Digital workplace insights

©2016 Avanade Inc. All Rights Reserved.
Digital
Workplace
Insights
Mirjam van Olst and Ryan Price
22 maart 2016

Click to add titleVoordat we starten…
• Webinar wordt
opgenomen. Je
ontvangt na de sessie
een e-mail met een
link naar de opname
en slides.
Opname
• Gebruik de
chatfunctie
(Questions) om je
vraag te stellen
Vragen?
• Posten of tweeten?
Gebruik hashtag
#MakeWorkDigital
Social
• Na de webinar is er
een korte survey. We
horen graag wat je
ervan vond
Feedback

Click to add titleWat maakt een werkplek ‘digitaal’?
Business Drivers
Attract, engage and retain employees
who expect to work collaboratively using
consumer-grade interfaces and tools
Support devices used by employees and make
key applications and information available
anytime, anywhere in a secure way
Enable more agile and productive ways of
teamwork and collaboration
Increase win rates, close sales faster, bring new
sales people up to competency faster and
accelerate the launch of new products/markets
Improve customer satisfaction, decrease
operation expenses, increase upsell
and reduce time to competency
Enable operational improvements, improve
service satisfaction, increase uptime and reduce
time to competency
Sales, Marketing,
Operations, Finance, R&D
Digital
Employee
Contextually intelligent
to their role, device,
location and task at hand
Desktop, phone, tablet,
wearables, sensors, robots
Email, voice, video,
IM, social, M2M
Structured/unstructured,
streaming, stored search,
access, analytics, ….
Sharing of expertise,
best practices, and methods

Click to add titleSprekers
Ryan Price
Avanade, Analytics Lead and
Digital Delivery Lead
Analytics, Big Data, Digital
Delivery
Mirjam van Olst
Avanade, Service Manager
and Account Lead
SharePoint, Collaboration,
Account Management
Mateusz Skawinski
Avanade, Analytics Solution
Architect
Analytics, Big Data

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• Introduction
• What was the business context?
• What’s the solution?
• What’s the value delivered?
• What were the lessons learned?
• What are the next steps?
• Q&A
Agenda

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Situation

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• 80% of Fortune 500 companies use SharePoint
• Over 125M users
• Companies are spending $8 on services for every $1 spent on
licenses
• Few companies are making the most efficient use of the software
• Excessive sites, excessive storage = excessive costs
• Violations in compliance (document classification)
• Missed opportunities to harvest valuable insights that can
• Improve performance
• Improve the bottom line
Putting things into perspective

Click to add titleSetting the Stage
…to Outcome
• Valuable insights in
data from Office 365
platform
• Improved decision
making
• Compliance
• Bottom line
improvement
From Issue…
• Global Enterprise
• 100K O-365
/SharePoint Users
• 100tb+ Data
• 9,000 site collections
• Millions of documents
• No insight on usage
and compliance
Full single sign-on
solution
Q4 2015 2017
• Avanade is market
leader in SharePoint
and Office365
• We propose an
iterative approach for
delivering the core
technological and
functional foundation
Improved usability
and additional
reports added
First Version of
Digital Workplace
Insights Launched
at Large Customer
• Highly experienced
and skilled
professionals from
business analysis and
adoption to deep
technical expertise
• Focused on
delivering the best
solution
• We bring extensive
experience in global
intranet deployments
and roll-out to many
countries and sites
• Our approach and
vision are endorsed
by Digital Workplace
Group
• Avanade Digital
Workplace vision
• Relentless program
management and
business value focus
• Avanade’s integrated
Digital practice
combining Web,
Analytics & Mobile
Key Milestones
What we bring to guide you from issue to outcome
Q1 2016
Predictive analytics

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Collaboration—Measuring Success

Click to add titleDefining Success

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Click to add titleSharePoint Workloads
Collaboration SearchDocument & Records
Management
Content Management
(Intranet)
Business IntelligenceSocial

Click to add titleReporting in SharePoint

Click to add titleQuery Trends

Click to add titleTop Queries

Click to add titleWhat to measure to measure success?
Workload Definition of Success What to Measure
Collaboration
People are using SharePoint to work together.
They collaborate on documents and share
information. Projects and teams use the
environment to stay connected
• Number of active site collections
• Number of calendars
• Number of comments and responses
to blogs and discussions
Document and Records
Management
All documents are stored in SharePoint in a
compliant way. The right users have access to
information that is kept for the right amount
of time and properly disposed of after that
• Number of documents
• Number of records
• Specific metadata used to tag
documents
and/or records
Search
Users are able to find the information that
they are looking for quickly and successfully
• Number of queries
• Most used queries
• Queries that don’t return any results

Click to add titleGathering SharePoint Data
On-Premises Office 365

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Avanade’s Digital Workplace Insights
DEMO

Click to add titleDemo

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What’s the value delivered?

Click to add titleData Interpretation

Click to add titleTrends

Click to add titleRedefining Success

Click to add titleCompliance

Click to add titleContinuous Improvement
Gather Information Interpret Reports
Manage and Adjust

Click to add titleImproving the Bottom Line

Click to add titleFrom Data to Decisions and Actions

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What were the lessons learned?

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• Close alignment with business users required
• Tooling alone isn’t enough - implementation of business processes
is key
• Visualization and flexibility is important
• Business is often not aware of what is possible and has a hard time
providing specifications
Lessons learned

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What are the next steps?

Click to add titleAvanade’s Digital Workplace Insights
• Allows you to analyze and manage SharePoint and the
content stored on the SharePoint platform
• Focused on:
• Platform hygiene
• Compliance
• Platform supportability

Click to add titleOffice 365 Insights
Office 365 insights: the next step in analyzing people, networking, interaction,
relationships, etc

Click to add titleThe next step for Avanade’s Digital Workplace Insights

Click to add titleNext Steps for you
Follow Up conversation Data DiscoveryDigital Workplace
Insights workshop
PoC Contact

Vragen?

Digital workplace insights

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