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Public Service Capacity Building: From Capacity to Excellence

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Tri Widodo W. UTOMO
Tri Widodo W. UTOMO

Presented at Workshop on “Capacity Building for Improving Performance of Public Service” Banjarbaru, June 22, 2010

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Public Service Capacity Building: From Capacity to Excellence Presented at Workshop on “ Capacity Building for Improving Performance of Public Service” Banjarbaru, June 22, 2010 Tri Widodo W Utomo
What is Capacity Building? ,[object Object],[object Object],[object Object]
What is Capacity Elements? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],What is Capacity Elements?
What is Capacity Level? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Capacity Building and Service Excellence …
Model of Service Excellent ,[object Object],[object Object],[object Object],[object Object]
European Excellence Model Key Performance Results Partnerships & Resources Policy & Strategy People Leadership Processes People Results Customer Results Society Results INNOVATION AND LEARNING ENABLERS RESULTS
Baldrige Quality Award Measurement, Analysis and Knowledge Management Focus on Patients, Other Customers & Markets Leadership Strategic Planning Process Management Organizational Performance Results Staff Focus
Thank You! Semoga Bermanfaat ...

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Public Service Capacity Building: From Capacity to Excellence

  • 1. Public Service Capacity Building: From Capacity to Excellence Presented at Workshop on “ Capacity Building for Improving Performance of Public Service” Banjarbaru, June 22, 2010 Tri Widodo W Utomo
  • 2.
  • 3.
  • 4.
  • 5.
  • 6. Capacity Building and Service Excellence …
  • 7.
  • 8. European Excellence Model Key Performance Results Partnerships & Resources Policy & Strategy People Leadership Processes People Results Customer Results Society Results INNOVATION AND LEARNING ENABLERS RESULTS
  • 9. Baldrige Quality Award Measurement, Analysis and Knowledge Management Focus on Patients, Other Customers & Markets Leadership Strategic Planning Process Management Organizational Performance Results Staff Focus
  • 10. Thank You! Semoga Bermanfaat ...