Architecture documentation, including all IP information, network diagrams, rack diagrams, server
configurations, etc.
 Maintenance and updates of the disaster and recovery systems currently deployed as well as maintenance and updates of disaster
and recovery systems that will be deployed in the future.
 Provide systems related support for construction projects as needed
 Coordinate with 3rd party vendors and Subconsultants regarding IT issues and tasks.
IVCI, LLC  HAUPPAGUE, NY
NETWORK OPERATIONS CENTER MANGER_______________________________________________________________JUN 2011-MAY2013
 MANAGED DAILY OPERATIONS OF COMPANY NETWORK.
 MANAGED DAILY OPERATIONS OF CUSTOMER VIDEO NETWORKS.
 MAINTAINED NETWORK ESSENTIAL TOOLS SUCH AS SOLAR WINDS, APPNETA, SCIENCE LOGIC.
 LIAISON BETWEEN CUSTOMERS AND SERVICE PROVIDERS IN ORDER TO MAINTAIN CONNECTIVITY WITH CUSTOMER NETWORK.
 DEVELOPED SUPPORT PROCESS FOR MANAGED CONFERENCE SERVICES TEAM AND CUSTOMER SUPPORT TEAM.
INDEPENDENT CONTRACTOR
PROJECT LEAD__________________________________________________________________________________JULY 2010-MAY 2011
 Site survey for The First Phone mobility phone system for The Home Depot.
 Installation of The First Phone mobility phone system for The Home Depot.
 Installation of RLS and Callbox servers for The First Phone mobility phone system.
 Repair and updating of Philips TVs for St Francis Hospital.
 Installation of an Adtran router for the School of Language in Glencove.
 De-installation of all technology for A&P Stores that are closing.
LAZAR LEVINE & FELIX LLP  NEW YORK, NY
DIRECTOR OF INFORMATION TECHNOLOGY FEB 2005-FEB 2010
 Held responsible for the physical and electronic security of all offices and computer systems as well as with the supervision and
maintenance of the Telephony system, which included IP phones and VoIP.
 Managed the network of a small-medium sized accounting firm worth $15 million with 16 partners and responsible for the
advancement and restoration of all accounting software packages.
 Assumed responsibility as project manager on diverse projects, which included renovation of the New York office and New Jersey
offices; offered vital information to partners in regard to the status of all computers, equipment, and projects.
 Proactively involved in the development of decision process in monitoring and updating of network security applications along with
the ordering of all PCs, laptops, servers as well as telephony and mobile devices.
 Effectively minimized IT costs while increasing productivity.
 Managed a group of 10 personnel that were responsible for Desktop Support and Helpdesk.
 Responsible for staff scheduling and project time budgeting.
 Effectively maintained the department fiscal budget.
LAZAR LEVINE & FELIX LLP  NEW YORK, NY
NETWORK MANAGER (SYSTEMS ADMINISTRATOR) FEB 2002-FEB 2005
 Provided assistance to all servers and 82 PCs running on a Novell NetWare Network, Microsoft Windows 2000 / 2003, Microsoft
Exchange Server 2003 and 2 remote locations in New Jersey.
 Installed, constructed and examined virtualization using VMware, Microsoft Virtual server and Microsoft HyperV along with the
Microsoft SharePoint portal server and SharePoint portal services.
 Troubleshot, renovated, restored and improved all necessary PC and server hardware and software; set up POP and IMAP, Outlook
Web Access email services for access of e-mail server from outside sources; and collaborated with all levels of technical, financial and
management contacts both internally and at client sites.
 Supported the network of a small-medium sized accounting firm worth $15 million with 16 partners and responsible for the
advancement and restoration of all accounting software packages.

4.  Organized Cisco 2600 and 1726 routers for TCP / IP routing tables along with the operating systems, Internet services and networking
services through rendering telephone technical support to outside staff out in the field.
 Successfully completed two migrations within a 72-hour period.
 Played an integral role in reducing network downtime and generated VPN to enable worker’s accessibility to network resources
while out of the office.
SPIDER TECHNOLOGIES  MELVILLE, NY
DESKTOP SUPPORT SPECIALIST JUN 1999-NOV 2001
 Completed a contract work for a $400+ million optical products company and a subsidiary of Nikon Corporation Japan, Nikon Inc.
 Conveyed vital information to the management regarding the status of all computers and equipment; supported all servers and 250
PCs running on a Novell NetWare Network along with the Microsoft Exchange Server and remote locations throughout the country;
and supported Windows NT/9x/2000/XP, Office 9x/2000/XP, Exchange, Novell Client32 and Mac.
 Proactively involved in all strategic decision-making, monitoring and updating of anti-virus applications and ordering process of all
necessary network and PC components.
 Setup PCs and printers for AS/400 using Rumba 2000 and IBM 3270 adapter cards, along with the LDAP and IMAP email services for
the accessibility to email server from outside sources.
 Organized Cisco RISC Router 4000 for TCP / IP routing tables along with the operating systems, Internet services and networking
services through telephone technical support to outside sales force.
 Troubleshot, renovated, restored and improved all needed PC and server hardware and software.
 Worked closely with all levels of technical, financial and management contacts both internally and at client sites.
Long Island Camera Corporation-Lake Grove, New York
Computer Technician/Desktop Support June 1, 1997 to May 31, 1999
US Army-Fort Bliss, Texas November 20 1987 to November 21, 1994
Defenseman/Computer Technician
EDUCAT ION
Coursework in Mechanical Engineering, State University of New York, Stony Brook, NY  Jun 1997
PROF E S S IONAL AF F I L IAT ION
Gerson Lehrman Group
Covington Who’s Who of Professionals