Card sorting is one of the most useful exercises for determining the navigation structure of your intranet. It builds user-centered navigation and it can be executed with a few simple materials. This session will use the same material that Human Factors professional Selma Zafar used to teach her students.
When designing an information system, its Information Architecture (IA) is very important.
Here we'll see the IA concept and one of the most valuable, useful and participatie tools: Card Sorting
Intro to Information Architecture for Web SitesChris Farnum
A presentation for the LA2M lunch group, Sept 9th, 2009. Ann Arbor, MI.
Chris Farnum will lead a discussion about Information Architecture - what IA is and how it contributes to the process of creating great user experiences. He’ll talk about some of the basics including site organization, labels, taxonomies, and navigation. We’ll also consider how IA relates to online marketing and recent trends.
When designing an information system, its Information Architecture (IA) is very important.
Here we'll see the IA concept and one of the most valuable, useful and participatie tools: Card Sorting
Intro to Information Architecture for Web SitesChris Farnum
A presentation for the LA2M lunch group, Sept 9th, 2009. Ann Arbor, MI.
Chris Farnum will lead a discussion about Information Architecture - what IA is and how it contributes to the process of creating great user experiences. He’ll talk about some of the basics including site organization, labels, taxonomies, and navigation. We’ll also consider how IA relates to online marketing and recent trends.
Information Architecture - Tasks & Tools for Web DesignersDennis Deacon
We may not realize we're doing it, but Information Architecture is being performed transparently as part of our web projects.This presentation highlights the key aspects of this trade and provides some best practices.
Bram Wessel on UX Techniques for better Information ModelingBram Wessel
Bram Wessel's presentation at Taxonomy Bootcamp 2013 on how to use techniques from the User Experience discipline to develop and refine better Information Models
How to plan a website and intranet -- from assessment and audit, to strategic and functional planning (including information architecture), content management, design, search engine optimization (SEO), and ROI and business case development.
Information Architecture - Tasks & Tools for Web DesignersDennis Deacon
We may not realize we're doing it, but Information Architecture is being performed transparently as part of our web projects.This presentation highlights the key aspects of this trade and provides some best practices.
Bram Wessel on UX Techniques for better Information ModelingBram Wessel
Bram Wessel's presentation at Taxonomy Bootcamp 2013 on how to use techniques from the User Experience discipline to develop and refine better Information Models
How to plan a website and intranet -- from assessment and audit, to strategic and functional planning (including information architecture), content management, design, search engine optimization (SEO), and ROI and business case development.
Mixed Methods Research in the Age of Big Data: A Primer for UX ResearchersUXPA International
What does UX research entail in what some are calling the “Age of Data Science?” Most would agree that some level of collaboration is needed -- Data Science results feeding UX Research and vice versa -- but can this be more meaningful than simply attending each other’s readouts?
In this session, you’ll hear some practical, approachable tips for qualitative UX Researchers to play a larger role in Big Data discussions. Stats expertise not required! These tips will help you break through the lexicon barriers between UX Research and Data Science, and provide a framework for collaboration that can lead to even more impactful research.
UXPA 2016: Mixed Methods Research in the Age of Big DataZachary Sam Zaiss
UX professionals have a long history of blending quantitative and qualitative research to better understand the customer experience. As Data Science has emerged as a discipline (with an increasing amount of hype), it's all too easy to engage only during results time, sharing information but working independently. At UXPA 2016, I made the case for deeper collaboration between UX professionals and Data Scientists during research and analysis time, for the sake of better Design outcomes for all.
This document is containing details about Business Analysis & Business Analyst the agendas are as below :
Introduction to Business Analysis
Scope of Business Analyst in IT & Non-IT Organizations
Require Skill Matrix & Prerequisites for Business Analyst
Business Analysis Methodology
Role Business Analyst in SDLC
Alternatives & BA Professional Courses
Introduction to CMMi Levels & Role of BA in CMMi Levels
Learning OutcomesThis assessment of a 4,000 word research pa.docxgauthierleppington
Learning Outcomes
This assessment of a 4,000 word research paper is designed to demonstrate a student’s completion of the following Learning Outcomes:
Demonstrate an understanding of concepts underlying social media analytics and be able to apply them appropriately in business settings;
Critically evaluate and implement specialist technologies to harvest, analyse and visualise “social data” from individuals to corporate perspectives;
Synthesise and apply social analytics and appropriate techniques on social information;
Critically evaluate, design, prototype and implement social media applications and visualization for business story telling.
EDGE
The Cardiff Met EDGE supports students in graduating with the knowledge, skills, and attributes that allow them to contribute positively and effectively to the communities in which they live and work.
This module assessment provides opportunities for students to demonstrate development of the following EDGE Competencies:
ETHICAL
Critical understanding of the importance of ethical, social, cultural and legal agendas in social media analytics.
DIGITAL
Advanced digital skills for the fourth industrial revolution: social big data harvesting, visualisation and business story telling.
GLOBAL
International horizon and benchmarking for social media analytics corporate specialist software (Tableau) and Python programming knowledge. The assessment involves creating online Tableau visualisations on Tableau’s cloud system to be shared with the world and as a continued portfolio for students.
ENTREPRENEURIAL
Use students’ creativity to solve business and/ or public problems and spot social media entrepreneurship opportunities. The in-depth social media skills and Tableau Public visualisations are parts of the assessment to develop entrepreneurial characteristics.
Assessment Requirements / Tasks (include all guidance notes)
There is ONE assessment components you must complete for this module with a total of 100% weighing: Written Research Paper (WRIT1), supported by a zip file of original evidence to construct the research paper.
The chosen subject of the research topic must be around Social Media Analytics of a business of your choice, within the sector of Technology, Education or Hospitality (choose ONLY a business or comparative two businesses in one sector).
The subject of the
social data scrapping, results visualisations,
analysis and discussion
are left for the student to choose. For examples (and not limited to):
§ You could scrap for keywords related to some educational corporate social data, e.g. Cardiff Met, MIT or any university of your choice on its corporate website and look for students’ experiences or students’ views analytics.
§ You could scrap for keywords related to some public data on Twitter, e.g. McDonald, KFC, Starbucks or any company of your choice and look for public perceptions, .
Case AnalysisScenarioThe Senior Vice President of Human Resou.docxtidwellveronique
Case Analysis/Scenario
The Senior Vice President of Human Resources has just informed you that she would like for you to research various HRM practices of Fortune 500 companies. This research will be presented to the board of trustees next month. They want to review other company’s best practices to help them realign their strategic initiatives. In organizational studies, the process of reviewing other organizations’ best practices and adapting them to one’s own organization is called “benchmarking.”
Begin by identifying 2 -3 organizations listed in the Fortune 500. Once you have identified those companies, research best practices used by those organizations, paying particular attention to these HRM functional areas:
· Recruitment/On boarding
· Training & Development
· Employee/Labor Relations
· Performance Management
· Compensation & Benefits Incentives/Practices
To begin your paper, provide a summary of key details about the organizations you are using to benchmark HRM best practices. Who are the organizations? What do they do? Why are they a good candidate for benchmarking? This section of you paper only needs to be a paragraph or two.
For the next section of your paper, evaluate the pros and cons of the best practices you have benchmarked in each functional area. For example, if external recruitment is a “best practice,” what are some pros and cons of external recruitment? As a guide, your evaluation of best practices in each functional area should be 1 to 2 pages.
For the final section of your paper, justify the top best practices recommendation in each HRM functional area that you will make to the board of trustees. Imagine that you are actually going to present the recommendations to the board. What will you recommend? Why? How will you link them altogether to form a cohesive and persuasive presentation? Hint: Based upon your evaluation of those best practices in the earlier sections of the paper, summarize the key arguments and research support for your recommended practices to justify them to the board. This section of your paper should be 2 to 3 pages in length.
Submit your report as an eight to ten page paper written in APA format to the Drop Box.
Paper should include at least 5 references in APA format.
Research hints…
In addition to searching for the specific organization name “and best practices” or “best HRM practices,” you might find it helpful to search for the specific organization name “and recruitment.” “Specific organization name and training & development,” and so forth. For example, if Walmart is one of your organizations, search terms could include:
· Walmart and best practices
· Walmart and best HRM practices
· Walmart and Recruitment
· Walmart and Onboarding
· Walmart and Training & Development
· Walmart and Employee Labor Relations
· Walmart and Performance Management
· Walmart and Compensation
· Walmart and Employee Benefits
· Walmart and Employee Incentives
· Etc.
You can follow the above search ...
Why is focus on customer excellence so important? Because in a global, connected world in which venues, products and services are increasingly interchangeable and prices ever more transparent, the (memorable) customer experience often becomes the key differentiator. Customer Excellence pays off in general: customer retention is far less expensive than customer acquisition and great customer experience results in the reduction of (process) costs within the framework of complaint handling. Plus - it’s a profitable marketing strategy: Word-of-mouth advertising is the best kind of advertising that money can’t buy.
In this session we will show you examples and approaches on how to set-up up a customer experience measurement program that will provide you with precise data on your customers and actionable insights for the definition of customer excellence measures which will be helping you to ensure sustainable business success with meeting organizers in companies and associations.
Presentation to Analytics Network of the OR Society Nov 2020Paul Laughlin
Presentation on 'The Softer Skills that Analysts need' presented by Paul Laughlin at a virtual event run for the Analytics Network group within the UK OR Society. Exploring Paul's 9 Step Model for effective analysis & explaining how Softer Skills are essential throughout that workflow.
The user's experience is essential to producing quality documentation. There are many ways to learn more about your user audience and their needs. This understanding can lead to product improvements and increased customer satisfaction.
This assessment of a 4,000 word research paper is designed to demoGrazynaBroyles24
This assessment of a 4,000 word research paper is designed to demonstrate a student’s completion of the following Learning Outcomes:
Demonstrate an understanding of concepts underlying social media analytics and be able to apply them appropriately in business settings;
Critically evaluate and implement specialist technologies to harvest, analyse and visualise “social data” from individuals to corporate perspectives;
Synthesise and apply social analytics and appropriate techniques on social information;
Critically evaluate, design, prototype and implement social media applications and visualization for business story telling.
EDGE
The Cardiff Met EDGE supports students in graduating with the knowledge, skills, and attributes that allow them to contribute positively and effectively to the communities in which they live and work.
This module assessment provides opportunities for students to demonstrate development of the following EDGE Competencies:
ETHICAL
Critical understanding of the importance of ethical, social, cultural and legal agendas in social media analytics.
DIGITAL
Advanced digital skills for the fourth industrial revolution: social big data harvesting, visualisation and business story telling.
GLOBAL
International horizon and benchmarking for social media analytics corporate specialist software (Tableau) and Python programming knowledge. The assessment involves creating online Tableau visualisations on Tableau’s cloud system to be shared with the world and as a continued portfolio for students.
ENTREPRENEURIAL
Use students’ creativity to solve business and/ or public problems and spot social media entrepreneurship opportunities. The in-depth social media skills and Tableau Public visualisations are parts of the assessment to develop entrepreneurial characteristics. Assessment Requirements / Tasks (include all guidance notes)
There is ONE assessment components you must complete for this module with a total of 100% weighing: Written Research Paper (WRIT1), supported by a zip file of original evidence to construct the research paper.
The chosen subject of the research topic must be around Social Media Analytics of a business of your choice, within the sector of Technology, Education or Hospitality (choose ONLY a business or comparative two businesses in one sector).
The subject of the social data scrapping, results visualisations, analysis and discussion are left for the student to choose. For examples (and not limited to):
You could scrap for keywords related to some educational corporate social data, e.g. Cardiff Met, MIT or any university of your choice on its corporate website and look for students’ experiences or students’ views analytics.
You could scrap for keywords related to some public data on Twitter, e.g. McDonald, KFC, Starbucks or any company of your choice and look for public perceptions, market trends or brand monitoring.
You could scrap customers’ reviews for products data from technological compan ...
On Wednesday, July 13th at 11:30am PDT, UserZoom and partner Key Lime Interactive hosted a complimentary webinar where they discussed the benefits of two POWERFUL research methods: CARD SORTING & TREE TESTING.
This is the full slide deck from the webinar. Enjoy!
How to start planning your E-Learning implementation?
What are the important questions you need for a successful implementation?
What are the important issues you need to look in an elearning implementation
What Product Management Frameworks Work by Google PM LeadProduct School
Main takeaways:
-There are many types of Product Management jobs - strategic frameworks can be used to better understand the role, customer, and how best to innovate
-Horizon planning is one popular framework that can help determine useful metrics and priorities
-The Technology Layers Framework helps identify feedback channels and your closest allies
Similar to Information Architecture 101: Card Sorting - Selma Zafar (20)
ThoughtFarmer | Tips for Intranet Content ThoughtFarmer
Business is getting back to normal. Are you ready? We've put together some tips to show how you can use your intranet to prepare for the rebound. Below are 6 tips for revamping your intranet content. For all 20 tips, see our blog: https://hubs.ly/H0rm8v_0
Need some inspiration for your intranet project? Want to see what clients are doing to make their intranets more beautiful, innovative and collaborative? We recently hosted the annual ThoughtFarmer Best Intranet Competition and wanted to share the results with you!
KPIs and baselining your intranet - Bryan RobertsonThoughtFarmer
The old axiom applies to intranets too: what gets measured gets done. Learn from analytics expert Bryan Robertson how to establish metrics that can be used to measure success and establish a baseline to measure intranet performance going.
Measuring Your Intranet's Activity Through Social Network Analysis - Gordon RossThoughtFarmer
Sure you know how your intranet content is performing, but how about who's collaborating and communicating with each other? What's really happening on your social intranet? Learn how to gain insight into your intranet's activity using social network analysis.
Not sure where to start in finding Return on Investment (ROI) for your Social Intranet business case? Bryan takes a look at some of the intranet value and ROI models in the industry and helps you categorize your organization for best fit. This review will put some structure around your thinking and give you a launch pad for having the ROI discussion with your CFO.
Defining clear requirements at the start of any project helps not only helps the build go smoothly, but aligns the whole project team. Selma will introduce you to different methods for uncovering and documenting requirements that will set up your intranet project for success.
Flip: Your Social Intranet As An Agent For Change(2)ThoughtFarmer
Bevin Hernandez, co-founder of Firebrand Tribe and former intranet project manager at Penn State University, presents at the Social Intranet Summit Vancouver 2010.
10 Strategies For Getting the Most Out of your Social IntranetThoughtFarmer
Dion Hinchcliffe's keynote from Social Intranet Summit Vancouver 2010. There's a wealth of information for intranet stakeholders here, and it appeared that Dion could have spoken for an hour on any slide. Fascinating stuff!
14. “It is important to use Card Sorting for the right reasons and the right time in the project and to analyze the results in combination with other inputs.” - DONNA SPENCER 2009
15. Steps in a Card Sort Decide what you want to learn Select the type of Card Sort (open vs closed) Choose Suitable Content Choose and invite participants Conduct the sort (online or in-person) Analyze Results Integrate results
16. What are you wanting to learn? New Intranet vs Existing? Section of Intranet? Whole organization vs single department? For a project? For a team?
17. OPEN VS CLOSED Product Targets CRM Organization Chart Year in Review Meeting Company News Projects CRM Project Review Vacation Policy Christmas Party OPEN SORT Pay Days Walkathon Results Vacation request form Vacation Policy Walkathon Results Events Human Resources Pay Days Vacation request form Christmas Party CRM Organization Chart Product Targets Christmas Party CRM Project Review Vacation Policy Year in Review Meeting Pay Days CRM Organization Chart Vacation request form CRM Project Review Year in Review Meeting Product Targets Walkathon Results Christmas Party CRM Project Review Year in Review Meeting Company News Projects Product Targets Walkathon Results Company News Projects Vacation Policy CLOSED SORT Departments Human Resources Departments Human Resources CRM Organization Chart Pay Days Vacation request form
34. Steps in a Card Sort Decide what you want to learn Select the type of Card Sort (open vs closed) Choose Suitable Content Choose and invite participants Conduct the sort (online or in-person) Analyze Results Integrate results
35. Now Sort! www.thoughtfarmer.com/cardsort Find out the results at the next ThoughtFarmer Webinar: Information Architecture 101: Task Testing July 20th @10 AM PST
Murray Thompson’s award-winning entry in The Information Architecture Institute’s “Explain IA Contest.
An effective IA is based on the understanding of 3 different areas: Business, Content and Users.We are going to be focusing on USERS for this workshop and different strategies for engagement
OPEN SORT: good for getting ideas on groups of contentCLOSED: Useful to see where people would put the content.
What are you hoping to learn? Who does it impact? Pick those people!
Task TestingApply and watch how the site is doing?