1.IMPACT OF PUBLIC SERVICE DELIVERY 2.SERVICE DELIVERY 3.PUBLIC SERVICE DELIVERY 4.PRIVATE SERVICE DELIVERY 5.WHY WE NEED PUBLIC SERVICE DELIVERY 6.SOME OF KEY PUBLIC SERVICE 7.DIGITAL SERVICE 'E' 8.POSITIVE IMPACT 9.NEGATIVE IMPACT/ CHALLENGES THAT IMPEDE THESE REFORMS INCLUDE 10.AFFECTING GOVERNMENT REFORMS RTI 11.CITIZENS CHARTER 12.E-GOVERNANCE 13.THANK YOU

1. IMPACT OF
PUBLIC SERVICE
DELIVERY
BY
KARUNAMBIKA N
16301013

2. Service Delivery
■ Service Delivery is having two kinds of service delivery.
There given below:
₭.PUBLIC SERVICE DELIVERY
₭PRIVATE SERVICE DELIVERY

3. PUBLIC SERVICE
DELIVERY
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o
o
Public service is a service which is provided by the
government to people living within its jurisdiction, either
directly (through the public sector)
Or by financing provision of service.
A service is helping others with a specific need or want.

4. PRIVATE SERVICE
DELIVERY
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It focuses on business-oriented.
It is a for-profit mind service.
It only fulfills the needs of an individual or a group
without jurisdiction.

5. Why we need public
service delivery?
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For the purpose to make a wealth-environment.
Partially people live below the poverty line.
It is playing the role of public system management.
Mostly in Indians live in rural areas.
55% of people mostly open defecate for want of toilets.
Improve the quality of service providing.
To reduce the corruption.
Increase the GDP.
Reduce the poverty and increase the standard of living.
To make a free money accessibility through technology.

6. Some of key public service
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Health care, Education, Social Services for the poor, and
marginalized.
Infrastructure – Roads, Railways, Airports,
Telecommunications, Electricity, Water.
Environment Protection, Waste Management, Sanitation
(includes Toilets).
Law enforcement, Fire service, Public transportation,
Postal Services
Security Helpline no.,
Digital service, Education free,
PDS, Cattle distribution.

7. Digital service “e”
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Digital government is the path to deliver future public
services—driving higher levels of citizen engagement and
satisfaction.
Digital government is the path to deliver future public
services—driving higher levels of citizen engagement and
satisfaction.
Government of India has launched the “
Digital India
Program ” with a Vision to transform India into a digitally
empowered society and knowledge economy.
Collecting certificates.

8. Positive Impact
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Understand that the ‘customer is king’ in the public sector too.
Make it easy access.
Reach the unreached places.
Increased the technology.
Increased the education standard [like online mode, e-books,
smart classes, animation]
Increased the literacy rate [ through the distance education
from apps and getting scholarship].
Empowering the women [through the government works and
polices].
Security [legal complaints registered through online].
Transparent and accountable will updated.

9. Negative Impact /Challenges that
impede these reforms include
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Corruption (Due to corruption, allocated resources are often
siphoned off before it reaches the intended beneficiaries).
Lack of awareness among citizens about their rights.
Lack of accessor.
Online fraud and forgery.
Digital Divide i.e. unequal access to communications
technologies hinder uniform public service delivery.
Digital Divide i.e. unequal access to communications
technologies hinder uniform public service delivery.
Red tape that necessitates excessive paperwork and tedious
procedures before official action further weakens the reform
initiatives.

10. AFFECTING
GOVERNMENT REFORMS
Right to information act - 2005,
RTI, 2005 marked a significant shift in India democracy.
Besides providing legal access to the information to
citizens it also improved the responsiveness of the
government to community needs. It promotes openness,
transparency and accountability in administration by
making the government more open to public scrutiny.
But some of people have lack of accessor, and lack of
awareness. This service for the delivering good
governance to public.

11. CITIZEN’S CHARTER (CC)
Citizen’s Charter is a document which represents a
systematic effort to focus on the commitment of the
Organization towards its citizens in respects of standard
of services, information, choice and consultation, non-
discrimination and accessibility, grievance redress,
courtesy and value for money.

12. E-GOVERNANCE
To make all government services accessible to the
common man in his locality, through common service
delivery outlets and ensure efficiency, transparency and
reliability of such services at affordable costs, the
National e-Governance Plan (NeGP) has been initiated
by the Government of India.
But in rural area people are not access the e-governance
so that corruption does not reduce to increase only red
tapism concept.

13. THANK YOU