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Inspiring possibilities
- 1. Presented by Tammy Mapes, CAP-OM
- 3. We Have to Deal With People
- 4. Think of the people that you interact with on a daily basis, both personal and professionally. What is your relationship? Have you carefully cultivated and nurtured those relationships? Do you feel good about those relationships?
- 5. Basic Building Blocks ◦ Golden Rule – Treat others as you want to be treated ◦ Platinum Rule – Treat others as they want to be treated Respect and Trust ◦ Treat others with respect, and they will trust you ◦ Maintain that trust to retain that respect
- 6. Stay Professional Establish Credibility Understand Others’ Point of View
- 7. Be your best in every situation The way you act reflects on your character Learn to deal with situations in an appropriate way ◦ Describe the perceived problem as briefly as possible ◦ Disengage your emotions, give objective, relevant facts (use examples) ◦ List all possible reasons and causes ◦ What do you want the end outcome to be ◦ Write down risks and benefits of each solution ◦ Choose the most appropriate solution ◦ Identify who, what, where, when, and how ◦ Evaluate and learn from mistakes
- 8. Be sincere Be truthful and upfront with others – it goes a long way to gain another person’s respect and trust Act with integrity – being consistent based on your values Be trustworthy – say what you will do, and do what you say you will do
- 9. Do what you say and say what you’ll do Avoid office gossip Help out in a pinch Get to know your coworkers
- 10. Reflect on what others tell you Even you disagree, take the time to learn and understand another person’s perspective
- 11. Be as source not hindrance Never return evil for evil Be willing to listen Give people what they need Stop worrying about who gets the credit
- 13. Take a break – you need it Do something fun Laugh Read quotes that encourage / motivate you Pat yourself on the back
Editor's Notes
- Our interactions with others are the signature of our lives. To be effective in our jobs, we have to deal with people, and we have to deal with them effectively to be successful in our jobs.
- Manage your image Be your best – maintain a high level of professional service to all people both inside and outside the company. The way you act – Be authentic, act with integrity, keep your word, and being straight up (being honest & forthright, but with compassion).