Nestlé Waters implemented a new quality documentation system across its 26 factories to improve operational visibility and quality control. The previous paper-based system was cumbersome and did not allow real-time data access. The new InfinityQS system provides centralized statistical process control and real-time visibility tools to more effectively monitor quality across facilities. It streamlines quality documentation, increases efficiency, and enables timely decision making through alarms and automated reporting. The implementation was managed through Nestlé Waters' IT team and InfinityQS professional services to ensure successful adoption of the new standardized system across all factories.
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InfinityQS Case Study Food & BeverageKeeping Success F.docx
1. InfinityQS Case Study | Food & Beverage
Keeping Success
Flowing Strong
CASE STUDY | FOOD & BEVERAGE
Unifying Real-time Visibility Across 26 Factories
Nestlé Waters meets consumer needs by keeping its wide
variety of products flowing through strong
distribution channels. The company has emerged as a
substantial player in the bottled water market.
That leadership position is strengthened by the company’s
continuous improvement efforts—starting
with a major initiative to improve quality and operational
visibility across its production facilities.
Company Profile
Nestlé Waters, the world’s leading bottled water company, has
built a solid
reputation on the quality and purity of its products.
Results
Established in more than
100 countries
87 manufacturing
sites operating in 30 countries
2. Portfolio of
48 brands
Annual revenue over
$8 billion
Market share of 11%
Central Statistical Process Control (SPC) solution enables
visibility of production processes—across multiple facilities.
Real-time visibility tools enable more effective decision
making.
Computerized data output eliminates need for manual
documentation.
Reduction in manual documentation increases overall
efficiency.
Real-time alarms—with assignable cause and corrective action
entries—streamline quality control process.
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CASE STUDY | FOOD & BEVERAGE infinityqs.com | 2
The Need: Real-time, On-demand Information at Their
Fingertips
Nestlé Waters had been using a cumbersome, paper-based
3. system to collect and analyze data. When issues arose
that required immediate attention, the company’s quality
engineers had to disrupt operators on the production line to
retrieve the necessary data.
Nestlé Waters’ goal was to implement a system that would
enable them
to easily monitor, review, and trend real-time quality data. In
addition,
they wanted to standardize on one solution—across all their
facilities—
to complement their existing IT infrastructure.
CASE STUDY | FOOD & BEVERAGE infinityqs.com | 3
InfinityQS Professional Services & Software
Facilitate Workflow
After a thorough needs-analysis evaluation, Nestlé Waters
determined that InfinityQS®
solutions best satisfied their criteria for quality documentation
and analysis. To
accelerate and streamline the software implementation, the
Nestlé Waters IT team
leveraged InfinityQS Professional Services. These expert
services are provided by teams
of skilled, certified quality engineers, industrial statisticians,
and Six Sigma Black Belts—
all with extensive manufacturing experience.
The teams worked closely during all stages of the
implementation, including planning, implementation
design, and project management. From an IT standpoint, the
implementation focused on two separate
4. manufacturing units: Retail Manufacturing and Home & Office
Manufacturing. They spread the
implementation across 16 Retail sites, as well as eight Home &
Office sites, and integrated them with
corporate headquarters.
The Retail objectives were to:
› Upgrade all factories to the latest InfinityQS software release
› Organize the purchase of PCs required for workstations
› Image new PCs to the Nestlé Waters standard and install
InfinityQS
› Ensure that the project leader had all necessary rights and
permissions to access the servers
The Home & Office objectives were to:
› Format existing servers
› Install SQL databases and InfinityQS on the servers
› Purchase new PCs, image, put users in the user group, and
grant necessary permissions
and access
The Need: Real-time, On-demand Information at Their
Fingertips
The Takeaway:
InfinityQS solutions provide a high
level of built-in configurability. If
you are also looking for this level of
flexibility, our Professional Services
teams can help you configure your
Quality Intelligence solution so that it
5. works the way you do.
CASE STUDY | FOOD & BEVERAGE
Track Trends to Make More Accurate
& Timely Decisions
With InfinityQS solutions in place, Nestlé Waters now has real-
time visibility
over production processes—both within individual sites and at
the corporate
level across dozens of factories. By tracking trends in quality
data, they
are able to make more accurate and timely decisions about
process
improvements.
Nestlé Waters is using InfinityQS SPC software to review
sampling frequency optimization
and inline monitoring, as well as to track quality improvement
projects such as:
Accelerating Process Improvements
Cap torque and application analysis, supporting retail factories
in
comparing different cap vendors
Lightweight bottle initiative, enabling process optimization to
ultimately
reduce unnecessary full bottle testing
Air-consumption process data capture automation, using
analysis
6. functions to optimize production processes
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Get Usable Insights for Employees
at Every Level
Other improvements have come at a practical level.
“You can read the data rather than having to decipher
the writing of 150 different people. The data is at
your fingertips,” said Julie Chapman, Quality Systems
Manager at Nestlé Waters.
Nestlé Waters is also taking full advantage of InfinityQS’ real-
time alarms. Any events that occur require assignable cause and
corrective action entries. Plant floor operators review, evaluate,
and
respond to any events that occur—before they cause quality
issues.
Improve Event Response Times
It is ultimately easier for the operator. Even with the
minimal computer skills many of the operators had in
the beginning, the overwhelming consensus is that they
prefer using InfinityQS over a paper system.
Julie Chapman
Quality Systems Manager, Nestlé Waters
CASE STUDY | FOOD & BEVERAGE
8. College of Administrative and Financial
Sciences
Assignment 2
Quality Management (MGT 424)
Due Date: 12/11/2022 @ 23:59
Course Name:
Quality Management
Student’s Name:
Course Code:
MGT 424
Student’s ID Number:
Semester:
First
CRN:
Academic Year:
2022/23
For Instructor’s Use only
Instructor’s Name: Dr. Ibrahim Alotaibi
Students’ Grade: /
Out of 15
Level of Marks: High/Middle/Low
General Instructions –PLEASE READ THEM CAREFULLY
· The Assignment must be submitted on Blackboard (
WORD format only) via allocated folder.
· Assignments submitted through email will not be accepted.
· Students are advised to make their work clear and well
presented; marks may be reduced for poor presentation. This
includes filling your information on the cover page.
· Students must mention question number clearly in their
9. answer.
·
Late submission will NOT be accepted.
· Avoid plagiarism, the work should be in your own words,
copying from students or other resources without proper
referencing will result in ZERO marks. No exceptions.
· All answered must be typed using
Times New Roman (size 12, double-spaced) font. No
pictures containing text will be accepted and will be considered
plagiarism).
· Submissions
without this cover page will NOT be accepted.
·
The Assignment`s learning Outcomes:
In the 2nd assignment, the students are required to read
thoughtfully the “ Nestlé Waters Unifying real-time visibility
across 26 factories” case study , and answer the related
questions,
upon successful completion of the assignment the
student should be able to:
1. State the importance of standardization and quality standards
(CLO2)
2. Use quality improvement tools and practices for continuous
improvement to achieve the organizational change and
transformation (CLO3)
3. Develop analytical skills of identifying pitfalls, or quality
concerns through assimilated
and strategic planning. (CLO4)
·
Instructions to read the case study:
“ Nestlé Waters Unifying real-time visibility across 26
10. factories” case study
Access the below link to download the case study PDF:
https://www.infinityqs.com/resources/case-studies/nestle-waters
“ Nestlé Waters Unifying real-time visibility across 26
factories”
case study
This case study demonstrates the application of change
management inside Nestle Waters Company. In addition, it
discusses the company need for quality improvement which
encouraged its engineers to search for alternative system to
collect and analyze their data. Read the case, by using your
critical thinking skills
answer the following questions:
1- Explain the driven reasons for changing the quality
documentation system in the Nestle Waters. (5 marks)
2- Outline the change objectives for both Retail Manufacturing
and Home and Office Manufacturing units. (2.5 marks)
3- How the InfinityQS® ProFicient™ system can control the
operation processes? (5 marks)
4- Describe the management role in the change process? (2.5
marks)
Answers:
1.
……
2.
…....
3.
……
4.
……
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