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This document analyzes India Infoline Financial's gold loan products and services in India. It aims to understand client satisfaction, perceptions of financial products, and awareness of gold loans. India Infoline is a subsidiary of India Infoline Limited that provides products like gold loans, healthcare loans, property loans, and mortgages. The document describes India Infoline's management, values, vision, SWOT analysis, gold loan process, schemes and interest rates. It also presents research methodology and data analysis from a survey on clients' occupation, awareness and usage of gold loans, satisfaction levels and perceptions of interest rates. The conclusion recommends better advertising and services to increase awareness of gold loan services.
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- 2. Market Scoping andanalysis of Financial Investment & Loan Products related to Gold in India Infoline financial limited.
- 3. OBJECTIVE OF THESTUDY To understand the satisfaction level of clients with India Infoline regarding service provided by staff. To know the individual perceptions about the financial investment and loan products. To study and analyze the awareness level of general people in financial investment and gold loan concept. To know the Gold Loan performance level in the Dombivli branch.
- 4. ABOUT INDIAN INFOLINEFINANCIAL LTD. India Infoline Finance Limited is a subsidiary of India Infoline Limited (IIFL). The Company was originally incorporated on July 7, 2004 as a private limited company under the provisions of the Companies Act, 1956 as India Infoline Investment Services Private Limited. The Company was converted to a public limited company with effect from July 10, 2007.
- 5. MANAGEMENT TEAM Mr.Nirmal Jain (Non-Executive Director) Mr. R. Venkataraman (Non-Executive Director) Ms. Pratima Ram (Wholetime Director & Chief Executive Officer) Mr. Nilesh Vikamsey (Independent Director) Mr. V. K. Chopra (Additional Director) Mr. Mahesh Narayan Singh (Independent Director) Mr. Sunil Kaul (Additional Director)
- 6. PRODUCT AND SERVICES GoldLoan Healthcare Equipment Finance Loan Against Property Home Loan Mortgage Loans
- 7.
- 8. IIFL VISION “TO BECOMETHE MOST RESPECTED COMPANY IN THE FINANCIAL SERVICES SPACE IN INDIA “
- 9.
- 10. GOLD LOAN FLOWCHART CCE Valuer 1 Valuer 2 BM Cashier
- 11. IIFL GOLD LOANSCHEMES SCHEME NAME FAST TRACK LOAN LAXMI TRACK 6 JALDI LOAN MIN LOAN AMOUNT RS.5000 RS.5000 RS.5000 RS.5000 NO CHEQUE MAX LOAN AMOUNT ABOVE RS.10 LAKH ABOVE RS.10 LAKH ABOVE RS.10 LAKH NA MAX LOAN AMOUNT NO LIMIT NO LIMIT NO LIMIT RS 50000/- MAX TENURE 12 MONTHS 12 MONTH 12 MONTHS 6 MONTH NET WET % ON GROSS WEIGHT 22K-94% 22 TO 21 K -88% 21 TO 23 K 100% ON GROSS WEIGHT 18 TO 19 K – 60 % ROI(MONTHLY) 1.70% 1.70% 1.70% 1.00% ROI(ANNUAL) 20.40% 20.40% 20.40% 12.00% INT.PAYMENT MONTHLY QUARTERLY HALF YEARLY MONTHLY POLICY POINT TO NOTE WEIGHT CALCULATION Gold ornament with stone and studs are consider after deduction of
- 12. RESEARCH METHODOLOGY Place ofstudy Research instrument Research Design Sample Size Sample Unit
- 13. DATA ANALYSIS 8% 42% 20% 30% a)Household b)Business man c) Government Employee d) Private Employee Q.1) Occupation of respondents? a) Household 08% b)Business man 42% c) Government Employee 20% d) Private Employee 30%
- 14. 68% 32% a) Yes b)No Q.2)Are you aware about concept of gold loan? a) Yes 68% b)No 32%
- 15. 44% 56% a) Yes b)No Q.3) Have you ever used gold loan service ? a) Yes 44% b) No 56%
- 16. 44% 56% a) Yes b)No Q.4) Have you ever used gold loan service ? a) Yes 44% b) No 56%
- 17. 46% 26% 19% 9% a) Family relatives b)Friends and colleagues c) Internet d) Advertisement Q.5) How did you get the information about IIFL Gold loan? a) Family relatives 46% b) Friends and colleagues 26% c) Internet 19% d) Advertisement 9%
- 18. 59% 14% 24% 3% a) Satisfied b) Dissatisfied c)Highly Satisfied d) Can't Say Q.6) What is your opinion about financial assistance given by IIFL? a) Satisfied 59% b) Dissatisfied 14% c) Highly Satisfied 24% d) Can't Say 3%
- 19. 17% 13% 48% 22% a)Very High b) High c)Reasonable d)Low Q.7).Your opinion about interest charged by the IIFL? a)Very High 17% b) High 13% c) Reasonable 48% d)Low 22%
- 20. 61% 23% 8% 6% 2% a)Faster Processing b)InterestRates c)Brand image of the Company d) Margin Amount e)Others Q.8) Reason for taking Loan from IIFL? a)Faster Processing 61% b)Interest Rates 23% c)Brand image of the Company 8% d) Margin Amount 6% e)Others 2%
- 21. 16% 24% 36% 14% 10% a)Highly Satisfactory b)Satisfactory c)Averagely Satisfactory d)Dissatisfactory e)HighlyDissatisfactory Q.9).How do you rate the Interest rates charged by IIFL? a)Highly Satisfactory 16% b)Satisfactory 24% c)Averagely Satisfactory 36% d)Dissatisfactory 14% e)Highly Dissatisfactory 10%
- 22. 59% 5% 14% 4% 9% 9% a)Banks SavingA/C b)Insurance c)Real Estate d)Stocks & Shares e)Fixed Deposit f)Post Office Q.10)What according to you is the safest instrument of Investment & Saving? a)Banks Saving A/C 59% b)Insurance 5% c)Real Estate 14% d)Stocks & Shares 4% e)Fixed Deposit 9% f)Post Office 9%
- 23. 71% 29% a)Yes b)No Q.11) Haveyou taken housing loan ? a)Yes 71% b)No 29%
- 24. 58% 42% a)Yes b)No Q.12) Haveyou made any provision for your retirement? a)Yes 58% b)No 42%
- 25. 73% 27% Yes No Q.13) Lookingat the recent downfall in Gold prices last month did you feel the urge to buy gold at such low prices? a)Yes 27% b)No. 73%
- 26. CONCLUSION Better servicesprovider . IIFL provides faster services. Provides the information through the internet and mobile alerts. People are not much aware of IIFL gold loan services. Company should focus on the advertising strategy .
- 27. FINDINGS Customers of“Infoline Ltd”says that rate of interest charged by IIFL is satisfactory . Most investors prefer short term investments. By studying different group such as students, government employees, business man, private employees it shows that financial awareness is less. Businessmen are more interested in the stock market than the others.
- 28. RECOMMENDATIONS People arenot much aware of IIFL gold loan services. Lack of new customer addition. IIFL can take general awareness of GOLD LOAN SERVICES plan and other financial products to the customers. Company should organize campaign.