Impel Value Proposition       •     Uncomplicated pay-as-you-go model       •     Start using it now!       •     Scale to...
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Impel Value Proposition

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A brief overview of Impel CRM's Value Proposition and Offerings.

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Impel Value Proposition

  1. 1. Impel Value Proposition • Uncomplicated pay-as-you-go model • Start using it now! • Scale to 1000s of users seamlessly • Configure in minutes, Customize in hours • Integrate with any systems • Built and supported in India Industry Segments Functions • Call Centers • Activity Planning, Unplanned Calls • Consumer Services • Bill-of-Material (Basic) • Education and Education Service Providers • Billing / Invoicing • Healthcare services and manufacturing • Bundling / Offer management • Hospitality and Entertainment • Life Sciences • Call Center operations (via Asterisk) o Inbound & Outbound calls, Predictive Dialing • Manufacturing • Professional Services (IT, Legal, Repair, etc.) • Collection Management • Retail • Coupons (SMS, email, print) • Training • Email Client with Folder support Value Proposition • Expense Management • Field Reporting - sales/inventory - via SMS Rs 0 to 5 Cr business • Breadth of functionality • Inventory Management • JustDial integration, email, etc. o Inbound, Outbound, Transfers, Barcodes • Price-point • Knowledge Base, FAQs • Lead Management Rs 5 to 50 Cr business o JustDial, SMS, Upload, Web) • Bi-directional SMS • Loyalty Management • Configurability • Marketing Campaign Management • Workflow • Mass Email and Mass SMS campaigns Rs 50 to 500 Cr business • Most CRM functions available via SMS • Depth of functionality • Opportunity Management • Alerts and Workflows • Order Management • Customization • Payment plans • Integration - SAP, etc. • Point-of-Sale (Basic) Overall • Product Catalog • India-focused features and functions • Quota/Target Management • Phone / online / email support • Quotation Management Features • Quote-to-Cash process • Sales Automation • Bi-directional SMS o Accounts, Contacts, Opportunities, • Configurable columns, pages and objects Activities • Geo-coded PIN Codes, tracked STD Codes • Service Request management • Google Maps integration • Territory Management • High data security • Integration via Web Services • Test Center • Mega-tenancy • Ticket Management (Web, email, SMS) • Mobile / Touch-phone app • Warranty / AMC Management • Multi-lingual product • Outlook Sync • Type-based data structures • Workflow – alerts, roll-ups, updates www.impelcrm.inImpel Team Q3 2011 Page 1

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