The document presents SalesMantra, a sales force automation system that helps sales teams organize, manage, and track sales calls. It analyzes common sales processes and challenges faced by top management, sales management, sales executives, and customer support. SalesMantra provides a centralized repository for sales documents, standardized formats, automated reports and alerts, and real-time access to sales data from any location. It aims to increase sales revenues and reduce sales cycles by improving collaboration, monitoring opportunities, and supporting timely decisions. Minimal training and no hardware is required, and it offers a cost-effective solution for teams of any size.
Leverage the call center in your omni-channel strategy with IBM Call Center for Commerce.
Below are some benefits of IBM Call Center for Commerce:
• Helps ensure high quality customer service by better enabling your customer service representatives to see exactly what the customer sees
• Increases customer satisfaction by providing consistent service across virtually all channels
• Dramatically decreases average call handling time through increased productivity
• Reduced IT costs to deploy, manage, and grow call center operations
Leverage the call center in your omni-channel strategy with IBM Call Center for Commerce.
Below are some benefits of IBM Call Center for Commerce:
• Helps ensure high quality customer service by better enabling your customer service representatives to see exactly what the customer sees
• Increases customer satisfaction by providing consistent service across virtually all channels
• Dramatically decreases average call handling time through increased productivity
• Reduced IT costs to deploy, manage, and grow call center operations
Recibo offers an Omni-channel Sales & Distribution solution for Brands, Distributors & Wholesalers.
By combining SFA software with B2B Trading, Mobile CRM functionality, Order taking, Retail execution, Invoicing and more, it provides the foundation you need for seamless execution across all internal departments and distribution channels.
This PPT provides Workforce Management courses on Call Center forecasting and scheduling techniques, attendance and adherence, and Skill-Based Routing. To know more about Call Center Management Consulting visit: http://www.skylinecollege.com/consultancy
Empower Retail combines the best capabilities of CRM, loyalty management and analytics into one powerful solution to maximize your ability to manage customer loyalty and drive revenue. Leveraging over 15 years of loyalty management expertise across consumer industries, HCL AXON has built this CRM solution to help you take your loyalty management to the next level. EmpoweRetail, based on Microsoft Dynamics CRM, is the culmination of over two years’ development based on inputs from clients. EmpoweRetail’s powerful analytics engine allows you to develop offers, track responses, and measure results in unique ways and deliver a superior shopping experience for your customers.
After implementing FinancialForce ERP applications built on the Salesforce platform, Venture Technologies now has one platform that allows the FM and CRM systems to be fully linked at every stage of the procurement process keeping teams aligned and quoting the same information
Mobile CRM: a New Perspective Mobile sales teams are usually composed of a firm’s most valuable salespeople: the ones who close the most deals and are the most direct generators of new revenue.
Today, Loyalty Programs are a norm in Retail business and also in non-consumer industries like trading, manufacturing and non-profit organizations. The need to be closer to the customers, understand their buying pattern and offering customers a value for their money has prompted these diverse industry segments to seriously think and deploy customer retention strategies.
iVend Loyalty, an application which is designed to significantly improve customer retention by bring them continuously back and at the same time aims to improve the customer satisfaction level. iVend Loyalty is currently integrated with iVend Retail and has capabilities to integrate with any Business Management or Retail application using the universal and platform neutral web services based APIs.
CCMG After Forever Conference Day 1, Solutions Stream 12:00 - Top 10 ways to maximize productivity with Multi Channel Communications. Intuate Group - Noble Systems
A highly comprehensive yet fast-to-deploy CRM solution, Impel CRM goes far beyond any other Software-as-a-Service (SaaS)offering. Bring clarity to your sales and accelerate processes, build long-term customer relationships, boost call center efficiency and derive business intelligence.
With Impel CRM you can do all this and more –leveraging an easy-to-use and highly tailorable solution offered at a predictable per user, per month price.
Ebizframe Core The Affordable ERP SoftwareNadeem Jafar
In all aspects of business... responding to your existing customers or approaching new customers, the manner in which your organization accepts, processes and executes orders, speed is the key.
Sales Mantra is all in one CRM Software Solution for managing accounting, marketing, sales, support, purchase, and reporting. Sales Mantra understand Indian business better, so Sales Mantra is leading crm for India.
Recibo offers an Omni-channel Sales & Distribution solution for Brands, Distributors & Wholesalers.
By combining SFA software with B2B Trading, Mobile CRM functionality, Order taking, Retail execution, Invoicing and more, it provides the foundation you need for seamless execution across all internal departments and distribution channels.
This PPT provides Workforce Management courses on Call Center forecasting and scheduling techniques, attendance and adherence, and Skill-Based Routing. To know more about Call Center Management Consulting visit: http://www.skylinecollege.com/consultancy
Empower Retail combines the best capabilities of CRM, loyalty management and analytics into one powerful solution to maximize your ability to manage customer loyalty and drive revenue. Leveraging over 15 years of loyalty management expertise across consumer industries, HCL AXON has built this CRM solution to help you take your loyalty management to the next level. EmpoweRetail, based on Microsoft Dynamics CRM, is the culmination of over two years’ development based on inputs from clients. EmpoweRetail’s powerful analytics engine allows you to develop offers, track responses, and measure results in unique ways and deliver a superior shopping experience for your customers.
After implementing FinancialForce ERP applications built on the Salesforce platform, Venture Technologies now has one platform that allows the FM and CRM systems to be fully linked at every stage of the procurement process keeping teams aligned and quoting the same information
Mobile CRM: a New Perspective Mobile sales teams are usually composed of a firm’s most valuable salespeople: the ones who close the most deals and are the most direct generators of new revenue.
Today, Loyalty Programs are a norm in Retail business and also in non-consumer industries like trading, manufacturing and non-profit organizations. The need to be closer to the customers, understand their buying pattern and offering customers a value for their money has prompted these diverse industry segments to seriously think and deploy customer retention strategies.
iVend Loyalty, an application which is designed to significantly improve customer retention by bring them continuously back and at the same time aims to improve the customer satisfaction level. iVend Loyalty is currently integrated with iVend Retail and has capabilities to integrate with any Business Management or Retail application using the universal and platform neutral web services based APIs.
CCMG After Forever Conference Day 1, Solutions Stream 12:00 - Top 10 ways to maximize productivity with Multi Channel Communications. Intuate Group - Noble Systems
A highly comprehensive yet fast-to-deploy CRM solution, Impel CRM goes far beyond any other Software-as-a-Service (SaaS)offering. Bring clarity to your sales and accelerate processes, build long-term customer relationships, boost call center efficiency and derive business intelligence.
With Impel CRM you can do all this and more –leveraging an easy-to-use and highly tailorable solution offered at a predictable per user, per month price.
Ebizframe Core The Affordable ERP SoftwareNadeem Jafar
In all aspects of business... responding to your existing customers or approaching new customers, the manner in which your organization accepts, processes and executes orders, speed is the key.
Sales Mantra is all in one CRM Software Solution for managing accounting, marketing, sales, support, purchase, and reporting. Sales Mantra understand Indian business better, so Sales Mantra is leading crm for India.
This ppt contains information about Salesforce Starter Packages. It includes five packages and their description along with advantages. Target audience as per the packages are also mentioned in it.
Improve the efficiency of your CRM and Marketing Automation. Improve on facts like these:
63% of CRM systems ‘fail to deliver on their original objectives’
Only 31% of CRM users achieve an adoption rate greater than 90%
Reps spend on average only 41% of their time actively selling
ERP in logistics and supply chain management
Value chain analysis , understanding, ERP system in logistics, software as a service, supply chain solutions through erp
FitnessForce-A Complete Business Solution for Health and Fitness ClubsCalvin Rodrigues
FitnessForce is a proven club management solution that offers-
Prospect Management.
Marketing Management.
Employee Management.
Billing and Invoicing.
Membership Management.
Contract Management.
Inventory Management.
Check-In Management.
Payment Processing.
Point of Sale (POS).
In other words, everything a club manager or owner may need to manage or operate his business.
Gain insight into how to manage a feature rollout process
Understand methods for evaluating seasonal releases
Learn about tools to help manage feature evaluation
Inspiration to improve your own seasonal release process
Laurynas Binderis. Shopify ne tik smulkiam/vidutiniam versluiAll Digital Group
Pranesimas apzvelgs kaip Shopify komecijos sprendimai padeda augti ne tik smulkiam verslui, bet ir stambioms bendrovems. Shopify sprendimai yra pajegus pagelbeti verslui bet kokioje jo raidos stadijoje, nuo startuolio iki brandzios daugiamilijonine kompanijos. Vakaruose daug bendroviu nesugeba prisitaikyti prie mazejancio fizines prekybos erdviu vaidmens ir besikeicianciu vartotoju elgesio. Angliskai sis reiskinys yra vadinamas "Retail Apocalypse". Shopify komercijos sprendimai kartu su jos ekosistema suteikia galimybe prekiautojams greitai reaguoti i rinkos pasikeitimus (lankstumas), plestis tarptautiniu mastu, bei buti ten, kur yra ju pirkejai. Nepailstantis siekis sukurti geriausia komecijos platforma pasaulyje pritrauke beveik 2 milijonus prekiautoju pasirinkti Shopify.
How Small Businesses can grow faster using Cloud Communications and TelephonyKnowlarity
SMEs and SMBs are often hailed as the backbone of emerging market economies. Traditionally they have relied on outdated technology and systems which have limited their productivity and prevented them from realising their true potential. However, an increasing number of SMEs are beginning to adopt technology that can help them jump to the next level of evolution.
Cloud telephony is one such technology that the SME and SMB space is embracing with a certain degree of alacrity as business owners begin to understand how it can help them enhance customer retention, loyalty and decrease operational costs. Enlisted below are six of the most business benefits of cloud telephony for SMEs and SMBs.
Sales & Marketing departments that work together guarantee higher acquisition, better nurturing, and more effective sales. Join Christopher Ryan for this insightful webinar, presenting the wide funnel lead nurturing model. Don't miss out on this opportunity to get your teams working together and your revenue performance optimized.
CRM in eresource NFRA (http://nfra.eresourceerp.com/) provides better customer service, cross-sell and up-sell more effectively, close deals, retain current customers and better understand who your customer are. Organizations frequently look for ways to personalize online experiences with tools that are provided with the CRM module. The CRM module enables interactions with customers. The module organizes, automates and synchronizes sales, marketing, customer service, and technical support.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
4. Common Sales Stages
Milestones
Responsible
Time
Lead
Sales Ex.
0 Days
Requirements/ Need Identified
Sales Ex.
7-15 Days
Solution Proposed
Sales Ex.
15-30 Days
Negotiation
Sales Ex.
30 – 40 Days
Order Confirmed
Sales Ex.
40 – 50 Days
Order Lost
-
-
FSL Software Technologies Ltd.
5. Teams Involved
• Top Management
• Sales Management
• Sales Executives
• Customer Support & Order Fulfilment
FSL Software Technologies Ltd.
6. Top Management
Challenges
Requirements
• Long sales cycles
• To know status of the sales call at
any given time
• Low conversion ratio
• Improve conversion ratio
• Scarcity of skills in sales team
• Better utilize available skills
• Un-predictable demand leading to
high inventory cost
•Forecast demand centrally, based
on direct sales pipeline
FSL Software Technologies Ltd.
7. Sales Management
Challenges
Requirements
• Large number of prospects and
high cost of sales
• Improve collaboration with in
team to increase reach and reduce
cost of sales
• Track movement of opportunities
through pipeline to identify
bottlenecks
•Track each and every sales
opportunity including the status of
each call
•No time or less time to be spent by
the sales team in preperation of
regular review papers/ writing daily
sales report/ finding out contact
details/product details etc
• Low revenue per customer
•Loose sales opportunities if Sales
Rep quits his job
•High non-selling time
FSL Software Technologies Ltd.
8. Sales Executive
Challenges
Requirements
• Delayed sales support
• Provide on-time sales support in
field
• Time spent in gathering account
information.
• Latest status for each prospect
on demand
• Followup/ appointments missed
• On time reminders / alerts
FSL Software Technologies Ltd.
9. Customer Support & Order Fulfilment
Challenges
Requirements
• Incomplete, inconsistent or unviable order specifications
• Monitor sales offers for technical
and commercial viability
• High discounting
• Take away responsibility of
creating and configuring offers
• On demand outstanding and credit
• Inappropriate fulfillment and
credit terms and delayed collections viability information of customer &
tracking system for each order
FSL Software Technologies Ltd.
10. Solution
The most powerful sales force automation system
to organize, manage and improve sales call tracking –
helps you SELL more, collect more,
increased customer satisfaction
FSL Software Technologies Ltd.
11. Benefits
Puts your sales process in place day 1
Provides work schedule- appointments/my diary
Central repository of sales documents
Standard formats throughout sales process
No more report writing for sales reps- system generated reports
No more reports to send- all available on a central database
Alerts to prompt pro-active action
Most powerful online MIS-Anytime, Anyplace, Anywhere
FSL Software Technologies Ltd.
12. Business Benefits
Some of the business values/benefits foreseen with the
deployment of
are
Increase sales revenues
Reduced cycle time to sell
Improve customer response / relationship
Work anytime from anywhere
Faster communication with team
Make strategic business decisions based on MIS
FSL Software Technologies Ltd.
13. Pre-requisites
There are no pre-requisites to
implementation.
All you need is an Internet access and a browser
No matter how big or small your sales team,
you just pay an annual license fee based on the number of users.
FSL Software Technologies Ltd.
14. Hardware
With
, you have no
hardware and software to buy and/or maintain.
The application is maintained and supported by
FSL Software Technologies Ltd.
FSL Software Technologies Ltd.
15. Training
is the simplest, user friendly and yet the most
powerful system in the market place today.
Minimal user training is required to get going with the application.
Its as simple as browsing a website.
FSL Software Technologies Ltd.
16. Cost
SOFTWARE PAYS FOR ITSELF
With a Customer friendly pricing,
is by far the most cost-effective solution in the
marketplace today !!!
FSL Software Technologies Ltd.
17. Implementation Challenges
Lack of user adoption
− Sales executives are not amenable to reporting sales data
− Most implementations fail due to lack of adoption
− Users tend to view these systems as an obstacle to work
Management Support is required to ensure these minor obstacles
are overcome and small change in process is implemented to reap
much much higher benefits for all times to come.
We are ready when you are…
FSL Software Technologies Ltd.
18. Automate your sales force today !
Call: 91 - 120- 425-0222, 91 - 120- 425-0810
Or e-mail us at sales@fsltechnologies.com
B-22, Sector IV, Noida, GautamBudh Nagar – 201 301
Ph: 91-120- 4250 222, 4250 810 Fax: 91-120-4250 818
http://FSLTechnologies.com
http://www.SalesMantraOnline.com
FSL Software Technologies Ltd.