This document is a summer project report submitted by Sapna Sharma to HDFC Bank in Jaipur, India to fulfill requirements for a post-graduate business management program. The report analyzes HDFC Bank's mortgage and gold loan processes and customer satisfaction with gold loans. It includes an introduction, company profile of HDFC Bank, analysis of HDFC's loan against property and gold loan products, a comparison of these products to other banks, a customer satisfaction survey, SWOT analyses, findings, suggestions and conclusions.