The document discusses various aspects of effective communication including the communication process, messages that are communicated, suggestions for improving communication, and the importance of understanding human needs and interpersonal relationships. It also discusses leadership, performance dependency, and the selection process for leadership.

1.  Communication = transmission of ideas between
persons in a language common to both.
 Development of the communication process
◦ Source
◦ Encoding
◦ Decoding
◦ Receiver
◦ Feedback
◦ Field of experience

2.  Messages of Communication
◦ What the source intends
◦ What the source actually says
◦ What the source thinks he has said
◦ What the receiver wants to hear
◦ What the receiver hears
◦ What the receiver thinks he heard
 Suggestions for improving communication
◦ Avoid verbal instructions alone
◦ Use informal settings to facilitate dialogue
◦ Use careful planning before group presentation
◦ Speak to small groups when possible
◦ Know subject matter well
◦ Establish rapport with listeners
◦ Be sincere

3.  Communication and personal relationship
◦ Be friendly, polite, and considerate
◦ Cultivate the practice of listening
◦ Use positive words
◦ Give praise when possible
◦ Avoid confusing jargon
◦ Avoid ambiguity
◦ Clearly communicate expectations
◦ Listen carefully to feedback

4.  Human needs: Basis for effective communication
◦ Understanding people’s needs
◦ Interpersonal and Intrapersonal relations
◦ Structuring communication
 Avoiding communication breakdowns
◦ Do not play role of manipulator
◦ Be willing to pay the price
◦ Talk up
◦ Do your homework
◦ Give credit to others
◦ Raise the status of other members

5.  Ten fatal flaws of business executives
◦ Insensitivity to others
◦ Coldness, aloofness, arrogance
◦ Betrayal of trust
◦ Overt ambition
◦ Performance problems
◦ Over managing
◦ Inability to staff effectively
◦ Inability to think strategically
◦ Inflexibility
◦ Weak or insufficient communication

6.  Stages of church ministry development
◦ Getting acquainted
◦ Getting established
◦ Getting rolling
◦ Getting insights
◦ Getting credit
 Developing interpersonal relationships
◦ Know and be known by key players
◦ Never consider yourself indispensable

7.  Leadership that affirms relationships
◦ Team leadership
◦ Participatory leadership
◦ Biblical leadership
◦ Tolerant leadership
 Patterns of performance dependency
◦ Inability to accept failure
◦ Incessant work patterns
◦ Guilt over low productivity
◦ Anxiety/depression
◦ Subjective standards of success
◦ Leisure over guilt time
◦ Time consciousness
◦ Self denial
◦ Future orientation
◦ Impatience

8.  Suggestions for defeating performance
dependency
◦ See people and respond to them as people
◦ Give of yourself instead of things
◦ Enhance your sensory awareness
◦ Develop a capacity for spontaneity
◦ Make your self slow down
◦ Find a pleasant vacation spot or a hobby

9.  Pitfalls of leadership selection
◦ Availability bias
◦ Association bias
◦ Agreement bias
 Process of leadership selection
◦ Choose the right follower
◦ Create acceptable climate
◦ Cope with post arrival factors

10.  Pitfalls of leadership selection
◦ Availability bias
◦ Association bias
◦ Agreement bias
 Process of leadership selection
◦ Choose the right follower
◦ Create acceptable climate
◦ Cope with post arrival factors