Future Group is one of India's leading business conglomerates led by Kishore Biyani. It operates various retail formats across India under brands like Big Bazaar, Food Bazaar, and Central. Future Group has a presence in consumer products, retail, fashion, finance, insurance, and other businesses. It aims to make quality products and services affordable for Indian customers through innovative retail formats. Future Group is committed to developing the Indian retail sector and empowering communities through job opportunities.
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This research paper considers the understanding of the customers’ satisfaction towards and perceptions towards D-mart;. Specifically this research will seek to identify which factors effect on satisfaction.
The purpose of this study is to find out overall satisfaction towards Dmart. Some people are satisfied about price, some people about product variety. Research was done through questionnaire and discus with some customers in college campus who are customers of D-mart. Retailers have recognized this trend and are of the view that customer satisfaction plays a role in the success of business strategies. Therefore it has become important for grocery retail stores to try and manage customer satisfaction. This paper was thus developed to investigate the satisfaction levels of customers in D-mart. Data was collected from D-mart in akurdi, pune. The study examined the importance of overall dimensions and specific elements of customer satisfaction towards the measurement of satisfaction levels.
ProJecT RePorT On BuYinG behAvioR of CusTomerS In BiG BazAaRSonu Sah
The Project Report is duly outcome of my hardwork for the future Viewers/Reader who is in the need to make the project report as their partial fulfillment for their academic purpose from where you can get the idea about the Big Bazaar and the Consumer Buying Behavior. Please do Like and Share if you find it fruitful.
A Study on Operational Management at Big BazaarDANISH AZFAR
This project report helps to find out the insights of how much big bazaar operations is making customer satisfied and how much it adding value to the business.
This report also talk about the areas of greater efficiency and areas which need to improve.
it is knowledgeable for study retail marketing and research. gives knowledge of retail marketing about the retail layout, loyalty program. research methodology
Dear students,
Get Projects and Synopsis help,
For - MBA, BBA, BCA, MCA etc. classes.
For Universities - IGNOU, SMU, EMBA, KSOU, ISBM, SYMBIOSIS, IMT, MIT etc.
For Specialization like -
Banking, Banking and Finance, HR, Marketing ,Operation Management, Project Management, Information System ,Healthcare Management, International Business, Inventory Management, Retail Management, Total Quality Management, etc.
Send your Specialization name to our mail id :
“help.mbaassignments@gmail.com”
or
call us at : 08263069601
This research paper considers the understanding of the customers’ satisfaction towards and perceptions towards D-mart;. Specifically this research will seek to identify which factors effect on satisfaction.
The purpose of this study is to find out overall satisfaction towards Dmart. Some people are satisfied about price, some people about product variety. Research was done through questionnaire and discus with some customers in college campus who are customers of D-mart. Retailers have recognized this trend and are of the view that customer satisfaction plays a role in the success of business strategies. Therefore it has become important for grocery retail stores to try and manage customer satisfaction. This paper was thus developed to investigate the satisfaction levels of customers in D-mart. Data was collected from D-mart in akurdi, pune. The study examined the importance of overall dimensions and specific elements of customer satisfaction towards the measurement of satisfaction levels.
ProJecT RePorT On BuYinG behAvioR of CusTomerS In BiG BazAaRSonu Sah
The Project Report is duly outcome of my hardwork for the future Viewers/Reader who is in the need to make the project report as their partial fulfillment for their academic purpose from where you can get the idea about the Big Bazaar and the Consumer Buying Behavior. Please do Like and Share if you find it fruitful.
A Study on Operational Management at Big BazaarDANISH AZFAR
This project report helps to find out the insights of how much big bazaar operations is making customer satisfied and how much it adding value to the business.
This report also talk about the areas of greater efficiency and areas which need to improve.
it is knowledgeable for study retail marketing and research. gives knowledge of retail marketing about the retail layout, loyalty program. research methodology
The Student Varun Bayla is a Final Year Student of Dezyne E' cole college doing his BBA.. This Project has been undertaken by the Student during his Summer Internship at Future Group,Home Town. The Topic of his Internship is Promoting Brand in Digital Marketing.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
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Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
2. FUTURE GROUP
Future Group, led by its founder and Group CEO, Mr. Kishore Biyani, is one of
India’s leading business houses with multiple businesses spanning across the
consumption space. While retail forms the core business activity of Future Group,
group subsidiaries are present in consumer finance, capital, insurance, leisure and
entertainment, brand development, retail real estate development, retail media and
logistics led by its flagship enterprise, Pantaloon Retail, the group operates over 12
million square feet of retail space in 71 cities and towns and 65 rural locations across
India.
Headquartered in Mumbai (Bombay), Pantaloon Retail employs around 30,000
people and is listed on the Indian stock exchanges. The company follows a multi
format retail strategy that captures almost the entire consumption basket of Indian
customers. In the lifestyle segment, the group operates Pantaloons, a fashion retail
chain and Central, a chain of seamless malls. In the value segment, its marquee brand.
In 2008 Big Bazaar opened its 100th store, marking the fastest ever organic
expansion of a hypermarket. The first set of Big Bazaar stores opened in 2001 in
Kolkata, Hyderabad and Bangalore.
The group’s specialty retail formats include, books and music chain, Depot,
sportswear retailer, Planer Sports, Electronics retailer, Ezone, Home improvement
chain, Home Town and rural retail chain, Aadhar, among others. It also operates
popular shopping portal, futurebazaar.com. Future Capital Holdings, the group’s
financial arm provides investment advisory to assets worth over $1 billion that are
being invested in consumer brands and companies, real estate, hotels and logistics. It
also operates a consumer finance arm with branches in 150 locations. Other group
companies include, Future General, the group’s insurance venture in partnership with
Italy’s General Group, Future Brands, a brand development and IPR company, Future
3. Logistics, providing logistics and distribution solutions to group companies and
business partners and Future Media, a retail media initiative.
Future Group’s joint venture partners include, US based stationery products
retailer, Staples and Middle East based Axiom Communications.
Future Group believes in developing strong insights on Indian consumers and
building businesses based on Indian ideas, as espoused in the group’s core value of
‘Indianness’. The group’s corporatecredo is, ‘Rewrite rules, Retain values’.
Future Group was founded on a simple idea: Rewrite rules, retain values. This
fundamental belief created a new kind of marketplace, forever transforming Indian
retail. Today our core values continue to guide how we do business and improve the
quality of life of the people we serve.
At Future Group we are committed to being a catalyst of positive change in the
communities, societies and business sectors in which we operate. We envision India’s
transformation into the legendary 'Sone Ki Chidiya' (golden bird), taking wings once
again to reach greater heights.
We take pride in our Indianness. Our belief in inclusiveness for long-term sustainable
growth and economic prosperity evokes trust among consumers, employees, suppliers,
partners, shareholders and the community.
Our Values
We share the vision and belief that our customers and stakeholders shall be served
only by creating and executing future scenarios in the consumption space leading to
economic development.
We will be the trendsetters in evolving delivery formats, creating retail realty, making
consumption affordable for all customer segments – for classes and for masses.
We shall infuse Indian brands with confidence and renewed ambition.
We shall be efficient, cost-conscious and committed to quality in whatever we do.
We shall ensure that our positive attitude, sincerity, humility and united
determination shall be the driving force to make us successful.
4. SERVICE PROFILE OF FUTURE GROUP
Future Retail (India) Limited
Home Solutions Retail India Limited
Future Brands Limited
Future Media (India) Limited
Future Supply Chain Solutions Limited
Convergem Communication (India) Limited
Pantaloon Food Product(India) Limited
Future Knowledge Services Limited
Future Capital Holdings Limited
Future Generali India Insurance Company Limited
Future Generali India Life Insurance Company Limited
Future bazaar India Limited
Winner Sports Private Limited
Staples Future Office Products Private Limited
Talwalkars Pantaloon Fitness Private Limited
Converge
Indus League Clothing
Galaxy Entertainment Corporation Ltd
Future Consumer Products Limited
Future Ventures India Limited
FootMart Retail .
7. CORE VALUES
Indianness: Believing in the Indian way and in oneself
Leadership: In thought and in business
Respect& Humility: In dealing with everyone within & outside the
organization
Introspection: Forcontinuous learning, self-development and personal
excellence
Openness & Adaptability: Open to new ideas, knowledge and
proactive in meeting challenges emerging from changing business
scenarios
Valuing and Nurturing Relationships: With customers, business
associates, stakeholders, communities and society
Simplicity & Positivity: To foster innovation, speed and imagination
Flow:Learn and be inspired from the universal laws of nature
10. CUSTOMER SERVICE
The support services that a retailer offers have become very important today. The
credit policies and the product returns policies need to be clear marketing, buzzwords
in the industry today and all these are aimed at enhancing customer service.
In the Big Bazaar, the product range is good and availability of the products is very
easy. Bag Bazaar provides the low price comparison to the other retailers.
Big Bazaar provides the good services to their customer like; baggage counter,
parking, product, help line, etc.
FUTURE GROUP ADVANTAGE
EMPOWERING PEOPLE
Future Group’s diverse people initiatives are aimed to attract, motivate and empower
our employees in many ways.
These include:
Shishya
An initiative that provides an opportunity to develop and enhance skills and
knowledge through various educational and learning programs.
Seekho
An initiative, aimed at encouraging employees who are consistent performers to fast-
track their career growth by completing their higher education (MBA) in the retail
domain.
Happiness Index Program
A priority initiative aimed towards building a culture of employee-level conversations
to achieve happiness through sensitivity and empowerment.
Vidyarambh
‘The festival of learning at our stores’ is aimed at building a culture of a knowledge-
led organization.
Suprabhat
11. A residential program that has Processes& Games, Guided Meditation, Power
Breathing Techniques, Understanding Bias Barriers & Nature of the Mind. Combined
with timeless wisdom and innovative, contemporary management techniques, the
program helps employees explore their inner-self in collaboration with the Art of
Living Foundation.
L.E.A.P
Our Leadership Excellence Advancement Program identifies and develops an
individual’s leadership potential.
Idea Board
Unlike a "suggestion box", the Idea Board is an open forum that offers a platform for
employees to voice their ideas openly.
GENISIS
Future Group’s Management Trainee Program aims to develop trainees into future
leaders at the company through on-the-job training, project work and functional
implementation.
FUNCTIONS OF HUMAN RESOURCE MANAGEMENT
1. JOB ANALYSIS AND JOB DESIGN:
Job analysis is the process ofdescribing the operations, duties and responsibilities of
the job. In order to recruit retail employees on a scientific and rational basis, it
becomes necessary to determine in advance a standard of personnel with which
interested candidate can be compared. This standard must establish the minimum
acceptable qualities necessary for the accomplishment of tasks by retail employees.
Simple stated, the process through which these qualitative requirements (standards)
are determined is known as Job analysis.
Hence, job analysis is a data collectionfunction performed by the HR
department that includes the following steps:
12. The above mentioned steps are discussedas under:
(i) Collectionof factual materials:
The first step of job analysis process includes collecting factual information relating to
the job.
THIS TASK IS USUALLY ACCOMPLISHED IN FOUR
WAYS:
(a) With the help of structured questionnaire
(b) Using narrative descriptions
(c) Observations, and
(d) By interviews
13. 2. RECRUITMENT AND SELECTION OF RETAIL
EMPLOYEES:
The success ofa retail organization largely depends upon the team of efficient store
employees who are chosenout of a number of applicants for the job. Recruitment is a
very first step in the employment process, which aim at obtaining and maintaining an
efficient store staff (floor employees) as a means of achieving sales targets.
14. 3. TRAINING AND DEVELOPMENT:
After selecting the most suitable and eligible candidates in the organization, the next
step of HR department are to arrange for their training. All types of jobs require some
type of training for their efficient performance and therefore, all employees, new or
old should be trained or re-trained from time to time.
Further, the way new and new retail formats are emerging, new developments are
taking place throughout the globe, it becomes imperative for any retail organization to
systematically plan for the training program aiming at increasing the knowledge,
skills, abilities and aptitude of employees to perform the new competitive tasks.
4. PERFORMANCE MANAGEMENT:
After selected, training and motivation, the next task, a HR manager has to perform is
to evaluate the personality and performance of each employee by quantitative factors
(such as targets achieved). In actual, with the help of performance management, the
management through HR department would like to find out how effective it has been
hiring and placing employees. Performance management allows retailers gain access
to the reliable, timely information that drives better decisions.
The term ‘performance management’ and ‘performance appraisal’ are used
synonymously by few authors and subject experts. But the retailers throughout the
globe believe that performance management is a broaderterm that may include
performance appraisal too.
15. A TYPICAL PERFORMANCE MANAGEMENT SYSTEM
INVOLVES FOLLOWING ACTIONS:
(i) To develop job descriptions clearly.
(ii) Selecting right employees at right jobs with right selection process.
(iii) To negotiate requirements and accomplishment based performance standards,
outcomes and measures as and when required.
(iv) To provide appropriate training, education and induction.
(v) To facilitate ongoing coaching and feedback.
(vi) To conductquarterly/half yearly performance development discussions.
(vii) To design appropriate compensation and appraisal system that rewards
employees for their outstanding contributions.
(viii) To provide career development opportunities for employees.
(ix) To assist with exit interviews to understand why loyal employees leave the
organization.
16. 5. COMPENSATIONAND BENEFITS:
Compensation and benefits represent a substantial part of total costin most of the
organizations. Compensation is not only the concernof the organization but is equally
important for the workers and employees to maintain their social image.
The main objective of such compensation and benefits are to control the costs, to
establish a fair and equitable remuneration to all, to utilize the compensation and
benefits device as an incentive for greater employee productivity and to establish a
satisfactory public image.
Hence, it becomes imperative for the HR department of any retail business to have
clear-cut policy guidelines regarding employees’ compensation and various benefits.
For effective implementation of compensation plans, HR department should be aware
about the benefits given to the employees in similar kind of organizations.
The attitude of the employees towards his employer will usually be determined by the
extent to which he/she is satisfied with the wages he/she is getting, though it is not the
only reason for employee satisfaction. Even motivation comes after an employee is
satisfied with his/her basic compensation. It is also the best way to satisfy the
employee at the lower and middle level of management
17. EMPLOYEE SPLIT UPS
SUPPORT FUNCTION
DEPARTMENTS EMPLOYEES
STORE KARTA 1
ASSISSTANT STORE KARTA 1
HUMAN RESOURCE DEPARTMENT
SENIOR MANAGER 1
ASSISSTANT HR 1
OPERATION FUNCTION
COMMERCIAL 2
EXPERIENCE ZONE 2
FASHION 30
FOOD 31
FOOTWEAR 3
HOME ESSENTIALS 2
HOME FASHION 4
HOME ZONE 11
HOMEWARD 10
LEISURE 5
LIBERATION ZONE 3
MULTIPLE CATEGORY 1
OPERATIONS 1
SCM / WAREHOUSE 1
STORE 1
SUPPORT SERVICES 35
T24 4
18. CONCLUSION
Big Bazaar is the leading retail chains in the country and is growing with everyday,
especially in the food product category. With more and more new entrants into the
Indian retail market, Big Bazaar is finding it hard to squeeze out more discounts for
customers than its competitors and yet maintain profit. As such it depends heavily on
a highly-efficient supply chains to procure and deliver its products of best quality at
the cheaper rates. Currently, Big Bazaar manages 30 different supply chains spanning
4 different categories – food, fashion, home and general merchandising, out of which
food supply chain is the most crucial, as it is the most unorganized yet an untapped
source of huge profit margins. Even the food supply chain is different for 3 different
categories – farm fresh products, cold-chain and FMCG products, each having
different distribution networks. Although the existing supply chains are highly
efficient but yet a lot of improvements can still be made by introducing more
technologies and IT in procurement and distribution. The future aspects of food
supply chain lies on the perils of freezing fruits and vegetable prices, vegetable stock
exchange, managing the products by themselves, partnering with dairy farms or
plants, and have direct distribution from manufacturers such as P&G, who directly
distribute products to the retail shops ,eliminating distributors and wholesalers. The
food supply chain especially the cold-chain sector in India is an unexplored mine,
which if explored properly, can reap gold for all retailers, customers and farmers.