Dion Hinchcliffe's keynote from Social Intranet Summit Vancouver 2010. There's a wealth of information for intranet stakeholders here, and it appeared that Dion could have spoken for an hour on any slide. Fascinating stuff!
I recently gave a keynote presentation in Slovenia on the business value of using social and collaborative tools to solve employee facing business problems. This is that presentation, enjoy and feel free to share!
I recently gave a keynote presentation in Slovenia on the business value of using social and collaborative tools to solve employee facing business problems. This is that presentation, enjoy and feel free to share!
In 2011, the US hit a milestone — more than half of all adults visit social networking sites at least once a month. But when it comes to using social-networking technologies inside organizations, many business leaders are at a loss to understand what value can be created from Facebook-like status updates within the enterprise. Some organizations have deployed social-networking features with an initial enthusiastic reception, only to see these early efforts wither to just a few stalwart participants. The problem: Most companies approach enterprise social networks as a technology deployment and fail to understand that the new relationships created by enterprise social networks are the source for value creation. In this first of two reports, Altimeter looks at four ways enterprise social networks create value for organizations.
Social Collaboration: Opportunities, Best Practices and the FutureStefanie Heyduck
A presentation on IBM's point of view in social collaboration, social business, transformation of the workplace and how business should leverage the power of social to create new opportunities. I show some best in class examples and close with some impulses on where digital transformation be five years from now.
Building the Social Powered Brand: Turning Social Data Into Competitive Advan...DataSift
Social data is exploding, providing new insight into markets, customers and audiences. Patrick Morrissey, VP of Marketing at DataSift and Shree Dandekar, Chief Strategist, BI and Analytics at Dell will tackle the social data challenge, explore the impacts and opportunities with social to drive brand advocacy and provide advice on how brands can make sense of social data at scale to drive advocacy and impact. Get an inside view on how Dell is using social data to translate conversations into a near real-time NPS (Net Promoter Score).
Session 1 slides from our Digital Leaders 2-Day Bootcamp, January 2016. The next bootcamp is being held on 14th/15th June - details at www.digital-leaders-bootcamp.eventbrite.co.uk
From my keynote last week at Defrag exploring how technology innovation in business today is changing dramatically and how we can get ahead of the challenge of consumer technology pouring over the firewall. Probably the most complete articulation of my CoIT thesis yet.
The Social Organization - IBM - The Business Value of Social Software CIO ForumBilal Jaffery
Presentation given at the Toronto CIO Forum Keynote. The Social Organization talks about the perfect harmony of social software adoption internally leading to a culture that brings the social culture, IBM values and ideas to the external networks. Our social software platforms are based on Lotus Connections.
Customers with complaints have vastly greater options for making their case today. Social media platforms like Facebook, YouTube and Twitter, combined with community organization services like Change.org, make it possible for one customer with a problem to start a campaign that leads to change across an entire industry. The incidence of these attacks is growing, and large companies a learning to respect and fear the growing power of activist customers.
This presentation, which was prepared for SugarCRM's SugarCon 2012 conference in San Francisco, previews a forthcoming book by the same name by Paul Gillin and Greg Gianforte.
Addressing Top CEO Priorities through Social Media Marketing and MetricsJacques Pavlenyi
Presented at the August 21 2012 Business Marketing Association's Southern California Chapter meeting. The world is changing - becoming more social, even in traditionally conservative B2B. B2B marketing is maturing, with social leading to more measurable successes. But taking b2b social media marketing to the next level is easier than you might think. This presentation hopes to help you:
-- Understand how to better align social media marketing with key strategic initiatives
-- Learn how to focus on the social metrics that matter
-- See applicable examples of real b2b social media marketing benefits
These views are my own and do not represent those of my employer.
ASAE Tech Conference 2012 Closing Keynote on Disruptive TechDion Hinchcliffe
The deck I used for the closing address in Washington, DC on December 6th, 2012 at the ASAE Annual Conference. It explores the challenges and opportunities of the "Big Five" trends happening today: Smart Mobile, Social Media, the Cloud, Big Data, and Consumerization.I also included some non-profit trends for this audience.
De wereld is veranderd. Mensen en apparaten zijn meer met elkaar verbonden, zorg ervoor dat je klantenservice klaar is voor de toekomst met deze 16 tips.
In 2011, the US hit a milestone — more than half of all adults visit social networking sites at least once a month. But when it comes to using social-networking technologies inside organizations, many business leaders are at a loss to understand what value can be created from Facebook-like status updates within the enterprise. Some organizations have deployed social-networking features with an initial enthusiastic reception, only to see these early efforts wither to just a few stalwart participants. The problem: Most companies approach enterprise social networks as a technology deployment and fail to understand that the new relationships created by enterprise social networks are the source for value creation. In this first of two reports, Altimeter looks at four ways enterprise social networks create value for organizations.
Social Collaboration: Opportunities, Best Practices and the FutureStefanie Heyduck
A presentation on IBM's point of view in social collaboration, social business, transformation of the workplace and how business should leverage the power of social to create new opportunities. I show some best in class examples and close with some impulses on where digital transformation be five years from now.
Building the Social Powered Brand: Turning Social Data Into Competitive Advan...DataSift
Social data is exploding, providing new insight into markets, customers and audiences. Patrick Morrissey, VP of Marketing at DataSift and Shree Dandekar, Chief Strategist, BI and Analytics at Dell will tackle the social data challenge, explore the impacts and opportunities with social to drive brand advocacy and provide advice on how brands can make sense of social data at scale to drive advocacy and impact. Get an inside view on how Dell is using social data to translate conversations into a near real-time NPS (Net Promoter Score).
Session 1 slides from our Digital Leaders 2-Day Bootcamp, January 2016. The next bootcamp is being held on 14th/15th June - details at www.digital-leaders-bootcamp.eventbrite.co.uk
From my keynote last week at Defrag exploring how technology innovation in business today is changing dramatically and how we can get ahead of the challenge of consumer technology pouring over the firewall. Probably the most complete articulation of my CoIT thesis yet.
The Social Organization - IBM - The Business Value of Social Software CIO ForumBilal Jaffery
Presentation given at the Toronto CIO Forum Keynote. The Social Organization talks about the perfect harmony of social software adoption internally leading to a culture that brings the social culture, IBM values and ideas to the external networks. Our social software platforms are based on Lotus Connections.
Customers with complaints have vastly greater options for making their case today. Social media platforms like Facebook, YouTube and Twitter, combined with community organization services like Change.org, make it possible for one customer with a problem to start a campaign that leads to change across an entire industry. The incidence of these attacks is growing, and large companies a learning to respect and fear the growing power of activist customers.
This presentation, which was prepared for SugarCRM's SugarCon 2012 conference in San Francisco, previews a forthcoming book by the same name by Paul Gillin and Greg Gianforte.
Addressing Top CEO Priorities through Social Media Marketing and MetricsJacques Pavlenyi
Presented at the August 21 2012 Business Marketing Association's Southern California Chapter meeting. The world is changing - becoming more social, even in traditionally conservative B2B. B2B marketing is maturing, with social leading to more measurable successes. But taking b2b social media marketing to the next level is easier than you might think. This presentation hopes to help you:
-- Understand how to better align social media marketing with key strategic initiatives
-- Learn how to focus on the social metrics that matter
-- See applicable examples of real b2b social media marketing benefits
These views are my own and do not represent those of my employer.
ASAE Tech Conference 2012 Closing Keynote on Disruptive TechDion Hinchcliffe
The deck I used for the closing address in Washington, DC on December 6th, 2012 at the ASAE Annual Conference. It explores the challenges and opportunities of the "Big Five" trends happening today: Smart Mobile, Social Media, the Cloud, Big Data, and Consumerization.I also included some non-profit trends for this audience.
De wereld is veranderd. Mensen en apparaten zijn meer met elkaar verbonden, zorg ervoor dat je klantenservice klaar is voor de toekomst met deze 16 tips.
Our Virtuous Cycle is about empowering workers to deliver a better Customer Experience, and improving the Worker Experience by treating employees like customers
Cloud Computing Stats - Security and RecoveryRapidScale
Countless studies have shown that cloud security is the major factor standing in the way of cloud adoption. While in some cases companies are right to be wary, like most things, not all cloud providers are created equal. In fact, the security a company experiences with the cloud solely depends on the provider chosen.
And more than ever before, businesses everywhere are increasingly dependent on their IT technology for production, operation and communication. This means in the event of a disaster, whether it’s a hurricane or human-error power outage, it is extremely critical for a business to have an effective, quick recovery time to restore computer data and functioning infrastructure.
Luckily, the growing industry of cloud computing technology comes to the rescue with Disaster Recovery as a Service, which backs up a company’s data and infrastructure securely in remote, redundant data centers.
Here are some statistics all about cloud security and disaster recovery.
ideapreneurs take the Relationship Beyond the ContractHCL Technologies
At HCL, we firmly believe in ideapreneurship™ - our unique culture of grass-roots, business-driven, customer-focused innovation, in which every employee has a license to ideate. We empower and encourage individual employees at all levels of the organization to come up with innovative solutions to customer’s business challenges. These inspired employees think of new ideas and take them to fruition.
This vibrant entrepreneurial culture is powered by HCL’s ‘Employees First’ values, that has given rise to institutional and grass-root programs that help seed ideas, mentor creativity and harvest innovation. This culture is evidenced by powerful seed platforms such as Value Portal, Mad JAM and LeadGen. The Value Portal encourages co-creation of value and has generated over 28,000 ideas on live client projects; MAD JAM celebrates outstanding ideas from within HCL that have been implemented for clients; and LeadGen is a grassroot level, opportunity spotting program for HCL employees to contribute directly to HCL’ topine.
How Digital Economic Development Enables Communities to Expand Their Impact, ...Ben Wright
Digital Economic Development is any interaction you have with an employee, colleague, prospect, partner, or otherwise that is made more efficient, enhances, or is made possible by digital communications tools.
The Business Case For Corporate Social Networks For O2David Terrar
Revised version of The Business Case for Corporate Social Netwoks - enterprise 2.0, social media for business, internally & externally, case studies - delivered to the O2 Corporate Advisory Council 24th and 26th November 2009
Blinkit (http://blinkit.co.il) is an Israeli social media and enterprise2.0 consulting and professional services firm. This presentation was presented in in march 2008 at the TheMarker COM.vention.
Leveraging principles and best practices from social media – sharing, prioritizing, discussing – enterprises can make knowledge sharing more efficient and effective.
Lessons learned on Corporate Social Networks [intra.NET Reloaded 2012]Zyncro
Zyncro participated intra.NET Reloaded, Berlin 2012 as it is in one of the leading international events on the new wave of private work environments for enterprises. Our presentation
Case study, Canam, social media, facebook, Enterprise 2.0, intranet, webcom T...Nathalie Pilon
Canam Group recently implemented the use of the social media website Facebook among its managerial staff. Discover how this initiative allowed the manufacturing company to reactivate their Intranet 2.0 project. Presenting the current collaborative tools as well as those in development, and its social media tools strategy:
Personalization
Real-time Web
Wireless Web
Communities
Collaborative spaces
Canampedia encyclopedia
CanamTube
Flickr for internal use
Wiki projects
Access to all employees and retirees
And more…
BLOOM Social Media: Navigating the Social Technology LandscapeDifferent Spin
Report author: Miranda Man, Social Business Strategist at BLOOM. Are you confused by social technology? Do you know your social media listening tools from your engagement tools? What is the difference between Yammer and Jive? How can I use these tools in my business?
To help, we are pleased to announce that we have written a report that provides an overview of a number of social tools. In this report, we have outlined use cases, case studies and key functionality. We will be looking at technology in the context of Social Business Intelligence (the progression from Social Media Marketing) and Enterprise 2.0.
ThoughtFarmer | Tips for Intranet Content ThoughtFarmer
Business is getting back to normal. Are you ready? We've put together some tips to show how you can use your intranet to prepare for the rebound. Below are 6 tips for revamping your intranet content. For all 20 tips, see our blog: https://hubs.ly/H0rm8v_0
Need some inspiration for your intranet project? Want to see what clients are doing to make their intranets more beautiful, innovative and collaborative? We recently hosted the annual ThoughtFarmer Best Intranet Competition and wanted to share the results with you!
Information Architecture 101: Card Sorting - Selma ZafarThoughtFarmer
Card sorting is one of the most useful exercises for determining the navigation structure of your intranet. It builds user-centered navigation and it can be executed with a few simple materials. This session will use the same material that Human Factors professional Selma Zafar used to teach her students.
KPIs and baselining your intranet - Bryan RobertsonThoughtFarmer
The old axiom applies to intranets too: what gets measured gets done. Learn from analytics expert Bryan Robertson how to establish metrics that can be used to measure success and establish a baseline to measure intranet performance going.
Measuring Your Intranet's Activity Through Social Network Analysis - Gordon RossThoughtFarmer
Sure you know how your intranet content is performing, but how about who's collaborating and communicating with each other? What's really happening on your social intranet? Learn how to gain insight into your intranet's activity using social network analysis.
Not sure where to start in finding Return on Investment (ROI) for your Social Intranet business case? Bryan takes a look at some of the intranet value and ROI models in the industry and helps you categorize your organization for best fit. This review will put some structure around your thinking and give you a launch pad for having the ROI discussion with your CFO.
Defining clear requirements at the start of any project helps not only helps the build go smoothly, but aligns the whole project team. Selma will introduce you to different methods for uncovering and documenting requirements that will set up your intranet project for success.
Flip: Your Social Intranet As An Agent For Change(2)ThoughtFarmer
Bevin Hernandez, co-founder of Firebrand Tribe and former intranet project manager at Penn State University, presents at the Social Intranet Summit Vancouver 2010.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
UiPath Test Automation using UiPath Test Suite series, part 3
10 Strategies For Getting the Most Out of your Social Intranet
1. 10 Strategies for Driving Business Value
with Social Intranet Software
by Dion Hinchcliffe
2. 2
Introduction
Dion Hinchcliffe
• ZDNet’s Enterprise Web 2.0
• http://blogs.zdnet.com/Hinchcliffe
• Social Computing Journal – Editor-in-Chief
• http://socialcomputingjournal.com
• ebizQ’s Next-Generation Enterprises
• http://www.ebizq.net/blogs/enterprise
• http://dachisgroup.com
• mailto:dion.hinchcliffe@dachisgroup.com
• Web 2.0 University
• http://web20university.com
• : @dhinchcliffe
3. Overview
• Examination of social computing strategies
• With a focus on Enterprise 2.0 and social
intranets
• Pragmatic exploration of how they can best
promote effective business results
• We’ll look for evidence of which techniques
work best.
• We’ll talk about how to realize them.
4. ® 2010 Dachis Group. Confidential and Proprietary
AT&T | August 2010
The 2.0 Adoption Council
• Over 200 large firms
• Practitioners of
Social Business and
Enterprise 2.0
• Only companies with
over 5,000 employees
• Our research and
insight into these
hundreds of firms
drive best practices
and lessons learned
5. Social Intranet Summit | Dachis Group | October 2010
The drivers for next-generation business
• Pervasive global connectivity
• New friction-less interaction
platforms
• Focus on network effects
• Information superabundance
• Inherent transparency,
openness, and broadcast
• The rise of social capital
7. The Map of Social
Business Opportunity
Creating new rapid
growth online products
powered by:
• Peer Production
• Jakob’s Law
• The Long Tail
• Blue Ocean
• Network
Effects
Reinventing the
customer relationship
to drive revenue:
• Customer Communities
• Customer Self-Service
• Marketing 2.0
Driving costs down through
less expensive, better 2.0
solutions:
•Lightweight IT/SOA
•Enterprise mashups
•Expertise Location
•Knowledge Retention
Improving
productivity and
access to value:
•Enterprise 2.0
•Open APIs
•Crowdsourcing
•Prediction Markets
Business Remodeling
and Restructuring
•BPM 2.0
•Employee Communities
•Cloudsourcing
•Pull Systems
Change Management
•Transformation Communities
•2.0 Education
•Capability
Acquisition
Fostering
Innovation
•Internal Innovation Markets
•Open innovation
•Database of Intentions
Leveraging Innovation
•Product Incubators
•Open Supply Chains
•Product Development 2.0
•Some Rights Reserved
Innovation
Transformation Cost Reduction
Growth
Current
Business
State
8. The Story of KatrinaList & XM Radio
• Hurricane Katrina
– Survivors emerged and announced
where they were on their blogs
– People watching the Web’s
syndication “ecosystem” noticed
the reports
– A small group collected the reports
out of the blogosphere and
centralized the listing
– Over 50,000 survivor reports in the
first 3 days after the disaster
– Emergent phenomenon
– A critical example for how to rethink
solutions to traditional problems in
a 2.0 world in which we can
actually tap collective intelligence
• XM Radio
• Community for Customer
Service
The Social Business Lesson: It’s far better to
enable hundreds of opportunities in your community
rather than do everything yourself
9. The Elements of Social Business
Social Businessenterprise ecosystem
customers +
world
business partners
workers
Dynamic Signal
Metafilter
Hivemind
Ecosystem
The significant social computing trends of the last half decade
Web 2.0
Crowdsourcing
Social CRM
Enterprise 2.0
Social Media
Online Communities
integrated vision
intranet
extranet
Internet
High value, high scale,
cost effective, and
emergent business
outcomes
The strategic application
of social computing to
enterprise challenges:
Social Business Design
Source: Dion Hinchcliffe, Dachis Group, 2010 http://dachisgroup.com
10. What are the key elements
of a social intranet platform?
• A holistic social view community that meets
business needs
• Software that puts people and their
relationships at the core of their function
• User profiles that list all of the connections you
have with others
• Activity streams that display an ongoing set of
events and messages taking place in your
social environment
• Other social applications that makes most
activity public by default
11. Microblogs
Business
Trading
Partners
World Wide Web
Customers + Public
Trust, Engagement, Reputation
The Social Web
Public Social Networks
Interaction and Social Business
E2.0 Workflow
Unified Comm 2.0
E2.0 Compliance
Community Mgmt Social Web Tech &
Standards
Us
B2C
B2B
Customer
Communities
Worker
Online
Community
Driving the Agenda:
Today’s Social Networking
Landscape
1-2 billion
people
12. The Evolution of the
Enterprise Intranet
Welcome page with essential
company information
1.0
Bulletin board with basic
company communications
1.1
Corporate newsletter with news
items & simple doc management
1.2
Help desk with simple transactional
features (employee directory)
1.3
Corporate apps - More complex
transactions like eHR and self-service
1.4
1.5
Enterprise portal - Integrated identity,
content, and applications
Basic social features such as limited
blogs, wikis, and discussion forums2.0
Social networking - User profiles,
activity streams, and microblogging
2.1
Social operating system - Social apps
drive internal and external work
2.2
1990s
2000s
2010s
From http://blogs.zdnet.com/Hinchcliffe
Most
organizations
are here
today
•Basic intranet presence
•Informational directories
•Content push
Theme
•Content management
•Self-service
•Productivity apps
Theme
•Peer information sharing
•Collective intelligence
•Social business solutions
Theme
15. Significant Recent Examples
• TransUnion - 50x ROI in high
value scenarios
• IBM - 29% reduction in e-mail
volume
• Siemens - Eliminating e-mail
entirely
• GE - Entire company has
transformed to enterprise social
media + UC
17. The biggest challenge is in
changing our thinking
However, it’s invariably a
people problem:
18. Where Can Social Intranets
Best Be Applied?
Product Development
Marketing
Sales
Operations | IT | Back Office
Line of Business
Customer Service
crowdsourcing
online
community
cloud computing
mashups
open APIs
SaaS
Enterprise 2.0 &
Open Business Models
social analytics,
enterprise search
(social media
in the
enterprise)
Product Development 2.0
19. No small system can withstand
sustained contact with a much
larger system without being
fundamentally changed.
20. The motive forces of
21st century business
• Network effects
• Peer production
• Self-service
• Open business models
• New community power
structures
that we
know of so
far
^
21. Social Intranet Summit | Dachis Group | October 2010
Why are good Social
Business platforms
different?
• Maturation of techniques
that leverage how people
work together best
• Realization of the power
of emergent solutions
over pre-defined
solutions
• Nearly zero-barriers to
use
• Highest degree of visible
shared value
• As well as...
24. Social Intranet Summit | Dachis Group | October 2010
Strategies for Driving Business
Value with Social Intranets
10
25. Social Intranet Summit | Dachis Group | October 2010
1Define Your Problem First,
Select Your Technology Second
26. Social Intranet Summit | Dachis Group | October 2010
2Understand Why Social
Software Works and Focus
on Those Aspects
27. Social Intranet Summit | Dachis Group | October 2010
3
Effective enterprise search is a
central pillar of a successful social
intranet and is the key to ROI
28. Social Intranet Summit | Dachis Group | October 2010
4
Invest in a robust community
management capability, itʼs the
keystone of a social intranet
29. Social Intranet Summit | Dachis Group | October 2010
5Everyone needs a little collaborative
literacy, make sure they get it.
30. Social Intranet Summit | Dachis Group | October 2010
6
Social intranets arenʼt like classical
enterprise software;
Actively encourage emergent and
unintended consequences
31. Social Intranet Summit | Dachis Group | October 2010
7
Pick the right social platforms;
social is not a single product.
Also, itʼs OK to get it wrong, once
32. Social Intranet Summit | Dachis Group | October 2010
8
Donʼt make it optional.
Donʼt make it a second class citizen.
Provide clear usage policies.
Social
Intranet
33. Social Intranet Summit | Dachis Group | October 2010
9“You Can Skip the Pilot”; or
“Your Pilot Is Your Rollout”
34. Social Intranet Summit | Dachis Group | October 2010
10
Social intranets are a platform,
not an app.
Leverage the platform.
36. Social Intranet Summit | Dachis Group | October 2010
Best Practice: Understanding how to set
up next to the old guard
• How are duplicate functions
dealt with?
• What about vertical apps that
are going social?
• What is the system of record
for knowledge?
• How does unstructured data
get turned into intelligence?
• Where does social identity
lie?
• Is one social business
platform the answer?
• Do you use a portal approach
or a side-by-side approach?
• How do customers and
partners get integrated?
ECM DMS KM Portal Unified
Communication
Enterprise 1.0 Enterprise 2.0
IT
evolution
Wikis Blogs
Social
Networks
E2.0
Suitesmicroblogs
community
platforms
The Context
CRM
Social
CRM
User
Profiles
Forums
integration
37. Social Intranet Summit | Dachis Group | October 2010
Best Practice:
The Enterprise 2.0 Checklist
• SLATES
–Search
–Linking
–Authorship
–Tagging
–Extensions
–Signals
40. Social Intranet Summit | Dachis Group | October 2010
Best Practice: Overcoming the fact that
the enterprise is not the Web
• We want to replicate the
positive aspects of
consumer social platforms
in the enterprise
• But our infrastructure is
usually not very Web-like,
creating significant
impedance and diluted
results
• Requires augmentation and
adaptation to reproduce the
same or similar results
• Linkability, SEO of social
knowledge, federated
search, etc.
41. Social Intranet Summit | Dachis Group | October 2010
Best Practice:
Lightweight Master Data Management
This is how your IT department will look at what comes out of your social environment
• Heading off legal,
compliance,
record keeping,
Sarbox,
enterprise search,
and much more.
42. Social Intranet Summit | Dachis Group | October 2010
• User Generated Structure
–Freeform text applied to information
–Can be supported by site
• Or provided by a site that enables it
–After data is tagged, a list of all tags used is
extracted
–Emergent structure instead of upfront, and predefined
(guessed)
–Opposite of taxonomy
–Hewlett Packardʼs findings
• http://www.hpl.hp.com/research/idl/papers/tags/
Best Practice: Tagging and folksonomy
44. Social Intranet Summit | Dachis Group | October 2010
Best Practice: Focus on Enabling the
Highest Value Interactions
• Increased levels of productivity that were inaccessible until now
• Enablement of tacit interactions on a previously unknown scale
(Source: McKinsey & Company)
Enterprise 2.0 has
the potential to
increase productivity
in complex
interactions, where
previous attempts
have largely failed
45. Social Intranet Summit | Dachis Group | October 2010
Best Practice: Measure Your ROI
Early and Often
• The good: Project costs
tend to be lower than
classical IT efforts
(Example: Transunion, $50K to reap $2M+)
• The bad: ROI is hard to
measure because of
cause and effect chains
• But when I is low, R is
easier to reach
• Measure what you can
and analytics will help
• The net ROI numbers
coming in today are
hovering around 1-10x
ROI
47. Social Intranet Summit | Dachis Group | October 2010
Best Practice: Focus your platform on
what is inherently good and effective
about social
48. Social Intranet Summit | Dachis Group | October 2010
Best Practice: Having a social business strategy
and process with all the necessary moving parts
1 Identify
2 Prepare
3 Assess
4 Pilot
5 Roll-Out
6 Manage
Business Opportunities, Risks, Silos, Priorities, Budgeting
Create strategy, communicate plan, set expectations, develop policies,
raise awareness, build skills, development infrastructure, measurement plan
Understanding competencies, determine stakeholder’s needs/concerns,
understand grassroot initiatives
Create social computing environment, build capabilities, capture lessons learned,
build critical mass
Expand audience and reach, incorporate lessons learned
Community management, guide-direct-moderate (don’t control)
49. Social Intranet Summit | Dachis Group | October 2010
Example Social Business Strategy
Risk Management & Change
Management
Social Computing Patterns and
Best Practices
Top
Down
Social Computing Strategy,Architecture, Policy, and Governance
Enterprise Vision
Local Problem Solving
Corporate Initiative
Community Management & Support Processes
Content Management
Tools & Infrastructure
Project Management
Knowledge Management Business Intelligence
Delivery Models Communication Plan
Access, Search, & Discoverability
Business Needs & Requirements Exploiting Ad Hoc Opportunities
Security & Identity
Bottom
Up
The Anatomy of an
Social Business Initiative
Cultural Change
Reactive Response
Cost Cutting
Viral Adoption
50. Social Intranet Summit | Dachis Group | October 2010
Best Practice: Selecting good social
business platforms
51. Social Intranet Summit | Dachis Group | October 2010
Enterprise 2.0 Ecosystem
SOA
deeply
linked
structure
(WOA)
Peer Produced
Intranet
Internal Business
Applications and Databases
Enterprise 2.0
Applications
Blogs and Wikis
(Social Media)
Prediction Markets
(External and Internal)
Enterprise Social
Network
Industry Social
Network
Other Web 2.0 Tools
(del.icio.us, Flickr,
Twitter, Friendfeed)
Enterprise MashupsEnterprise Federated
Search
participation
Other
Backoffice
HRM
ERP
SCM
CRM
consumption
Customer
Community
Traditional
Enterprise Systems
52. Social Intranet Summit | Dachis Group | October 2010
Microsoft SharePoint:
The Default Enterprise 2.0 Platform
• About 80% of large organizations already
have and are using SharePoint/MOSS
• Capable document-management tool
• Not perceived as an adequate Enterprise
2.0 platform
• Frequent Criticism: Requires heavy
customization, has poor social computing
capabilities, and is difficult to use, too
structured, and heavyweight
• Often your first and/or biggest challenge
53. Social Intranet Summit | Dachis Group | October 2010
Best Practice: Reconciling with portals
• 70% of those surveyed intend
to use Enterprise 2.0 in
portals.
• Widgets, Portlets, JSR-168,
WSRP
• Ajax and Web apps in portlets
• More and more E2.0 providers
realize the importance of
making portal-ready products
- Oracle and IBM in particular
- Concerns:
Social identity
Social graphs
Social applications (OpenSocial)
54. Social Intranet Summit | Dachis Group | October 2010
Best Practice: Getting it done
• Grassroots adoption
is a leading success
pattern
• CoIT is leading to
more autonomous
rollouts that are
reconciled later
• Lesson: Social
business can be
effective driven by
the business alone
• Be careful out there
though, IT can help
or hinder, either way
55. Social Intranet Summit | Dachis Group | October 2010
Adoption Strategies
• Gain and Enlist Peer Support and Overcome Turf
Issues In Advance
• Align Enterprise 2.0 Strategy to Business Strategy
(Find A Problem To Solve)
• Develop a Simple, Clear Business Case
• Provide Strong Leadership and Sponsors for the
Enterprise 2.0 Function(s)
• Design Measures Aligned to Business Processes
• Allow Users to Form Subcommunities
56. Social Intranet Summit | Dachis Group | October 2010
• Listen to the Users, Involve Them in the Design
• Simplify the Access and Production of
Knowledge
• Develop a Clear Communication Plan to
Promote the Effort
• Involve all the Key Stakeholders, Eventually
• Integrate all forms of Communication and
Documentation)
• Develop a Clear Motivation Plan that Aligns
with Current Incentive Plans
Adoption Strategies Pt. 2
57. Social Intranet Summit | Dachis Group | October 2010
Best Practice: Social Analytics
• Understanding “human relationship capital”
• In reality, just getting insight to yours and othersʼ
social graphs
• A brand new field but is already resulting in some
interesting applications
• Needed to measure results and manage the
community
58. Social Intranet Summit | Dachis Group | October 2010
Example: Facebookʼs Friend Wheel
• http://apps.facebook.com/friendwheel
59. Social Intranet Summit | Dachis Group | October 2010
Best Practice: Help Users Cultivate Weak Ties
Source: Bokardo
• “Volume control”
on what enterprise
conversations to
hear
• Smart follower
recommendations
• Expertise location
features
• Random follower
• Introductions
(facilitated by
community
management, etc.)
60. Social Intranet Summit | Dachis Group | October 2010
Reputation Systems
• Plug-ins or E2.0 application features that
allow user feedback of contributions
• Including posts, comments, and even tags
• Example: LiquidPubʼs
• Allow quality and portable reputations to be
established over time in E2.0 ecosystems
• Most useful for newish or large social
business environments
61. Social Intranet Summit | Dachis Group | October 2010
Best Practice: Expertise Location
• Workers spend 20% of their time
looking for the info they need to do
their work
• Especially true before tacit
knowledge can be captured broadly
in social business systems
• Allows identification of tacit
expertise not previously widely
known
• Uses the public contributions and
reputation to develop profiles of
individuals in the organization
• Vendors include AskMe, Success
Factors, Autonomy, Sopheon, and
others.
62. Social Intranet Summit | Dachis Group | October 2010
Best Practice: Community Management
• Guiding, supporting, and
mentoring social groups
• Now considered critical for
successful long-term health of
social business platform
• Helps organizations achieve
specific objectives with Enterprise
2.0 including adoption and
sustainability
• Has proven invaluable at
organizations with significant
success:
- Stories: SAP, CIA Intellipedia
64. Social Intranet Summit | Dachis Group | October 2010
Community Management, Contʼd
• Critical Success Factor: The quality
of the community management
team will directly determine the
success of an Enterprise 2.0 effort
• Locating it has been a challenge for
many (IT, HR, customer service,
portal team, ECM team, project
team, even marketing)
• Enlist volunteers from the
community as well as dedicated
workers
65. Social Intranet Summit | Dachis Group | October 2010
Breakdown of Social Business Effort
• Social Business efforts appear to consume
resources in roughly the following proportion:
- Tools: 15%
- Integration, Customization: 25%
- Community Management: 25%
- IT Support: 15%
- Project/Change Management: 20%
• Your Mileage Will Vary, But Not That Much
66. Social Intranet Summit | Dachis Group | October 2010
Case Study: Investment Banking
• Dresder Kleinwert Wasserstein
(DrKW)
• Used for Prof. Andrew McAfeeʼs
article introducing Enterprise
2.0
• Included both blogs and wikis
– Uptake was not automatic
– “depended greatly on decisions made
and actions taken by managers”
67. Social Intranet Summit | Dachis Group | October 2010
The DrKW Story
• Pioneers in the IT department at its London
office sent a program called Socialtext to
several groups to see how it might be used to
facilitate different IT tasks.
• The wiki program spread so quickly that DrKW
then decided to launch its own corporate wiki.
• By October, 2006, the bank's 5,000 employees
had created more than 6,000 individual pages
and logged about 100,000 hits on the
company's official wiki.
68. Social Intranet Summit | Dachis Group | October 2010
Adoption Challenges at DrKW
• Initial efforts at Dresdner confused employees
and had to be refined to make the technology
easier to use.
• More important than tweaking the technology
was a simple edict from one of the proponents:
– “Don't send e-mails, use the wiki.”
• Gradually, employees embraced the use of the
wiki, seeing how it increased collaboration and
reduced time-consuming e-mail traffic.
69. Social Intranet Summit | Dachis Group | October 2010
DrKW Continued
1) Ease of Use
2) Little or no
upfront structure
70. Social Intranet Summit | Dachis Group | October 2010
DrKW: The Role Managers Played
• Providing a receptive culture
– “Iʼm not sure wikis would work in a company that didnʼt already have 360-degree
performance reviews”
• Offering a common platform
– Reduced fragmentation and encouraged connections between different groups
• An informal rollout
– Reduced constraints
and policy
• Managerial support
– Leading by example
71. Social Intranet Summit | Dachis Group | October 2010
Key Lessons Learned at DrKW
• Lesson #1: Viral adoption works. Once one group became
committed wiki users, both companies say, the trend inevitably
spread.
– In March, 2006, the Dresdner Kleinwort wiki had 20,000 monthly hits. By October,
that number had quintupled, often because one unit convinced another to start using
wikis.
• Lesson #2: Simple, clear messages about the tools and participation
by leaders leads to the necessary behavior changes in employees
• Lesson #3: Not just better collaboration. A new type of
collaboration:
– It was “a watershed moment to find a tool that orchestrates a virtual free-flowing jam
session of ideas across different groups and units within the company—something
that's crucial for an organization that thrives on out-of-the-box thinking.”