The document discusses innovation in information technology. It defines innovation as the process of creating something new that has value. It then explores drivers of innovation like financial pressures and changing customer expectations. The document outlines different types of innovation like products, processes, and business models. It argues that innovation is important for company stability, providing better goods and services at lower costs, and ensuring companies can adapt to changes. The document concludes by giving examples of innovations in fields like education, healthcare, and hospitality that are enabled by information technology.