LITE 2016 – How Administrate Changed our Training Business [Kevin Streater]
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ForgeRock is an identity security software company founded in 2010 with over 400 employees and 500 customers worldwide. The document discusses how digital transformation is driving trends like the internet of things, cloud computing, and mobile devices that require advanced identity and access management solutions to secure connections and protect data. ForgeRock provides an identity platform to help enterprises deliver personalized, connected customer experiences through a single customer profile in order to increase customer retention, brand loyalty, and revenue.
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LITE 2016 – How Administrate Changed our Training Business [Kevin Streater]
- 1. © 2016 ForgeRock. All rights reserved. ENROLL IN THE SCHOOL OF FORGEROCK
- 2. © 2016 ForgeRock. All rights reserved. 2010 Founded 10 Offices worldwide, headquarters in San Francisco 400+ Employees 500+ Customers 50% Americas / 50% International Commercial Revenue 30+ Countries ForgeRock is the leading, next-generation, identity security software platform, driving digital transformation.
- 3. © 2016 ForgeRock. All rights reserved.
- 4. © 2016 ForgeRock. All rights reserved. $15T Impact of Digitalization on Global Economic Value in 2020 90% Of Enterprises Suffered a Data Breach over the Last Year 50 Billion Connected Devices by 2020 $312B Cloud Software by 2019 12 Billion Mobile Devices by 2019 25 Million Software Developers by 2020 Global Trends Supporting Growth through Digital Transformation Source: IDC Worldwide Internet of Things Forecast, 2015; IDC Digital Universe, 2014; Cisco VNI; Gartner Research; Evans Data; PwC
- 5. © 2016 ForgeRock. All rights reserved. Connected Things Require Security Cargo ContainerEnergy Substation Smartphone Wearables Animals Shopping CartVehicles Bike Computer Smart Meter Stoplight Parking MeterSensorCameraOil BarrelForkliftBuildings Wind Turbine Gas Pump
- 6. © 2016 ForgeRock. All rights reserved. CUSTOMER
- 7. © 2016 ForgeRock. All rights reserved. Higher Retention Rates Consumer engagement drives higher loyalty and LTV Stronger Brand Quality service drives brand recommendations Higher Share of Wallet Engaged consumers buy additional products Differentiation Superior consumer experience is a key differentiator Enterprises demand a Single Persistent View of the Customer enabling omnichannel digital transformation through identity
- 8. © 2016 ForgeRock. All rights reserved. Customer Experience Drives ROI Source: Forrester Research and Watermark Consulting S&P 500 Index Customer experience leaders CUMULATIVE TOTAL RETURN 50% 40% 30% 20% 10% 0% -20% -30% -40% Customer experience laggards -10% 14.5% -33.9% 43.0%
- 9. © 2016 ForgeRock. All rights reserved. Frictionless Personalized Connected CUSTOMER EXPERIENCE
- 10. © 2016 ForgeRock. All rights reserved. SLICK ADMIN
- 11. © 2016 ForgeRock. All rights reserved. IT Training Ecosystem
- 12. © 2016 ForgeRock. All rights reserved. Identify Customer • Create a single customer profile • Consistently communicate • Co-ordinate collaborating services • Report and retain Deliver Services Register Create Profile Develop Retain Successful Training Administration
- 13. © 2016 ForgeRock. All rights reserved. Efficient Training Administration Customers Suppliers Reports
- 14. © 2016 ForgeRock. All rights reserved. Benefits • Create your own bespoke customer experience • Manage resources efficiently • Reduce headcount requirements significantly
- 15. © 2016 ForgeRock. All rights reserved.
- 16. © 2016 ForgeRock. All rights reserved. A TRAINING MANAGEMENT SYSTEM
- 17. © 2016 ForgeRock. All rights reserved. Thank You
Editor's Notes
- Theme: ForgeRock is less than 7 years old – yet creating transformative value for our clients and partners. We come from the DNA of Sun Microsystems efforts in building an identity and access platform. Sun was quite successful in identity and targeted banking and telco as key industries – important when you view the scale required and security. TT: ForgeRock was created to take that early open source development by Sun, and use it as a CORNERSTONE to building a broad, robust identity platform fit for high scale, large enterprise, agile, next-gen use cases….especially fit for external, customer facing applications. Fast forward to today, with a global reach, ForgeRock does over 50% of its business internationally, with strong roots in Europe, Americas and APJ. Our CULTURE is based on engineering excellence – and building customer high-value, quickly deployed solutions that enable companies to innovate faster….with top-line revenue impact through our solutions.
- Theme: FR is based on a straight forward yet BOLD concept. TT= in this perimeter-less global landscape, the connected journey for customers, suppliers, partners and employees is paramount – Identity is the strategic element, the ‘tip of the spear’ for digital engagement.
- Theme: As we all know – every industry is being affected by the growth in connected devices – and the ability to drive a connected differentiated digital strategy – human, device, and application – across all landscapes / cloud, device, sensor, mobile, on-prem.
- Theme: New revenue and business opportunities are enabled, as companies in your industry (give an example of device and human and brand ie BBC in Media, Philips in Health) drive newly enabled identity relationship management concept across all their ROUTES-TO-CUSTOMER. TT= Creating the 360 degree view of the customer, both physical as well as digital allows enterprises to drive new business. Witness Marriott and the connected hotel guest…through FR platforms. Philips and the connected patient, Toyota and the connected driver……and importantly the new services that those firms now can enable to that customer….which of course drive revenues!
- Theme: And of course – your most important asset is your customer. TT= the customer digital journey is driving the leadership in every industry sector. Identity becomes the common strategic element – across all digital and physical interactions with that customer.
- Theme: Of most importance – is the creation of a SINGLE VIEW OF THE CUSTOMER. TT= Every global enterprise shares in the same challenge – the ability to view a single customer, across every line-of-business, geo or business unit. Omni-channel customer engagement enables new revenue streams through cross-sell/ upsell to that customer. The awareness of the breadth of the relationship with that customer…across your enterprise, drives new revenue opportunities…and of course better security (versus a customer with 10 different log-ins across your LOBs). Every single enterprise has multiple identity technologies that front end your customer apps….usually defined by silos/ LOB’s in the business. The ability to create a next-gen identity platform that connects all those worlds – CHANGES THE GAME – driving brand, profits, differentiation.
- Theme: Customer experience does drive revenue. In surveys, the gap between leaders and laggards in customer experience is 70%, measured in real ROI terms. TT= As has always been the case, the leaders in the industry are defining new ways to interact with the customer….engaging digitally across all routes to customer. Utilizing a next generation digital identity platform is essential, in creating the world class customer experience – across all modes of customer interaction, across all lines-of-business for the enterprise.
- Theme: Customer Experience drives every companies digital transformation. Be it B2C or B2B. TT= The ability to create a single view of the customer, that also enables a frictionless – yet more secure engagement is one of the most critical strategies being deployed across the global F1000. Its about a personalized, context based, customer engagement – using biometrics, and other mobile and device tech that creates a connected journey for the customer….in car, in hotel, in store, online, on mobile with the TRUE IDENTITY of a customer …not the inferred identity (a car key fob, a hotel door key).
- Theme: And of course – your most important asset is your customer. TT= the customer digital journey is driving the leadership in every industry sector. Identity becomes the common strategic element – across all digital and physical interactions with that customer.
- Theme: A core element of the use of identity as a DIGITAL-ENABLER, is the concept of Identity everywhere, on everything, for everyone. TT= In today’s world, every leader in your industry sector is focusing on a more intelligent view of the entire customer journey…across devices, things, applications and people. This is enabled via next-gen digital identity across very digital and human interaction point. FR’s tight R&D relationships with ARM Ltd and Intel in creating a connected world with identity, all the way from chip to cloud creates that connected, intelligent journey and world.
- Theme: And of course – your most important asset is your customer. TT= the customer digital journey is driving the leadership in every industry sector. Identity becomes the common strategic element – across all digital and physical interactions with that customer.