1001tech IPvox provides IP telephony and contact center software solutions for small and medium-sized businesses. Their flagship product, EzyTouch, is an all-in-one call center platform that offers features such auto attendant, skills-based routing, voice logging, reporting, and integration with CRM software. Their solutions aim to improve customer service and reduce costs through increased efficiency of customer management operations.

1. 1001tech IPvox
Discover the true value of communicating
with your customers.
IP Telephony Software-Based :
Customer Management &
Call / Contact Centre Solutions
www.ip-vox.com 1001tech IPvox

2. Why Us?
Small Business
Pricing for big
business,
enterprise-class
solutions — rental
options / pay-as-you-go
/ zero capital expenditure
/ low total cost of
ownership
Speed of
implementation
Flexibility /
Scalability to mix &
match hardware /
upgrade according to
needs
Efficiency increase of
customer management
operations
We Understand
Cost overhead Your Communications Needs
reductions
At 1001tech IPvox, we believe that the art and science of
communications is at the core of all that we are as both
individuals and complex organisations.
Customer
satisfaction
Our range of solutions is aimed simply at enabling you to build
increase
effective relationships; forging those special and robust
connections that make your business a success.
Profit through proactive Maximising value for our clients has always been our philosophy,
customer contact and so you can be sure that the sophistication we provide does not
retention come at a heavy price and delivers full flexibility for your specific
requirements.
Talk to us.

3. What We Can Do For You
All-In-One Call /
Contact Centre Solution
1001tech IPvox’s EzyTouch is the flagship IP-based all-in-one software
solution for all your call / contact centre needs. Face the challenges of
customer interaction with utmost confidence as we deliver unbeatable
value and quality at truly affordable prices.
The cost of talking to your customers
is much lower than you think.
Key Functionalities
Auto Attendant Skills-Based Routing
Answers calls 24/7 with personalised greetings and Match your agents’ skill-sets to your callers’ needs
routes calls to the right people. via an algorithm-based call distribution.
• Reduce the receptionist overhead of repetitive • Get the right calls to the most qualified agents
call-answering. available every time.
• Enhance your company image by ensuring calls • Distribute calls efficiently to your agents,
are answered in a consistent manner. maximising labour efficiency and minimising
operating costs.
Voice Logger Reporting
Improve your agents’ performance and customer Get access to comprehensive, real-time statistical
service by recording and logging all calls that come reports relating to agents, skills, productivity and
through your contact centre. Voice Logger detailed contact activity for management analysis.
reports let you know the date, time, duration, Caller
ID (ANI) and number dialed (DNIS).

4. Interactive Voice Response (IVR) EzyTouch Outbound Campaign
Call Routing Manager
Automated self-service makes it easy for your If your business makes outbound calls for any
customers by using automated voice menus that functions such as telemarketing, collections or bill
gather call routing information and deliver payment notification, our Outbound Campaign
pre-recorded announcements. Manager will optimise that process for you.
• Improve customer satisfaction and increase • Maximise financial returns from proactive
revenue with efficient call handling that lets your marketing campaigns.
customers reach you all the time. We make it • Build goal-oriented outbound campaigns
simple for customers to make enquiries, place targeting distinct customer groups.
orders or schedule service 24/7. • Leverage on real-time data to increase the hit
ratio of marketing campaigns.
Agent Supervisor
Desktop Desktop
Our The Supervisor
proprietary Desktop enables
Agent supervisors to turn
Desktop is a their contact centre
user-friendly into a well-oiled
GUI that ensures your agents have all the right tools machine with all the intelligence they need to react
and information to make the right decisions during instantaneously.
all situations.
• Monitor complete activity within the contact
• Call management and telephone control via a centre: queue status, service levels,
graphical user interface. abandonment rates and traffic volumes.
• Real time visibility of queuing and agent activity. • Monitor the status of every local and remote
• Informative screen pops - as calls are delivered. agent in real-time over the LAN or WAN.
• Information delivery to as many PCs on the • Adjust agent skills on the fly (supervisors can
network as desired. change skills-based routing for agent whenever
necessary).

5. IP PBX
Our IP PBX solution is a cost-effective, robust and
fully expandable business telephone system that’s
designed to deliver voice and video over a data
network.
• Eliminate long-distance toll-charges and
reducing wiring costs.
• Use any combination of hardware that meets
your needs and budget.
• All the features of standard PBX (call transfer,
waiting, forwarding etc.) with advanced features to enable call centre style handling and
distribution.
Customer Management
Leverage on the power of CRM applications through the ability to fully integrate with our
EzyTouch contact centre solution. Enjoy the best of both worlds as we enable you to reach your
customers armed with the best knowledge possible.
• Fully supported EzyTouch integration with any CRM application of your choice.
• Improved analytics and real-time access to customer data from your CRM.

6. Corporate Profile
1001tech IPvox Sdn Bhd is a member of 1001tech Group and is Multimedia Super Corridor
(MSC)-status.
We specialise in IP telephony software-based customer management and call / contact
centre solutions. Our prime focus is in the delivery of high quality solutions at competitive
prices for organisations across the region.
Incorporated in 2000, the company has grown to be a leader in providing solutions for both
small and medium-sized enterprises (SMEs), as well as large companies through its
EzyTouch product lines.
We have also been under awarded Malaysian Development Corporation’s (MDeC) MSC
Malaysia R&D Grant Scheme (MGS).
To date, we have successfully built a network of channel partners in 13 countries across Asia,
the Middle East and Europe.
Visit us at www.ip-vox.comV
1001tech IPvox
1001tech IPvox Sdn Bhd (537018-X) (formerly IPVox Sdn Bhd)
Lot 7.16, Level 7, 1 Tech Park,
7 Tanjung Bandar Utama, Bandar Utama, Petaling Jaya 47800,
Selangor, Malaysia
p: +603 7722 1001 f: +603 7722 3001
sales@1001tech.com.my
www.ip-vox.com
Subsidiary of:
1001tech Group
Talk to us.
We understand your ICT needs.