Infosys is an Indian multinational corporation that provides business consulting, information technology and outsourcing services. It was founded in 1981 and is headquartered in Bengaluru, India. Infosys has become one of the most profitable software services providers in the world through a low cost global delivery model and focuses on quality processes and training. It provides a wide range of services across multiple industries and has numerous global clients. Infosys places strong emphasis on ethics, corporate governance, social responsibility and developing a positive work culture.

1. PERSPECTIVE MANAGEMENT
TOPIC : MANAGEMENT IN INFOSYS
M.M.S (VIT 2015-16)

2. INFOSYS : AN OVERVIEW
• Infosys is established by N. R. Narayana Murthy and six
engineers in Pune, India, with an initial capital of US$ 250
• End-to-end IT solutions provider
• One of the most profitable software services providers in the
world
• Publicly traded in India since 1993
• Fifth most valuable company in India
• Listed on NASDAQ since
March 1999
• Present market cap at US$ 38.89B for Nov. 13, 2015

3.  SERVICES
• Aerospace and Automotive
• Banking and Capital Markets
• Communication Service Providers
• Energy and Utilities
• Healthcare
• Insurance
• Life Sciences
• Manufacturing
• Media and Entertainment
• Retail and Consumer Packaged Goods
• Services
• Transportation and Services

4. WORLD-CLASS QUALITY PROCESSES
• CMM Level 5
 Reduction in cycle time and defects for six cross
functional processes
 Orders Through Remittance (OTR)
 Visa processing
 US Payroll
Six Sigma
Focus on defect prevention, technology insertion
and process changes to improve quality and productivity
 Cross functional teams to address improvement areas in
strategic management functions
 Leadership Development, Customer Relationship
Management, Human Resource Management,
Information Systems and Process Management
Baldrige

5. COMPANY JOURNEY
20061999199319881987198
1
Infosys
Technologi
es Limited
was started
as ‘Data
Basics
Corp’
First
international
office in
California,
US
Bagged
its first
major
order
from
Reebok
Successfull
y
completed
its IPO
Annual
Revenues
of US$100
M & CMM
Level 5
Certificati
on
2002
Rated as the
Best
Employer in
India and
India’s most
respected
Company
Only Indian
company to
win the
Global
MAKE (Most
Admired
Knowledge
Enterprises)
award
Infosys
selecte
d as a
membe
r of The
Global
Dow
• Listed
on the
NYSE
market
• Forbes
ranks
among
world's
most
innovativ
e
• Infosys
among
top 25
in Caring
for
Climate
Initiative
20122009 2015
• Infosys
acquired
Skava
• Infosys
acquired
Panaya
Inc.
• Infosys
announc
es USD
250
million
‘Innovate
in India
Fund’ to
support
Indian
start-ups

6. MANAGEMENT IN INFOSYS
Planning
 Vision & Mission
• Vision is to be a globally respected corporation that provides
best-of-breed business solutions, leveraging technology,
delivered by best-in-class people
• Mission Statement is to achieve their objectives in an
environment of fairness, honesty, and courtesy towards their
clients, employees, vendors and society at large

7.  ORGANIZATION STRUCTURE : DIVISIONAL
(ORGANIZING)

8. DEPARTMENTS IN INFOSYS : (MAIN)
Executives
Responsible for
analyzing the big
picture (employees,
profits, spending,
etc.)
Bring in as much
profit as possible
without
HIGHER MANAGEMENT
Managers
Determine specific
tactics for reaching
organizational objectives
set by top management.
They need to get
summarized weekly or
monthly information
horizontally
MID - MANAGEMENT
Software Engineers
Developers who work
on
Embedded Services,
Media Services, IPTV
and Telematic Services
SOFTWARE ENGINEERS

9. TRAINING
TRAINING
FRESHER`S
Induction/orientation
training
Refresher’s training
Role play training
Internship training
JOB EXPERIENCED
On the job
training
Corrective training
Promotional training
Redial training

10.  TRAINING – THE PROCESS
Training needs &
analysis
Measure training
Result
Review Available
training methods
Design or select
training methods
Implementation
Training Programs
Design training
Evaluation Approach
Development training
objectives

11. VALUES - CLIFE
Client value: To surpass client expectations
consistentlyLeadership by example: To set standards in our business and transactions, and be an exemplar for the industry and ourselves
Integrity and transparency: To be ethical, sincere, and open in all our transactions
Fairness: To be objective and transaction-oriented, and thereby earn trust and respect
Excellence: To strive relentlessly, constantly improve ourselves, our teams, and our services and products to become the best

12. WORK CULTURE

13. PILLARS OF INFOSYSBUSINESSETHICS
•Best global ethics
practices
•First Indian public
companies to adopt
voluntarily the US
GAAP
CORPORATEGOVERNANCE
•International
benchmark standards
of corporate
governance.
•High CG star grade by
rating agency CLSA.
•Effective
Communication
•Transparent Annual
Reports
CORPORATESOCIALRESPONSIBILITY
•Infosys established the
Infosys Foundation
•Infosys also instituted
Infosys Fellowship
Program

14. CSR ROLES
• Infosys Fellowship Program.
• Rural Reach program.
• Catch Them Young.
• Train the Trainer.

15. CHALLENGES :

16. STRATEGIES :
GENERIC
STRATEGY
• LOW COST – opened
office in Czech,
Mauritius , Poland,
Philippines
• Invested in
Developing Centers
• Improved Quality -
CMM Level 5i
• LOW COST global
delivery model
GRAND STRATEGY
• MARKET
PENETRATION- USA
& EUROPE
• PRODUCTS – BFSI ,
BPO, KPO ,
Manufacturing ,
Retail
• MARKET
DEVELOPMENT -
focus is on
reusability, reusing
the knowledge on the
database systems
DEVELOPMENT
STRATEGY
• Voice of Consumer
• Voice of Caution
• Voice of Customer
• Voice of Reason

17. COMPETITO
RS

18. PROFIT ROUTE : 2016
• Infosys clocks Rs. 3,398 Cr net profit; Vishal Sikka says ‘will work
hard to buck difficult Q3 trend”
• * Revenue guidance FY16 at Rs. 10-12% in constant currency terms
* Announces dividend of Rs. 10/share
* Infosys lowers FY16 revenue guidance
* Board approves 2015 incentive compensation plan
* Board approves issuance of maximum 2% outstanding shares
* Five large deals of over $983 million signed in Q2 FY16
* Attrition rate up at 19.9% vs 19.2% (QoQ)
* Top 25 accounts grew 7.9% in constant currency terms
* 38 projects went live in Q2
* 82 clients were added in Q2; total number of clients more than a
1,000

19. SUCCESS STORY -
 Second largest IT exporter in India with around 1.5 lakh employees
 Low Attrition rate
 11 % while industry average is 22%
 Best known HR practices in the Industry
 One of the most ethical companies in the Industry
 The most preferred company to work for in India
• Prominently covered in Business Week, New York Times and Wall Street Journal
• Most admired company in India - poll by India’s largest business daily, The Economic
Times
• Infosys figures in Forbes
“20 for 2000”
• First recipient of the UTI award for corporate governance - chosen from over 7500 listed
companies in India

20. THANK YOU !!!
• Visit at www.infy.com