ath427

1.  Communication = transmission of ideas between
persons in a language common to both.
 Development of the communication process
◦ Source
◦ Encoding
◦ Decoding
◦ Receiver
◦ Feedback
◦ Field of experience

2.  Messages of Communication
◦ What the source intends
◦ What the source actually says
◦ What the source thinks he has said
◦ What the receiver wants to hear
◦ What the receiver hears
◦ What the receiver thinks he heard
 Suggestions for improving communication
◦ Avoid verbal instructions alone
◦ Use informal settings to facilitate dialogue
◦ Use careful planning before group presentation
◦ Speak to small groups when possible
◦ Know subject matter well
◦ Establish rapport with listeners
◦ Be sincere

3.  Communication and personal relationship
◦ Be friendly, polite, and considerate
◦ Cultivate the practice of listening
◦ Use positive words
◦ Give praise when possible
◦ Avoid confusing jargon
◦ Avoid ambiguity
◦ Clearly communicate expectations
◦ Listen carefully to feedback

4.  Human needs: Basis for effective communication
◦ Understanding people’s needs
◦ Interpersonal and Intrapersonal relations
◦ Structuring communication
 Avoiding communication breakdowns
◦ Do not play role of manipulator
◦ Be willing to pay the price
◦ Talk up
◦ Do your homework
◦ Give credit to others
◦ Raise the status of other members

5.  Ten fatal flaws of business executives
◦ Insensitivity to others
◦ Coldness, aloofness, arrogance
◦ Betrayal of trust
◦ Overt ambition
◦ Performance problems
◦ Over managing
◦ Inability to staff effectively
◦ Inability to think strategically
◦ Inflexibility
◦ Weak or insufficient communication

6.  Stages of church ministry development
◦ Getting acquainted
◦ Getting established
◦ Getting rolling
◦ Getting insights
◦ Getting credit
 Developing interpersonal relationships
◦ Know and be known by key players
◦ Never consider yourself indispensable

7.  Leadership that affirms relationships
◦ Team leadership
◦ Participatory leadership
◦ Biblical leadership
◦ Tolerant leadership
 Patterns of performance dependency
◦ Inability to accept failure
◦ Incessant work patterns
◦ Guilt over low productivity
◦ Anxiety/depression
◦ Subjective standards of success
◦ Leisure over guilt time
◦ Time consciousness
◦ Self denial
◦ Future orientation
◦ Impatience

8.  Suggestions for defeating performance
dependency
◦ See people and respond to them as people
◦ Give of yourself instead of things
◦ Enhance your sensory awareness
◦ Develop a capacity for spontaneity
◦ Make your self slow down
◦ Find a pleasant vacation spot or a hobby

9.  Pitfalls of leadership selection
◦ Availability bias
◦ Association bias
◦ Agreement bias
 Process of leadership selection
◦ Choose the right follower
◦ Create acceptable climate
◦ Cope with post arrival factors

10.  Pitfalls of leadership selection
◦ Availability bias
◦ Association bias
◦ Agreement bias
 Process of leadership selection
◦ Choose the right follower
◦ Create acceptable climate
◦ Cope with post arrival factors