Andrea's presentation at CIDM Best Practices 2017 Whether you are a manager or an individual contributor who is leading an information initiative, project, or team, you are likely answering to someone for your resources and approval for the focus of your efforts. Most often, that someone is a busy manager or executive with broad areas of responsibility and concern. In her world, you are one of 10, 25, or even 50 individual initiatives. So how do you get your team, your project, or even your career development or advancement on her radar — AND get her approval, funding, or other support? There is an art to “managing up,” and everyone, at every level, should learn how to do it and practice it! You can become an influence ninja by focusing on only what you can personally control! Join Andrea as she shares the key, actionable tips, tricks, and tools that have brought her the best success in influencing up. (First tip: All of her tips apply to influencing in ANY direction!) Participants will get an overview of influencing, the key building blocks of personal leadership that provide the platform for true influence, and tips for how to influence anyone, at any level, no matter how much positional power they have.

1. Influencing Up
Through
Personal Leadership
aka Mind Tricks of the Jedi Masters
Andrea L. Ames (@aames)
Idyll Point Group
September 12, 2017 @aames | © 2017 Idyll Point LLC

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“These aren’t the droids you’re looking for.”

3. Agenda
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Influence
Personal
Trust
Leadership
Application

4. The
misconception
of technical skill
and knowledge
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People Skills
Self-Management Skills
Motivation
Attitude
Team Facilitation
Communication
…
Tech Skill
Knowledge
Necessary for
top performance
but not sufficient
Easier to see
and develop
Characteristics
that lead to
longer-term
success
Harder to see
and develop
Stakeholder Management

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What he said…
Two quick follow-ons to Bob’s improv
workshop

6. The Power
Pose
“Fake it ’til you become it”
Amy Cuddy
Check out her TED Talk
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Belief
Action

7. Transform
your power
From this…
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8. Transform
your power
From this…
To this!
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9. Attitude
-- Maxwell
The only difference between
success and failure
Determines the outcome of a task
more than anything else
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10. Attitude
-- Maxwell
Determines our approach to life
and
our relationships with people
Can turn problems into opportunities,
give us an uncommonly positive perspective,
and
reduce our stress and make us happier
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Influence
What it is and why you want it

12. What is
influence?
(wikipedia)
Changing others’ actions or
thoughts
Amount you have often determined
by confidence/self-esteem
Ability affected by your perceived
expertise or credibility, by others’
trust in your knowledge or skill
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13. Why influence
others?
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Image by StockUnlimited

14. Why influence
others?
1. To get my way, drive my
agenda
2. To get more done than I can do
myself
3. To gain collaborators, experts
4. To do the right thing
5. To change the world
6. …
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TRUST: Prereq to influence

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Getting to trust:
Personal leadership
“Secure your oxygen mask before helping
others…”

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It all starts with you

18. Not solitary,
but starts
inside
Trust and credibility
Invest in
relationships
Enable and
inspire others
Model
behavior
(exemplar)
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19. Driving
change…from
the inside
Change is hard
Typically outward-focused
But…you can’t change others
You can only change yourself
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20. Create an
environment
of influence
q Focus on your circle of
influence (what you
can control)
q Lead/manage yourself, first
q Become a leader…of yourself!
q Build the brand of YOU!
Our biggest hurdle is us
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21. Practice the 7
Habits
-- Covey
Dependence à Independence à Interdependence
Private victory:
1. Be proactive
2. Begin with the end in mind
3. Put first things first
Public victory:
4. Think win/win
5. Seek first to understand…
then to be understood
6. Synergize
7. Sharpen the saw
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22. Become
emotionally
intelligent
-- Goleman
Self Others
Awareness Self Awareness Social Awareness
• Know what we feel at the
moment
• Use that to guide decision
making
• Sense what people are feeling
• Understand the perspectives of others
• Cultivate rapport
Actions Self Management Relationship Management
Handle our emotions so that they
enhance rather than interfere with
performance
• Handle emotions in relationships well
• Be able to read social situations
accurately
• Use these skills to persuade, lead, and
negotiate
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1
2
3
3

23. Lead-up
principles
-- Maxwell
q Lead yourself
exceptionally well
q Lighten your leader’s load
q Invest in relational chemistry
q Become a go-to player
q Be better tomorrow than you are today
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24. Be…
The teammate you want to have
The leader whose team you want
to be on
The team member you, as a
leader, want to have on your team
And build the brand of YOU!
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25. Branding
“It takes 20 years to build a
reputation and
5 minutes to ruin it.”
Warren Buffet
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26. Afew
branding tips
- D’Alessandro
q Your boss is your brand co-
author
q Put your boss on the couch
q Look beyond your navel
q It’s always show time
q Make the right enemies
q Fly higher, get shot at more
q Everybody coulda been a contender;
ensure you stay one
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27. Build your
brand
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1. Know, manage, and lead yourself
2. Make the most of your strengths
3. Find and leverage your passion
4. Demonstrate and articulate value
5. Continuously improve
6. Be visible; “brag” appropriately

28. Bragging tips
-- Klaus
qBe your best, authentic self
qTalk with me, not at me
qThink about who you’re bragging to
q Say it with meaningful and entertaining stories
q Keep it short and simple
q Be able to back up what you say
q Know when to brag
q Turn small talk into big talk
q Keep your content current and fresh
q Be ready at a moment’s notice
q Have a sense of humor
q Use it all: your eyes, ears, head, and heart

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Put it into action
Get your tribe on board

30. What
obstacles do
you face?
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Image by StockUnlimited

31. What
obstacles do
you face?
1. No time for pandering to boss’
ego, for meeting before
meeting, etc.
2. Boss’ agenda isn’t clear, seems
personal
3. Overcommitted, can’t deliver
4. Team delivers, but you don’t
get what you want/expect
5. …
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32. Influencing up
effectively
q Know what’s important to them – “What
keeps you up at night?”
q Speak their language – in terms of
revenue, costs, value, loyalty, time,
productivity
q Make them look good
q Articulate the value of your results
q Let them take credit (the good ones will give it)
q Be accountable – commit, deliver, and take responsibility (good and bad)
q Be teachable: Continually improve and add to your personal value
q Get a mentor
q Network, network, network
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33. Add value
Currency Do you deliver as committed? Renegotiate as needed?
Accessibility Are you easy to find?
Teaming Are you easy to work with? Do you play well with others?
Utility Can you be used for multiple projects? Do others see you as multi-use?
Quality Are you usually accurate, reliable and credible?
Medium
How is your brand conveyed to others?
(Word of Mouth, Email, Networking, Mentoring, Happy Hour)
Repackaging How often to you “re-package” your brand? Do you keep your brand fresh and vibrant?
Flexibility Are you flexible? Are you open to others thoughts and ideas?
Repeat
business
After you work with others, do they come
back for more? Net, can you work with
teams repeatedly or do you leave a trail of
broken glass?

34. You need a
strong base
to support
the top
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Influence
Personal
Trust
Leadership
Application

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I hope you find the droids you’re looking for.

36. Resources
The Charisma Myth: How Anyone Can Master the Art and Science of Personal Magnetism by Olivia Fox
Cabane
The 7 Habits of Highly Effective People by Stephen R. Covey
by Daniel Goleman
• Emotional Intelligence: Why it can matter more than IQ
• Primal Leadership
The Wisdom of Teams: Creating the High-Performance Organization by Jon R. Katzenbach and Douglas
K. Smith
by Peggy Klaus
• The Hard Truth about Soft Skills : Workplace LessonPeople Wish They'd s Smart Learned Sooner
• Brag! Tooting your Own Horn Without Blowing It
by John C. Maxwell
• The 360° Leader
• Attitude 101
Influencer: The Power to Change Anything by Kerry Patterson and Joseph Grenny
Leadership by Tom PetersCareer Warfare, David D’Alessandro
The Adventures of Johnny Bunko: The Last Career Guide You'll Ever Need, Daniel Pink
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37. Professional
development
wisdom map &
checklists
Requestacopyat
andrea@IdyllPointLLC.com
Discover your strengths
and passion
Manage your:
• Time
• Attitude
• Interpersonal
relationships
Think strategically: What
does your boss, org,
company/client need?
How can you leverage that
for your career? Don’t forget to
leverage your great,
strategic work to
give back! STC, etc.
Discover the work that will
have the greatest impact
on your boss, org, or
company/client!
Develop a vision,
mission, and goals
Develop a task list:
• Skills to develop
• Technologies to
learn
• Tools to learn
• Work to complete
Manage it all like a
“real” project!
Determine
transferrable skills
to support your
goals:
• Analytic/problem
solving
• Interpersonal
• Business
Determine
necessary
technologies and
required tools to
support goals
PACE YOURSELF!
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38. Take a
moment to jot
down…
What I’m doing to develop better
personal leadership skills:
________________________________
People who can help me on my personal
leadership journey:
________________________________
My next step on my personal leadership
journey is to:
________________________________
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39. What is your
toughest
“leading up”
challenge?
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Image by StockUnlimited

40. Andrea L. Ames
Keynote speaker, award-winning author
CEO/Founder & Content Experience Strategist
Idyll Point Group
Program Chair & Instructor, Technical Writing & Communication
UCSC Extension Silicon Valley
STC Fellow
ACM Distinguished Engineer
2016 MindTouch Top 25 Content Strategy Influencer
2017 [A] Top 25 Masters of Multichannel (marketing)
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41. ImagebyStockUnlimited
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