2016 AFS epod

Introducing New
AFS Electronic Proof of Delivery
2016 AFS User Conference

©2016 AFSTechnologies, Inc., Proprietary and Confidential
Gennadiy Vaksman,
VP, SCM/RE Global Operations
gennadiyv@afsi.com
Experience at glance:
25+ years of software development and architecting
25+ years management experience
20+ years of team management for SCM and DSD
14+ years of software development teaching
Speakers
Jonathan Greene,
VP, Customer Development
jonathang@afsi.com
Experience at glance:
20 years of experience helping food distribution companies
through customer advocacy, strategic planning and vision to
use technology in their operations for competitive advantage
10 years with AFS Technologies
10+ years with Distribution Management Systems (Partner)
Jonathan has B.S in Management and an MBA from
Clarkson University

AGENDA
• What is a Proof of Delivery System?
• Business Pain Points w/o ePoD
• A Journey Into ePoD
• The AFS ePoD System
• Value Proposition of AFS ePoD
• AFS ePoD Roadmap
• Q & A

What is a Proof of Delivery System?

Definition of PoD
Proof of Delivery (PoD)
Proof of Delivery is a method to establish the fact that the
recipient received the exact contents sent by the sender.
Instead of requiring drivers to maintain and submit physical
paperwork every day – mobile, electronic proof of delivery
(ePoD) solutions enable real-time, highly visible, paperless
delivery, on time and clean invoice.
ePoD can capture signatures, GPS locations, voice
messages and photos at the point of delivery using
standard mobile devices.

Business Pain Points w/o ePoD
• Paper-based deliveries
• Delivery errors
• Billing and credit disputes with clients
• Suffering customer service
• Massive administrative paperwork– scanning handwritten invoices and
rekeying data
• Recall liability is too great – cannot target exactly where product went
• Higher cost/Lower revenue per route: not optimized workflow means less
sales and more returns
• Poor truck inventory management
• Lack of delivery visibility and tracking

AFS ePoD System
can address
all business pain points

AFS ePoD: Ecosystem
eProof
of
Delivery
ERP
GPS TrackingG2
Warehouse
Management
System
Order
Management
System
Customer Portal

The ePoD Game
Devices AFS Solutions Features
 Smart Keychain
 Smart Watch
 Smart Oven
 iPad
 3D Printer
 Credit Card Reader
 Alien Microchip Identifier
 Smart Phone
 Bluetooth Blood Analyzed
 Portable Laser Cannon
 Smart Night-Vision Glasses
 eBook Reader
 G2
 Web Order Management System
 Distributor Management System
 Trade Promotion Management
 Customer Portal – Invoice Archive
 Customer Portal – Lost & Found
 Warehouse Management System
 Electronic Proof of Delivery
 GPS Tracking
 ERP
 Customer Portal - GPS Delivery
Tracking
 Notifications & Voice Messages
 Order Review & Approval
 Delivery Acceptance
 Panic Button
 Electronic Payments
 Surveys
 Click to Call
 IoT Integration
 Geo-Fencing
 Paperless Invoices
 Order Forecasting
 Wedding Anniversary Reminder

The Actors
John
Delivery Driver
Dan
Store Manager
Amy
General Manager

The Store Manager
Who am I
My name is Dan, I am a Store Manager at HyperFresh Supermarkets.
I like new technologies that can help me with my daily tasks and I am
moderately savvy in using them.
What devices do I have
I own a regular smart phone that I also use to place daily orders,
emailing and texting, plus a fancy smart watch for alarms and to receive
all sorts of notifications. We recently installed in the store some smart
refrigerated shelves and connected them to my mobile devices to help
me ordering online the products that we need, when we need them.

Today the refrigerated
smart shelves forecasted
some needed products and
prepared the order to the
distributor for me.
I know that because
this morning I received
a notification on my
smart watch.
I then reviewed the order on my smart
phone, using:
AFS Web Order Management System.
Since tomorrow is a national holiday, I
added some extra cakes to the order,
I specified an expedite delivery and I
approved it.
Shortly after, my smart watch
beeped: I received an order
confirmation e-mail and I checked it
on my phone. The e-mail stated the
total charges and the expected
delivery time at 2 PM today.
At 1 PM I received a voice
notification on my watch saying
that the driver will be one hour
late due to traffic conditions.
I then opened the
AFS Delivery Tracking App
and I was able to see the
exact location of the driver
on the map: he was only a
few miles away!
At 2:40 PM the driver finally came and
delivered my items, including a superb
stock of chocolate cakes.
I digitally signed the delivery
document directly on his phone .
I could not find the credit card,
so I cut a check for the amount.
The driver just took a picture of it
and the payment was processed
in a few seconds! These people
are so efficient… when it comes
to get money from you!
As usual, I received the invoice straight on
my phone with all the details, the check
number and even my signature.
Not that I needed it.
In fact, I can always open the
AFS Customer Portal at any time with my
phone and find the complete history of all my
invoices. And I already know that tomorrow I
will receive another e-mail to fill in the survey
to rate the products and delivery service.
My customers will have a blast with these cakes!
The Store Manager’s Story

ePoD Quiz: The Store Manager
 Smart Keychain
 Smart Watch
 Smart Oven
 iPad
 3D Printer
 Credit Card Reader
 Alien Microchip Identifier
 Smart Phone
 Bluetooth Eyeball Scanner
 Portable Laser Cannon
 Smart Night-Vision Glasses
 eBook Reader
 G2
Tracking
 GPS Tracking
 ERP
 Order Review & Approval
 Delivery Acceptance
 Panic Button
 Surveys
 Click to Call
 IoT Integration
 Geo-Fencing
 Order Forecasting
 Wedding Anniversary Reminder
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The Store Manager’s Lesson
ePoD Devices
Smart Watch:
Notifications & Voice Messages
Smart Phone:
Order review and approval (Workflow)
Delivery acceptance (Workflow)
Delivery communications
GPS Tracking
Paperless Invoices
Payment
Surveys
IoT Integration
AFS Solutions
Order Management System
Customer Portal
• GPS Delivery Tracking
• Invoice Archive

The Delivery Driver
Who am I
My name is John, I am a Truck Driver for Blazing Food Distributors.
Technology can save me tons of time and paperwork in my daily
activities, so I am all for it as well as it is fast and simple to use.
I own a ruggedized smart phone, also resistant to refrigeration
temperatures and rain. I also have a Bluetooth Breathalyzer that I use
every day, per company policy. Finally, I also have programmable smart
gloves that are handy to perform simple tasks while driving, such us
listening to voice messages, sending automated emails to customers to
inform of delivery delays, and it even has a panic button for
emergencies on the road.

I took a picture of the check and
AFS PoD did all the rest. The
Invoice was emailed instantly,
which saved me a lot of time and
the headaches of carrying those
slow-as-molasses paper printers.
Ah, another happy customer. Let’s go home at full speed!
Your Speed Is:
My day started very early
at the warehouse.
I picked up my mobile
device and got my truck
ready for loading.
The first step was
to take the breathalyzer test
to unlock the AFS PoD app.
It takes a couple of minutes
but it is a good policy for safety.
I opened AFS PoD, as usual, to
synchronize my data and fill in
the pre-trip inspection survey.
With the old software it used to
take minutes, but now all my data
is ready in a handful of seconds.
A quick check at the load sheet
and I hit the road!
The app has my delivery
schedule and gives me turn by
turn direction to reach each store.
The day was going quite smoothly, until I got a voice
message from the back office. Apparently some store
manager placed an expedited order and I will deliver it.
The back office already send me the new order directly on
the phone, updated my delivery schedule and checked my
truck inventory to see if I have all the items needed. I could
have checked the truck inventory myself with the PoD app,
but I did not want to hurt their feelings.
Well, it looks like
somebody is going to
get lots of cakes
soon.
I was on my way to the store, when I received a warning
sound from PoD app: bad news, traffic jam right ahead.
Fortunately I can just hit a button on my smart glove and
keep driving: PoD app is going to automatically estimate the
delay and email the customer the new ETA.
When I finally get there, AFS PoD detected that I arrived at
the store location and automatically pulled the delivery
document. I docked my truck, unloaded the grocery from the
truck and delivered it to the back room. I picked up a few
good returns and also a damaged juice jar, of which I took a
picture and archived it in my PoD app.
The store manager accepted the delivery
with his digital signature.
All good, until the payment. The guy
could not find the credit card! Here goes
my day! I then sent a request to the back
office to authorize payment by check.
The request was approved a minute later
and the manager cut me a check.
The Driver’s Story

ePoD Quiz: The Driver
 Smart Scarf
 Smart Glove
 Smart Shoe
 Smart Phone
 Ruggedized Smart Phone
 Ruggedized Tablet
 Bluetooth X-Ray
 Bluetooth Urine Analyzer
 Bluetooth Breathalyzer
 Digital Printer
 Digital Assistant
 Delivery Drone
 G2
 GPS Tracking
 ERP
Tracking
 EZ-Pass
 Geo-Fencing
 Authorizations
 Truck Inspection Surveys
 Turn-by-Turn Navigation
 Digital Signature
 Panic Button
 Hands-Free Commands
 Driver Safety
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The Driver’s Lesson
ePoD Devices
Ruggedized Smart Phone:
Truck Loads and Inventory
Turn by Turn Navigation
Geo-fencing
Digital Signature
Authorizations (Workflow)
Surveys (e.g. Pre-trip inspection)
Notifications & Voice Messages
Payments
Paperless Invoices
Bluetooth Breathalyzer:
Safety
Smart Glove:
Hands-free commands
AFS Solutions
ePoD

The Distributor
Who am I
My name is Amy, I am a General Manager for Blazing Food
Distributors. I am very practical about technology and I need
mobility to make important real-time decisions for the business.
I own a regular tablet and a Bluetooth scanner.

At the end of the day all my analytics were
ready, so I logged into G2 Mobile and I was
able to verify the duration and amounts of
the daily deliveries and returns, the duration
of each route and visit, and even the speed
of each truck….
What!? John was going 95 miles per hour!?
I have to talk to John!
I quickly routed the expedited order onto John’s delivery
route in AFS ERP and it sync’ed his ePoD device. I also
sent him a quick message just to make sure he knew about
the added stop. He’s four stops away now.
That’s great service!
.
My day starts with making sure that
all our trucks are loaded and ready
to go. Thankfully, our company
adopted AFS WMS Mobile to
monitor in real time all the inbound
and outbound operations. This way
I know exactly what is going on and
where, and I can proactively
intervene in case of problems.
This morning after the trucks were out
making deliveries, I received a notification of
a new expedited order that we received into
AFS ERP directly from a top customer
through OMS Web, our customer web portal.
I took a quick look at the AFS GPS Tracking
component of PoD to see where my drivers
were and if there was any way I could
accommodate this same-day, rush order.
Earlier in the morning, at the second stop
on John’s route, a customer refused some
perfectly good cakes because they already
had enough inventory. Because the
refusal was transmitted back to the AFS
ERP system in real-time, I knew that John
had some of these cakes and he was
going to drive right past the customer
wanting them.
= 54
The driver was already on his way, when the GPS Tracking
notified me of delays due to traffic conditions.
Nothing we can do about it, but it is good that we and the
customers know it.
An hour later I was at lunch when I got
copied on a message on my tablet
coming from the driver to the credit
manager requesting authorization to
accept a check payment from a
COD/credit card only account.
A quick check of the payment history of
the store revealed no issues, so our
Credit Manager approved the payment by
check and all was good.
The Distributor’s Story

ePoD Quiz: The Distributor
 Ruggedized Tablet
 Tablet
 PlayStation 4
 Tamagotchi
 Goggle X-Ray Glasses
 Solar Calculator
 MI6 Explosive Pen
 Bluetooth Breathalyzer
 Bluetooth Scanner
 Bluetooth Cuckoo Clock
 R2-D2
 G2 Mobile
 ERP
 DSD Mobile
 GPS Tracking
 DSD Office
 Gateway
 Asset Tracking
 Check Product Availability
 Authorizations
 Inventory Monitor
 Real Time Communication
 Payment Authorization
 Soul Matching
 Business Intelligence/Analytics
 Inbound/Outbound Warehouse
Operations
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The Distributor’s Lesson
ePoD Devices
Tablet:
Inbound/Outbound Warehouse
Operations
Inventory Monitor
Real Time Communication
Payment Authorization (Workflow)
Asset Tracking
Analytics
Bluetooth Scanner:
Check product info & availability
Inventory Physical Count
AFS Solutions
ERP
Warehouse Management System – Mobile
GPS Tracking
AFS G2 Mobile

AFS ePoD
AFS eProof of Delivery is a highly configurable turn-key solution
supporting POD business requirements:
• Real-time connectivity throughout PoD operations
• Full visibility and tracking across PoD operations
• Developed for the Android platform

AFS ePoD: Key Features
• Pre and Post Truck Inspection
• Truck load confirmation
• Product / Pallet delivery scan
• Pallet locations on the truck
• Delivery / Scan quantity reconciliation
• Credit returns with reason and photos
• Geo-fencing delivery location
• Capture store photo w/ GPS coordinates
• GPS action & location tracking
• Configurable authorization workflows
• Signature capture
• Paperless invoicing & reporting
• Real time communication with ERP systems
• Payments (Check, Credit Cards, Cash)
• Catch Weight functionality
• Turn by turn navigation
• End of day route reconciliation
• Warehouse pickup request
• Real time delivery schedule changes
• Notifications and Alerts to customers and back
office
• Surveys – Route and Customer
• Health & Safety Check

Truck Info
At The Warehouse
Sign into
the device
Driver
Signature
Pre-Trip
Inspection

Still at the Warehouse
Home
Screen
Delivery
Schedule
Edit
Delivery
Schedule

At the Customer
Ticket Details
Already
Delivered!
Wrong
Ticket!
Ticket Validations

Still at the Customer
Product Lot
Numbers
Product Location
in the Truck
Ordered vs.
Delivered
Quantities
Differences

Still at the Customer
Ticket
Preview
Customer Signature
Signer
Name
Signer
Signature
Payment

End of Day Reconciliation
Incomplete
Tickets
Expenses Daily Totals Post-Trip
Inspection

Value Proposition of AFS ePoD
• Provides Electronic Delivery Confirmations
• Greatly reduces uncollectable and disputed invoices
• Delivery notifications
• Eliminates Manual Processes and Paperwork
• Reduces paperwork and administrative costs while improving timeliness
and accuracy of EOD reconciliation
• Real time data and decision workflows
• Increases Productivity, Efficiency and Asset Utilization
• From 10-30% More Stops (and Sales) per Route with Same Fleet*
• Enhances Customer Service
• Less invoice errors, lost deliveries and damaged delivery complaints
• Increased customer retention and loyalty
• Seamless integration into your existing AFS software systems
* Per Gartner

AFS ePoD Roadmap Timeline
May 2016
Catch Weight
Items
June 2016 July 2016 August 2016
Order Detail
Filter
A/R ControlsEmail AlertsPrice Changes
September 2016
Photo
Management
Sort by Zone
October 2016

AFS ePoD Roadmap Details
Feature Description
Catch Weight Items Track the weight of each individual case and allow the user to adjust the weight. If the
weight is adjusted, send an alert to the credit department to initiate a credit process.
Price Changes Enhance control over price changes to allow changes by route or management
approval.
Email Alerts Email alert to the sales department and the customer when a delivery adjustment is
made.
A/R Controls o Add Cash on Delivery Plus payment option. Customer is required to pay for current
delivery plus a fixed amount for previous balance.
o Open Item payment application and Accounts receivable statement, selective by
customer.
Photo Management o Allow user to add a note to a photo for further description.
o Allow user to manage photos – review, delete, add, retake.
Order Detail Filter Allow the user to filter order details to show only items where delivered quantity is less
than ordered.
Sort by Zone Sort order details by Temperature Zone or Pallet position on the Truck.

Credits
Dan - Store Manager Giovanni Scerra
John - Truck Driver John Paul Caba
Amy - General Manager Amy Caba
Artwork Xiaomei Ma

Thank you
Q & A
Next Session:
Super King Markets – From the Flintstones to the Jetsons

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Editor's Notes