Industry Best Practices: Measure the ROI of Voice Processes &Data Visualization
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The document discusses ways that companies can measure ROI from implementing voice technology and using data visualization in their warehouse management systems (WMS). It provides examples of how voice picking and labor standards can improve accuracy, productivity, safety and worker satisfaction. It also describes how WMS data visualization tools allow managers to monitor key performance metrics in real-time, identify issues and exceptions. Configuring management by exception alerts in the WMS can help address problems quickly and accelerate ROI.
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Industry Best Practices: Measure the ROI of Voice Processes &Data Visualization
- 1. Industry Best Practice: Measure the ROI of Voice Processes & Data Visualization 2016 AFS User Conference
- 2. ©2016 AFSTechnologies, Inc., Proprietary and Confidential Ken Martin, WMS Product Manager 24+ Years with AFS Assisting Companies Implement WMS Systems, Product Development and Support Speaker
- 3. ©2016 AFSTechnologies, Inc., Proprietary and Confidential Food for Thought… • What would YOU change about YOUR DC performance? • Accuracy • Productivity • Traceability • Accidents • Turnover • Clutter • Space • Spoilage & Stock Rotation • Damage
- 4. ©2016 AFSTechnologies, Inc., Proprietary and Confidential Accuracy & Productivity • Accuracy • Inventory errors • Picking errors • Receiving errors • Productivity • Labor costs • Staffing requirements • Predictable scheduling Application Identifier (AI) GTIN AI PROD Date AI Batch / Lot
- 5. ©2016 AFSTechnologies, Inc., Proprietary and Confidential Lot Traceability at Shipping • Pick by Lot (specified on order) • Pick to Clean • By pallet (LPN) • Confirm picked lot • Box scan with RF scanner • Voice Pick Box Code • Control visibility of available lots • GS1 encoded
- 6. ©2016 AFSTechnologies, Inc., Proprietary and Confidential Accidents & Clutter • Accidents • Equipment Inspection • Holding pick lists or labels & trying to drive • Looking at a screen while driving • Clutter • Pick Label • Sticking to everything • Backing is everywhere • Pick Lists
- 7. ©2016 AFSTechnologies, Inc., Proprietary and Confidential Labor Turnover & Space Utilization • Labor Turnover • Worker satisfaction • Training • Coming up to speed • Space Utilization • Racking issues • Repurposing existing locations • Use changes • Dedicated or Dynamic?
- 8. ©2016 AFSTechnologies, Inc., Proprietary and Confidential Product Spoilage & Damage • Spoilage • Proper Rotation • Close to expiring • Expired • Damage • Inbound • Inside the DC • On the outbound truck
- 9. ©2016 AFSTechnologies, Inc., Proprietary and Confidential Headache Solutions • Voice • Increased Accuracy – reduced picker errors • Increased Productivity • Even more with use of Labor Standards • Worker Acceptance (reduced turnover) • Shorter training window • Safer • Hands free & eyes free
- 10. ©2016 AFSTechnologies, Inc., Proprietary and Confidential Vocollect Voice • Voice Recognition • Speaker patterns • Hands Free • Eyes Free • Wireless Headsets • Scanning • Language packs
- 11. ©2016 AFSTechnologies, Inc., Proprietary and Confidential Case Study • More perfect orders • Accuracy • Customer confidence • Worker Acceptance
- 12. ©2016 AFSTechnologies, Inc., Proprietary and Confidential Case Study • Cleaner Warehouse • Hands Free • Easier to User • Accuracy • Reduces Mistakes • Increased Productivity • Better Customer Service
- 13. ©2016 AFSTechnologies, Inc., Proprietary and Confidential Where’s the ROI in voice? • Productivity • Up to 25% improvement on scanning • 35-40% improvement on paper picking • Accuracy • Can eliminate load audits (checkers) • Perfect picks the 1st time • Eliminate labels & pick lists • Safety • Hands free • Eyes free • Worker satisfaction
- 14. ©2016 AFSTechnologies, Inc., Proprietary and Confidential Headache Solutions Labor Standards • Configurable • Home Grown or Engineered • XYZ coordinates • Equipment capabilities • Worker capabilities • Numerous exceptions • Congestion • Fatigue • Pack Size • Rules based
- 15. ©2016 AFSTechnologies, Inc., Proprietary and Confidential Traditional WMS Management • Reporting • Applying “gray matter” to the produced results • Define whether this is an ongoing issue • Make a change to the process, training, or personnel • Repeat until desirable results are obtained
- 16. ©2016 AFSTechnologies, Inc., Proprietary and Confidential Headache Solutions WMS Data Visualization • See your data on demand • Answer key questions DURING the shift
- 17. ©2016 AFSTechnologies, Inc., Proprietary and Confidential WMS Data Visualization • Performance • Space Optimization • Labor Productivity & KPIs • Inventory visibility
- 18. ©2016 AFSTechnologies, Inc., Proprietary and Confidential WMS Data Visualization Productivity • I’m 2 hours into my receiving or shipping shift. How do I tell if I’m on track or whether I will need to call in help? • What is good? What is bad?
- 19. ©2016 AFSTechnologies, Inc., Proprietary and Confidential WMS Data Visualization Space Utilization • I’m having trouble finding a new pick slot for a product. • How many do I have open? • By location, pallet positions, pallets, & cube
- 20. ©2016 AFSTechnologies, Inc., Proprietary and Confidential WMS Data Visualization Productivity • How many cases per hour are my pickers picking today? • Who is my best picker? • Who is my worst?
- 21. ©2016 AFSTechnologies, Inc., Proprietary and Confidential WMS Data Visualization Labor to Standard • How are my workers doing based on what they should be doing? • Who are my best workers? • Who are my laggards?
- 22. ©2016 AFSTechnologies, Inc., Proprietary and Confidential WMS Data Visualization Expired & Close to Expiring • How do you see my product that is close to expiring? • What about if it is already expired?
- 23. ©2016 AFSTechnologies, Inc., Proprietary and Confidential WMS Data Visualization 3PL Visibility • What is my 3PL billing mix today? • What customers are generating revenue today?
- 24. ©2016 AFSTechnologies, Inc., Proprietary and Confidential WMS Data Visualization • Know it now • What events or behaviors would you like to know about RIGHT NOW?
- 25. ©2016 AFSTechnologies, Inc., Proprietary and Confidential Headache Solutions Management By Exception • Configurable events • Receiver hasn’t been checked in ½ hour after appointment • Operator has been doing NOTHING for 20 minutes • Receiver has been closed • Configurable delivery • Post to auto-refreshing dashboard • E-mail • SMS
- 26. ©2016 AFSTechnologies, Inc., Proprietary and Confidential Steps to Configure MBE 1. Create a Filter in G2 • View, Columns, Hierarchies, Conditions, Columns, Numeric Filters 2. Add an MBE rule to the Filter • Assign Users to receive the alert, what will they receive and when 3. Review the MBE Filters in Dashboard 3.0 MBE Filters Dashboard • View each MBE that has been Triggered • View all MBEs and the last time they were triggered 4. Receive MBE as configured 5. Investigate MBE in G2 or another system 26
- 27. ©2016 AFSTechnologies, Inc., Proprietary and Confidential • We start with a filter that shows our space utilization. • Personnel check this filter periodically to see if any zones are approaching Critical >=80% used • Note that Zone B is at 88%, so it is critical The Filter for the MBE
- 28. ©2016 AFSTechnologies, Inc., Proprietary and Confidential • We modify the filter to only show zones that are critical =>80% The Filter for the MBE
- 29. ©2016 AFSTechnologies, Inc., Proprietary and Confidential • Right Click on the Filter and Choose “Create MBE” Adding the MBE
- 30. ©2016 AFSTechnologies, Inc., Proprietary and Confidential Define User/Periods for MBE • Define a Descriptive Name • We look at today only for this MBE • We have chosen 3 users and defined how they will receive the MBE 30
- 31. ©2016 AFSTechnologies, Inc., Proprietary and Confidential What does the user receive? 31 • Email/SMS Template • Subject • Body • Zones and % listed in email/sms • Links back into G2 to investigate included in email
- 32. ©2016 AFSTechnologies, Inc., Proprietary and Confidential When are MBE Executed • Each time to data is imported or updated, this MBE will be checked 32
- 33. ©2016 AFSTechnologies, Inc., Proprietary and Confidential ROI Analysis • Most WMS implementations provide ROI in 12-16 months • Voice speeds up the ROI time • As soon as 8 months • Accuracy & Traceability are great bonus points! • Using Labor Standards greatly increases productivity & ROI • Using MBE in Discovery G2 can identify problems quickly leading to a faster ROI
- 34. ©2016 AFSTechnologies, Inc., Proprietary and Confidential WMS LinkedIn WMS LinkedIn Site https://www.linkedin.com/groups/8390204 A place to exchange knowledge and experiences using AFS WMS. Whether to ask questions of other warehouse and distribution professionals to increase your knowledge or to see upcoming news for AFS WMS, this group is the place to share and collaborate.
- 35. ©2016 AFSTechnologies, Inc., Proprietary and Confidential Thank you Q & A Ken Martin WMS Product Manager kenm@afsi.com (602) 443-4268
Editor's Notes
- Walk through room asking the crowd. Note answers on the pad.
- Walk around room asking for events – what they would like. Write on pad.