The Receptionist/Clerical and Office Assistant Certificate program at Madison Area Technical College consists of 7 credits of coursework focused on developing entry-level office skills. The certificate can be completed entirely online or in a classroom setting. Coursework includes classes in administrative office management, customer service skills, records management, professional development, and career management. Completing this certificate prepares students for careers as administrative support staff, office assistants, or customer service associates, and credits can apply to other associate degree programs at Madison Area Technical College such as Administrative Assistant.

1. Madison Area Technical College Effective: 2010-2011
Receptionist/Clerical and
Office Assistant Certificate Program Number: 90-106-3
Certificate
Business Technology Program Cluster Curriculum
Center for Agriscience and Technologies
Hrs/week
Certificate courses offered at Madison, Fort Atkinson, Portage, Courses Credits Lec-Lab
Reedsburg, and Watertown campuses, as well as completely 10-106-172 Administrative Office Management............................ 2 .................... 2-0
10-106-164 Customer Contact Skills ............................................ 1 ............... 0.75-2.25
online. This certificate is also offered entirely in a bilingual 10-106-190 Professional Development ......................................... 1 ............... 0.75-2.25
(English/Spanish) format. 10-106-103 Records Management ............................................... 2 .................... 1-2
10-106-194 Career Management .................................................. 1 ............... 0.75-2.25
For information call: (608) 246-6800 or Total 7
(800) 322-6282 Ext. 6800
If you have finished the courses for this certificate, complete the certificate form to receive
an official certificate from the Business Technology Department:
About the Certificate http://matcmadison.edu/bus_tech_certificate_ap
Clerical jobs are among the top five occupations for projected growth
nationally. Madison College has developed this certificate to prepare
students with the entry level skills to perform office assistant and
clerical support jobs. Students will enhance their proofreading and
editing skills and learn to communicate more effectively. Students will
also get the administrative, customer service, and management skills
to be successful in a fast-paced business environment.
The skills obtained in the Receptionist/Clerical and Office Assistant
Certificate may be applied to the Administrative Assistant Associate
Degree program. In addition, many of the certificate credits may be
applied to other programs.
This certificate is available to those working full time seeking skills to
change careers. Current Madison College students may complete this
certificate in conjunction with their existing course work. Courses are
available totally online or in the classroom.
Unique Requirements for Admission
This certificate does not require an application to the college. Students
register for individual courses during the open registration period each
semester.
Intermediate to advanced computer skills (completion of MS Office
Basic Certificate) is strongly recommended prior to taking this
certificate.
Completion
It is the student's responsibility to request the certificate from the
Center for Agriscience and Technologies office (608-246-6800) once
all required classes have been completed and grades have been
received. A grade of C or better is required in each course to award the
certificate.

2. Madison Area Technical College
Receptionist and Clerical Certificate Program Number: 90-106-3
Courses 10-106-103 Records Management 2 credits
10-106-172 Administrative Office Management 2 credits
Fundamentals of managing the record life cycle; alphabetic, Career Potential:
numeric, subject, geographic filing; electronic file management;
Emphasizes technology and procedures for office management. supplies and equipment; charge-out procedures; retention
Includes practical experience in information processing, • Administrative Support
schedules; transfer methods; control measurements; imaging
telecommunications, written communications, records systems and security of information. Follows recommendations
• Office Assistant
management, presentations, teamwork, ethics, stress and time of the Association of Records Managers and Administrators • Customer Service
management, customer service, travel arrangements and (ARMA). Associate
meeting planning. • Information Assistant
10-106-194 Career Management 1 credit • Word Processor
10-106-164 Customer Contact Skills 1 credit Identification of factors associated with job success: conflict
Examines what is the foundation of good customer service, resolution, business and dining etiquette, sexual harassment,
identifies internal/external customers, examines questioning With advanced training
ethics, career goals, and performance appraisal. Explore
techniques, explores listening skills, and examines customer personality types via the Internet. Prerequisite: Student should students may find
service representative in today’s business world. be in last semester of program. employment as:
10-106-190 Professional Development 1 credit • Administrative Assistant
Using the internet and traditional methods, research the job
market, develop a job search/career portfolio, explore • Executive Secretary
networking. Create a professional image for job search. The • Information Coordinator
portfolio includes a resume, cover letter, thank-you letter, • Executive Assistant
reference sheet, work samples and other job search materials.
More detailed and updated
information on this program may be
available at: matcmadison.edu. The
college reserves the right to make
changes in the regulations and
courses announced in this publication
without notice.
Madison Area Technical College
provides equal opportunity in
education and employment.
Rev. 03/10