Personal Information
Organization / Workplace
Newport, United Kingdom United Kingdom
Occupation
Helping you Maximise the Value of your Customer Insight
Website
laughlinconsultancy.com
About
I help companies make money from customer insight.
That means helping them maximise the value they can drive from using data, analysis & research to intelligently interact with customers. It also means enabling them to sustain their own value generation, through coaching customer insight leaders.
Customer Insight has the potential to grow the bottom line, increase sales, improve retention and sustain better customer satisfaction or advocacy. I’ve led teams that added over £10m to the bottom line each year by removing common barriers to realising that value.
Every business is different, so the help that’s needed can vary to suit that company. Examples are:
* “Health Checks” on a compa...
Tags
analytics
customer insight
softer skills
marketing
data
data science
big data
training
analyst
impact
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research
behavioural economics
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gdpr
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regulation
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Presentations
(24)
See all
Documents
(1)
Likes
(22)
See all
Graph Recommendations
Harry Powell
•
6 years ago
DataEd Slides: Data Management Best Practices
DATAVERSITY
•
2 years ago
RWDG Slides: Data and Metadata Will Not Govern Themselves
DATAVERSITY
•
2 years ago
Slides: Moving from a Relational Model to NoSQL
DATAVERSITY
•
2 years ago
Lausanne 2019 #4
Arthur Charpentier
•
3 years ago
Econometrics for marketing
Robert Shaw
•
10 years ago
Better Presentations
Jon Schwabish
•
10 years ago
Best Practices Of OKR Goals
Atiim, Inc.
•
7 years ago
Bridging the Gap Between Data Science & Engineer: Building High-Performance Teams
ryanorban
•
7 years ago
24 Books You've Never Heard Of - But Will Change Your Life
Ryan Holiday
•
9 years ago
How to Hook Customers with Habit-forming Products
Wrike
•
7 years ago
10x Content: What it is and Why it Matters
Adam Monago
•
7 years ago
Big ideas 2016
LinkedIn Editors' Picks
•
7 years ago
20 Blog Title Cliches That Work!
Paul Brown
•
7 years ago
How Starbucks Became the Apple of Coffee
Graham Brown
•
8 years ago
Digital Marketing Measurement Framework - Martin Walsh
Martin Walsh
•
12 years ago
Beyond the Customer Satisfaction Survey - 35 ideas for customer insight
Paul Hopkins
•
10 years ago
Every Business Has A Story
Abhishek Shah
•
8 years ago
15 Startups to Watch in 2015 -2016 by Brian Solis
Brian Solis
•
8 years ago
That's the Wrong Question: An Introduction to Social Media Analytics
Amy Vernon
•
8 years ago
10 Data Breach Statistics That Should Have Your Attention
Rippleshot
•
8 years ago
50 Customer Service Professionals to Follow on Twitter in 2015
WittyParrot
•
8 years ago
Presentations
(24)
See all
Documents
(1)
Likes
(22)
See all
Graph Recommendations
Harry Powell
•
6 years ago
DataEd Slides: Data Management Best Practices
DATAVERSITY
•
2 years ago
RWDG Slides: Data and Metadata Will Not Govern Themselves
DATAVERSITY
•
2 years ago
Slides: Moving from a Relational Model to NoSQL
DATAVERSITY
•
2 years ago
Lausanne 2019 #4
Arthur Charpentier
•
3 years ago
Econometrics for marketing
Robert Shaw
•
10 years ago
Better Presentations
Jon Schwabish
•
10 years ago
Best Practices Of OKR Goals
Atiim, Inc.
•
7 years ago
Bridging the Gap Between Data Science & Engineer: Building High-Performance Teams
ryanorban
•
7 years ago
24 Books You've Never Heard Of - But Will Change Your Life
Ryan Holiday
•
9 years ago
How to Hook Customers with Habit-forming Products
Wrike
•
7 years ago
10x Content: What it is and Why it Matters
Adam Monago
•
7 years ago
Big ideas 2016
LinkedIn Editors' Picks
•
7 years ago
20 Blog Title Cliches That Work!
Paul Brown
•
7 years ago
How Starbucks Became the Apple of Coffee
Graham Brown
•
8 years ago
Digital Marketing Measurement Framework - Martin Walsh
Martin Walsh
•
12 years ago
Beyond the Customer Satisfaction Survey - 35 ideas for customer insight
Paul Hopkins
•
10 years ago
Every Business Has A Story
Abhishek Shah
•
8 years ago
15 Startups to Watch in 2015 -2016 by Brian Solis
Brian Solis
•
8 years ago
That's the Wrong Question: An Introduction to Social Media Analytics
Amy Vernon
•
8 years ago
10 Data Breach Statistics That Should Have Your Attention
Rippleshot
•
8 years ago
50 Customer Service Professionals to Follow on Twitter in 2015
WittyParrot
•
8 years ago
Personal Information
Organization / Workplace
Newport, United Kingdom United Kingdom
Occupation
Helping you Maximise the Value of your Customer Insight
Website
laughlinconsultancy.com
About
I help companies make money from customer insight.
That means helping them maximise the value they can drive from using data, analysis & research to intelligently interact with customers. It also means enabling them to sustain their own value generation, through coaching customer insight leaders.
Customer Insight has the potential to grow the bottom line, increase sales, improve retention and sustain better customer satisfaction or advocacy. I’ve led teams that added over £10m to the bottom line each year by removing common barriers to realising that value.
Every business is different, so the help that’s needed can vary to suit that company. Examples are:
* “Health Checks” on a compa...
Tags
analytics
customer insight
softer skills
marketing
data
data science
big data
training
analyst
impact
leadership
research
behavioural economics
skills
operational research
leadership development
gdpr
data scientist
consultancy
coaching
commerciality
database marketing
insurance
transformation
digital strategy
digital
audit
events
people skills
business intelligence
data viz
training course
success
market analysis
development
data leader
webinar
curves
data sources
national profiles
forecast
trends
tracking
cases
coronavirus
covid-19
introduction
engagement
education
wales
conference
masterclass
skype
zoom
video conferencing
visual
trust
identity
privacy
uk consumers
technology
cim
#dts16 #datatalentscotland #datascience #workshop
regulation
conduct risk
researcher
recruiting
retaining
measurement
finance
marketing effectiveness
psychology
customer experience
analysis
consumer insight
marketing strategy
See more