Neal Lathia is finishing his PhD at UCL in London and has interned at Telefonica I+D in Barcelona. His research interests include collaborative filtering, statistics, and user modeling. Some of the questions his research aims to address are what data shows and how people make decisions. His work also involves concepts like similarity, trust, reputation, and modeling users as experts, neighbors, or enthusiasts. One study aimed to classify users to different information sources to optimize recommendations. While preliminary attempts at classification were unsuccessful, lessons learned are that recommender systems need to model how people make decisions and that accuracy is possible without parameter tuning by moving from single recommendations to classifying users.