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Isn't It All Just Improv Anyway? Building Successful Relationships in the Workplace and Community
The document outlines a workshop on using improvisational techniques to enhance communication and relationships in the workplace and community. Key objectives include fostering a 'yes, and' attitude, building trust, and improving problem-resolution skills. Various activities are suggested to engage participants in developing these skills through laughter and acceptance.
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Isn't It All Just Improv Anyway? Building Successful Relationships in the Workplace and Community
- 2. Isn’t It AllJust Improv, Anyway? Building Successful Relationships in the Workplace and Community Susan Strunk & Anthony Auston, Palatine Public Library District, IL Richard Oberbruner, Chicago Improviser
- 3. Objective #1 Recognize & utilize the elements of improv to enhance daily interactions
- 4. Objective #2 Make the shift from “Right or Wrong Thinking” to seeing your options as “Better Choices & Best Choices”
- 5. Objective #3 Move toward a “Yes, and” attitude, Allow for free flow of communication
- 6. Objective #4 Explore resolutionof everyday customer service scenarios
- 7. Objective #5 Discover thevalue of laughter when facing uncertainty
- 8. The 5 Elementsof Improv • Trust • Communication • Acceptance • Building • Spontaneity
- 9. Hand Clap Exercise •Key Improv Element: Trust • Clap once simultaneously with the person standing next to you. Then, that person turns and claps once simultaneously with the person standing next to them until a hand clap is passed to all participants.
- 10. Build Trust withEye Contact http://www.warrenphotographic.co.uk/20749-black-kitten-and-yellow-labrador-retriever-pup
- 11. Word Association Activity •Key Improv Element: Communication • Facilitator prompts individual or group to say first word that pops into their head(s) based on the word facilitator spontaneously says.
- 12. Dr. Know-It-All • KeyImprov Elements: Communication & Building • Four people stand side-by-side and answer a question or explain a process one word at a time building a complete thought. The last person adds punctuation.
- 13. One Word Sentences •Key Improv Element: Communication • Participants build dialogue by exchanging only one chosen word at a time
- 14. Say What YouMean, Mean What You Say
- 15. “Yes, and…” Thinking •Brings positive energy to the workplace. • Affirms and expands possibilities. • Endorses acceptance of what has been said. • Moves conversation forward constructively. • Helps create partnerships within the workplace and within the community.
- 16. “Yes, and…” Thinking •Key Improv Element: Acceptance • Yes, And - Two character scene where each completely agree or positively reinforce what the other is saying. • No, But - Two character scene where each completely disagree or negatively reinforce what the other is saying.
- 17. Solving a problem Training a new employee Working with a community partner Brainstorming ideas Applying “Yes, and…” Thinking ? Coaching for improved performance Resolving complaints Introducing a service
- 18. Conducted Emotion • KeyImprov Element: Building • Four demonstrative participants stand side- by-side, each given a specific emotion with which to express themselves verbally about a given topic when pointed-to by the facilitator.
- 19. Building to Acceptance http://en.wikipedia.org/wiki/Bloom's_Taxonomy
- 20. Museum Statues • KeyImprov Element: Building • Three participants connect physically and hold their positions for audience to interpret the meaning behind their poses.
- 21. Entrances & Exits •Key Improv Element: Spontaneity • Two character scene where conflict develops: one character leaves and another enters to interact with the remaining character. That character leaves when conflict develops only to be replaced by yet another character, etc.
- 22. Coping Strategies • Pause/Stop • Suspend Judgment • Breathe • Realistic Expectations • Restate Scenario • Look for Root Cause • Repeat the Question • Find the Positive • Ask for Clarification • Play Along • Use “I” Statements • Change the Setting
- 23.
- 24. Finding a FreshPerspective http://www.flickr.com/photos/seeminglee/4556156477/
- 25. True in Improv,True in the Workplace: “I made the best choice I could, next time I’ll make a better choice” http://www.flickr.com/photos/prettyfnmess/2725674288/
- 26. Marketing Madness! • KeyImprov Element: Building • Facilitator asks the entire crowd a series of questions, one at a time. Choosing one answer shouted out per question, the answer is repeated to the crowd which, in turn, shouts: “Yes, I love it! It's great!” and applauds enthusiastically.
- 27. Thank you! Presentation available online at: http://www.slideshare.net/palatinelibrary Susan Strunk: sstrunk@palatinelibrary.org Anthony Auston: aauston@palatinelibrary.org Richard Oberbruner: oberbruner@hotmail.com Enjoy the conference! Presented Thursday, March 15, 2012 Public Library Association Conference Philadelphia, Pennsylvania
- 28. R.O.I. Richard Oberbruner Improv Spontaneous team building Stress Relief Via Laughter Improve Communication Via Laughter Laugh Via Laughter … What the heck oberbruner@hotmail.com (630) 664-6616 Rates that fit your budget. Seriously!