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Experts At Your Fingertips

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Marsha Frady
Marsha Frady

Utilizing Web 2.0 and social networking analysis tools to add experts to virtual teams as needed; IBM example. Marsha Frady presentation

TechnologyBusinessEducation
1 of 18
Experts at your Fingertips – Expanding Team Boundaries Marsha Frady IBM
Session Objectives ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Why do you care?
What’s involved? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],How does IBM do it?
Step One – Build and Display Profile ,[object Object],[object Object],[object Object],[object Object]
Expanding Profile – Two Approaches ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Step Two – Add Search ,[object Object]
Data Mining tools can be used to expand search results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Results example from IBM’s Small Blue
Viewing the experts’ social networks based on this data mining may provide additional input for selecting the most appropriate individual for the team Results example from IBM’s Small Blue
Step Three – Add Expert Display to Related Websites ,[object Object],[object Object],[object Object],[object Object]
Example
How it works at IBM – the workflow follows a typical learner’s question/answer flow – online in a chat ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What’s in it for them, the Experts who volunteer to participate? ,[object Object],[object Object],[object Object],[object Object],[object Object]
What if cost recovery is required for expertise? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What’s in it for the organization? ,[object Object],[object Object],[object Object]
Program success depends on partnership between project management, IT and HR Assess Requirements Design Program Get Executive Buy-In Manage Budget Plan Communications Measure Business Impact Partner with on Program Analyze Infrastructure for Elements to Build On Size and Cost Development Enlist Assistance “ Seed” Program with Experts Reward Participation IT HR PM
Common Steps for All ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions? Or Phone: Marsha Frady at 1-254-485-4584

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Experts At Your Fingertips

  • 1. Experts at your Fingertips – Expanding Team Boundaries Marsha Frady IBM
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  • 9. Viewing the experts’ social networks based on this data mining may provide additional input for selecting the most appropriate individual for the team Results example from IBM’s Small Blue
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  • 16. Program success depends on partnership between project management, IT and HR Assess Requirements Design Program Get Executive Buy-In Manage Budget Plan Communications Measure Business Impact Partner with on Program Analyze Infrastructure for Elements to Build On Size and Cost Development Enlist Assistance “ Seed” Program with Experts Reward Participation IT HR PM
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  • 18. Questions? Or Phone: Marsha Frady at 1-254-485-4584