The document identifies risks associated with home library services and provides best practice recommendations to manage those risks. It discusses risks related to new members joining, assessing delivery locations, making deliveries, staff/volunteer identification, working with volunteers, manual handling, first aid protocols, difficult clients, deceased clients, and lending electrical equipment. The conclusion notes that demand for home library services is expected to increase substantially in the coming decades due to an aging population, while the use of technology may present new safety risks to manage.
Ikea case study
1. INTRODUCTION
2. HISTORY
3. IKEA TEAM
4. HOW IT BECAME A BILLION- DOLLAR BRAND ?
5. IKEA IS AN ACRONYM
6. SWOT ANALYSIS
7. HOW IKEA DEALS WITH CONSUMERS IN DIFFERENT MARKETS ?
8. PROS
9. CONS
IKEA is an internationally known home furnishing retailer. It has grown rapidly since it was founded in 1943. Today it is the world's largest furniture retailer, recognized for its Scandinavian style. The majority of IKEA's furniture is flat-pack, ready to be assembled by the consumer.
This slide was prepared by me, for my term paper presentation on IKEA's operations management.
Slide comprises of a brief company overview with its mission & vision, global outlet locations, product lines, key aspects of operation functions, swot and conclusion.
All information were collected from secondary sources.
Ikea case study
1. INTRODUCTION
2. HISTORY
3. IKEA TEAM
4. HOW IT BECAME A BILLION- DOLLAR BRAND ?
5. IKEA IS AN ACRONYM
6. SWOT ANALYSIS
7. HOW IKEA DEALS WITH CONSUMERS IN DIFFERENT MARKETS ?
8. PROS
9. CONS
IKEA is an internationally known home furnishing retailer. It has grown rapidly since it was founded in 1943. Today it is the world's largest furniture retailer, recognized for its Scandinavian style. The majority of IKEA's furniture is flat-pack, ready to be assembled by the consumer.
This slide was prepared by me, for my term paper presentation on IKEA's operations management.
Slide comprises of a brief company overview with its mission & vision, global outlet locations, product lines, key aspects of operation functions, swot and conclusion.
All information were collected from secondary sources.
The presentation analyses IKEA's Business Model as a cost leadership. How can IKEA win over other furniture competitors to become one of leading companies and distribute their products all over all world ? Let's take a quick look
In 2009, Crocs was in big trouble. After sales took off in the mid-2000s, it struggled to keep up with demand, reaching $847 million in revenue in 2007. When production finally caught up, it went overboard, ending up with mountains of shoes and no one to buy them just as the economic downturn hit. That made the company lose $185 million in 2008, which drew shareholder lawsuits and auditors who said Crocs might not be able to pay off its debts.
Forecasting recommendation
Forecast Methodology
Obermeyer used combination of the “panel consensus” and “Delphi method” of qualitative forecasting for sales forecasts
We used a single period inventory model to estimate the financial risk of underestimating and overestimating demand
Single point forecast data provided is limiting. More complicated forecasting techniques require actual data collected over time
Recommend next sales forecast results are summarize and redistribute to the team. Given results new questions should be asked of the team in regards to what assumptions to apply in the decision making process
Forecast Assumptions
Initial 10,000 unit order is riskier due to lack of demand information. Second 10,000 unit order is less risky because of better demand information on each style.
The expected lose from liquidating inventory due to overestimating demand is assumed to be 8% of the wholesale price
The cost of lost profit from underestimating demand is assumed to be 24% of the wholesale price
The second order will allow us to adjust for quantities of each style based on better demand information
Reduce the number of styles handled to lower complexity of planning and risk profiles
Study fashion in Europe rather than waiting for Las Vegas shows
Reduce production lead times, as the preparation of raw materials takes a long time. For example:
To improve efficiencies, dye basic colors early in the year and fashion colors later in the season
Dyers could be offered a long-term contract regarding Greige goods
Develop relationships with big-time suppliers that are able to meet tight times and requested demand
Increase distribution channels and service level requirements
Collect and utilize historic data from previous years to better determine future trends
Where possible, obtain feedback from retailers prior to Vegas
A presentation on Elio Engineering Case Study analysis. It is a well known case study for the MBA academic curriculum. The presentation has been prepared by myself: Md Mijanur Rahman, Student - EMBA 25. Institute of Business Administration, University of Dhaka - January 2018.
Please feel free to use this PPT for any academic / learning purpose.
Ikea, building a sustainable supply chain Radu Acalfoaie
IKEA strategy is to control and coordinate the value chain from raw material, production and range development to distribution in the stores. Their vertical integration including the backward integration of the manufacturing arm Sweedwood and extension of their activities from furniture factories to control raw materials, saw mills, board suppliers and other component factories.
They have used life cycle analysis of products through the supply chain to determine purchasing, manufacturing and consumer strategies.
That makes the supply chain management one of the most important functions in the company and a triple-bottom-line approach has increased economic profit while reducing social and environmental loses.
IKEA triple-bottom-line approach consists from:
• Economy/profit
• Ecology/planet
• Equity/people
Challenges
Inaccurate forecasts of retailer demand has become a major issue at Obermeyer. The two major factors that made this task more difficult was the increase in product variety and intense competition in market. Second challenge the company had faced was to allocate production between Hong Kong and China. Although Obermeyer had 1/3 of Parka production in China for 1992, this year the organization insisted on increasing the sales to half. There was difference in quality and labor rate at China and Hong Kong which made allocation decision more difficult.
Another challenge the company faced was the larger lead time. The company had supplies of raw materials from various countries which resulted in delayed production time. Organization challenges along with competition from competitor companies were major challenges the company had faced.
Analysis
From the sales predictions that the six managers forecasted, a coefficient of variation (COV) was determined, which indicated the level of spread of the forecasted data. The COV values were broadly divided into two levels, the low risk group and the high risk group. Every value below 0.2 were considered to be among the lower risk items and all the items above COV value of 0.2 were considered to be of higher risks. Once the risk levels of each item were determined, the quantities of items to be produced in first and second production cycles could be calculated with least risk. 70% of the entire sales forecast for the lower risk items were ordered to be produced. Only 30% of higher risk items were ordered to be produced in the first production cycle. The quantities which amounted to 1200 were manufactured in China and that which were close to 600, were manufactured in Hong Kong in the first production cycle.
Once the 80% of the orders were received from the retailers from the Vegas show, a clear picture of the demand forecast could be obtained, according to which the rest of the items could be manufactured either in China or Hong Kong. Referring to exhibit 1, the four products to be produced in China in the first production cycle are: Assault, Seduced, Entice and Electra. These four products have COV less than 0.2. However Gail, Daphne, ISIS, Anita, Teri, Stephanie are produced in Hong Kong for the first production cycle as they have a high level of risk associated with it.
Conclusion
Short term operational changes
o Decrease lead time by obtaining raw materials from geographically closer locations to ensure timely delivery
Long term operational changes
o Cross scaling Chinese labors which would help the company produce quality and reliable goods at a cheaper price
It covers all the important concepts and has relevant templates which cater to your business needs. This complete deck has PPT slides on Corporate Environment PowerPoint Presentation Slides with well suited graphics and subject driven content. This deck consists of total of twenty slides. All templates are completely editable for your convenience. You can change the colour, text and font size of these slides. You can add or delete the content as per your requirement. Get access to this professionally designed complete deck presentation by clicking the download button below. http://bit.ly/2OJokpX
IKEA is a Swedish multinational group of companies that designs and sells ready-to-assemble furniture (such as beds, chairs and desks), appliances and home accessories. It has been the world's largest furniture retailer since at least 2008.
The presentation analyses IKEA's Business Model as a cost leadership. How can IKEA win over other furniture competitors to become one of leading companies and distribute their products all over all world ? Let's take a quick look
In 2009, Crocs was in big trouble. After sales took off in the mid-2000s, it struggled to keep up with demand, reaching $847 million in revenue in 2007. When production finally caught up, it went overboard, ending up with mountains of shoes and no one to buy them just as the economic downturn hit. That made the company lose $185 million in 2008, which drew shareholder lawsuits and auditors who said Crocs might not be able to pay off its debts.
Forecasting recommendation
Forecast Methodology
Obermeyer used combination of the “panel consensus” and “Delphi method” of qualitative forecasting for sales forecasts
We used a single period inventory model to estimate the financial risk of underestimating and overestimating demand
Single point forecast data provided is limiting. More complicated forecasting techniques require actual data collected over time
Recommend next sales forecast results are summarize and redistribute to the team. Given results new questions should be asked of the team in regards to what assumptions to apply in the decision making process
Forecast Assumptions
Initial 10,000 unit order is riskier due to lack of demand information. Second 10,000 unit order is less risky because of better demand information on each style.
The expected lose from liquidating inventory due to overestimating demand is assumed to be 8% of the wholesale price
The cost of lost profit from underestimating demand is assumed to be 24% of the wholesale price
The second order will allow us to adjust for quantities of each style based on better demand information
Reduce the number of styles handled to lower complexity of planning and risk profiles
Study fashion in Europe rather than waiting for Las Vegas shows
Reduce production lead times, as the preparation of raw materials takes a long time. For example:
To improve efficiencies, dye basic colors early in the year and fashion colors later in the season
Dyers could be offered a long-term contract regarding Greige goods
Develop relationships with big-time suppliers that are able to meet tight times and requested demand
Increase distribution channels and service level requirements
Collect and utilize historic data from previous years to better determine future trends
Where possible, obtain feedback from retailers prior to Vegas
A presentation on Elio Engineering Case Study analysis. It is a well known case study for the MBA academic curriculum. The presentation has been prepared by myself: Md Mijanur Rahman, Student - EMBA 25. Institute of Business Administration, University of Dhaka - January 2018.
Please feel free to use this PPT for any academic / learning purpose.
Ikea, building a sustainable supply chain Radu Acalfoaie
IKEA strategy is to control and coordinate the value chain from raw material, production and range development to distribution in the stores. Their vertical integration including the backward integration of the manufacturing arm Sweedwood and extension of their activities from furniture factories to control raw materials, saw mills, board suppliers and other component factories.
They have used life cycle analysis of products through the supply chain to determine purchasing, manufacturing and consumer strategies.
That makes the supply chain management one of the most important functions in the company and a triple-bottom-line approach has increased economic profit while reducing social and environmental loses.
IKEA triple-bottom-line approach consists from:
• Economy/profit
• Ecology/planet
• Equity/people
Challenges
Inaccurate forecasts of retailer demand has become a major issue at Obermeyer. The two major factors that made this task more difficult was the increase in product variety and intense competition in market. Second challenge the company had faced was to allocate production between Hong Kong and China. Although Obermeyer had 1/3 of Parka production in China for 1992, this year the organization insisted on increasing the sales to half. There was difference in quality and labor rate at China and Hong Kong which made allocation decision more difficult.
Another challenge the company faced was the larger lead time. The company had supplies of raw materials from various countries which resulted in delayed production time. Organization challenges along with competition from competitor companies were major challenges the company had faced.
Analysis
From the sales predictions that the six managers forecasted, a coefficient of variation (COV) was determined, which indicated the level of spread of the forecasted data. The COV values were broadly divided into two levels, the low risk group and the high risk group. Every value below 0.2 were considered to be among the lower risk items and all the items above COV value of 0.2 were considered to be of higher risks. Once the risk levels of each item were determined, the quantities of items to be produced in first and second production cycles could be calculated with least risk. 70% of the entire sales forecast for the lower risk items were ordered to be produced. Only 30% of higher risk items were ordered to be produced in the first production cycle. The quantities which amounted to 1200 were manufactured in China and that which were close to 600, were manufactured in Hong Kong in the first production cycle.
Once the 80% of the orders were received from the retailers from the Vegas show, a clear picture of the demand forecast could be obtained, according to which the rest of the items could be manufactured either in China or Hong Kong. Referring to exhibit 1, the four products to be produced in China in the first production cycle are: Assault, Seduced, Entice and Electra. These four products have COV less than 0.2. However Gail, Daphne, ISIS, Anita, Teri, Stephanie are produced in Hong Kong for the first production cycle as they have a high level of risk associated with it.
Conclusion
Short term operational changes
o Decrease lead time by obtaining raw materials from geographically closer locations to ensure timely delivery
Long term operational changes
o Cross scaling Chinese labors which would help the company produce quality and reliable goods at a cheaper price
It covers all the important concepts and has relevant templates which cater to your business needs. This complete deck has PPT slides on Corporate Environment PowerPoint Presentation Slides with well suited graphics and subject driven content. This deck consists of total of twenty slides. All templates are completely editable for your convenience. You can change the colour, text and font size of these slides. You can add or delete the content as per your requirement. Get access to this professionally designed complete deck presentation by clicking the download button below. http://bit.ly/2OJokpX
IKEA is a Swedish multinational group of companies that designs and sells ready-to-assemble furniture (such as beds, chairs and desks), appliances and home accessories. It has been the world's largest furniture retailer since at least 2008.
Creating Great Content for Library WebsitesMartin Boyce
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In this presentation I talked about what libraries can learn about improving their content from the web design industry.
Identifying and managing risks in home library services: NSW Home Library Service Working Group and Mylee Joseph Consultant, Public Library Services, State Library of New South Wales
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Dangerous goods are the material which if not properly handled or controlled, can cause a major hazard to everyone. Dangerous goods can be solids, liquids or gases. You can classify them based on their nature. For more information visit us at https://heavyliftintl.co.uk/container-loading-unloading
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Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
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The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
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Identifying and managing risks in home library services
1. Identifying and managing risks in home library services
Mylee Joseph Consultant, Public Library Services, State Library of New South Wales
E: mjoseph@sl.nsw.gov.au T: 02) 9273 1521 twitter : @myleejoseph
Presented at Home Library Service Special Interest Group (HLSSIG) meeting, 6th September
2011 Pakenham Library
Introduction
The ageing of the population is a vital consideration for public libraries in NSW and around
Australia as they plan services to meet the needs of older members of the community. The
NSW Home Library Service Working Group completed a statewide survey of home library
services which revealed that in 2009 there were 4,883 individual clients living in their own
homes receiving the service across the state. Many home library service clients live in aged
care homes, with 2,561 receiving individual service and an estimated 7,629 clients accessing
bulk loans at their aged care home.
The survey also revealed that the NSW home library service workforce is made up of both
paid staff (203) and contractors (9) contributing 1,831 hours per week. In addition, 390
volunteers contribute a further 405 hours per week, in many cases libraries rely on these
volunteers to provide the service. Naturally, with such a large group of people working to
provide home library services and the great variety of venues visited there are occupational
health and safety risks to be considered.
Identifying risks
In developing guidelines to identify risks in home library service activities, the NSW Home
Library Service Working Group acknowledged that there are a variety of models of home
library service delivery, including variations in vehicles, the use of paid staff and volunteers,
council policies and practices, client locations, frequency of deliveries and the volume of
materials delivered.
These guidelines have been developed as a guide to compiling safe work method statements,
policies and practices suited to the local environment. It is recommended that home library
service staff liaise with supervisors, managers, council risk management officers and any
other relevant staff when developing policies or procedures based on these guidelines to
ensure compliance with local policies.
Each major activity of home library service work is identified along with key hazards and best
practice recommendations. Please note, normal activities including shelving and retrieving
items in the library are not covered, as they are addressed in other library safe work method
statements and general procedures.
1
2. New members joining the home library service
Activity - Must provide permission to enter private property
- Must provide emergency contact details
- May have to meet eligibility requirements [eg. doctors certificate]
Hazard - Breach of privacy legislation1 which sets standards for dealing with
personal information
- Clients with dementia may forget they have given permission to enter
private property
- Client may be discovered injured or sick requiring assistance
- Emergency contact may be difficult to reach
- Carers may not be able to provide a doctor’s certificate to prove
eligibility
Recommend - Include a privacy statement on HLS application forms
ed best - Store client records appropriately
practice - Ensure the emergency contact is aware that the person has joined the
library service and that deliveries will be made to the home
- The HLS policy should provide an entry point for carers who are
housebound due to their caring responsibilities
- Ensure information is provided to clients / carers when they join the
service with appropriate Council contact information eg. in case they
need to make a complaint.
Risk assessment of delivery locations
Activity - Delivery locations should be assessed for risks in line with council’s
OH&S requirements
- Records should be kept of delivery run details in case of relief drivers
or incidents
- Identify locations where previous incidents involving council staff
have occurred
- Assess locations where it is hazardous for staff or volunteers to enter
unaccompanied
Hazard - Slip / trip / fall hazards at each delivery site should be assessed
- Dog attacks
- Parking may be dangerous / difficult at the site
- If an accident / incident occurs while completing deliveries
management should have access to information about where the staff
member is likely to be [route details] and any potential hazards in
those locations.
- Some locations may be addresses that other council officers (rangers,
inspectors, etc.) have encountered difficulties.
- Some locations may be hazardous for a staff member to attend alone.
Recommended - Use a standard checklist for assessing sites on the first visit,
best practice identifying any issues surrounding parking, dogs, access points, trip
hazards etc.
- Keep site checklists with information on delivery routes in case of
relief drivers or incidents
- Identify any locations where it is risky for staff or volunteers to visit
unaccompanied
1
Privacy and Personal Information Protection Act 1998 (NSW)
http://www.lawlink.nsw.gov.au/lawlink/privacynsw/ll_pnsw.nsf/pages/PNSW_nswprivacy_laws
2
3. - Check if a previous incident register is maintained of addresses
council officers (rangers, inspectors, etc)
- Staff conducting deliveries should have a means of contacting the
library in case of incident [eg. mobile phone or two way radio]
Deliveries
Activity - Assess if the vehicle requires modification (eg. cargo drawer) for safe
work practice.
- Ensure the vehicle is in a safe condition to operate including any
modifications required (eg. cargo drawer).
- Minimise the risk of driving accidents or physical injury
- Volunteers may be using their own vehicles
Hazard - Staff or volunteer may be injured conducting deliveries [driving or
manual handling]
- Vehicle breakdown
- Driving accident resulting in damage to the vehicle
- Contagious diseases contracted from clients during visits to homes or
nursing homes
- Staff or volunteers with colds / flu may be contagious and pass
infection on to frail clients
Recommended - Ensure the vehicle is regularly maintained: implement a checklist for
best practice any items that should be checked on a regular basis eg. tyre pressure,
fuel, coolant etc.
- Ensure the vehicle is fitted with any safety features required eg. cargo
drawer, safety barrier, mirrors, beeper when reversing
- Ensure drivers have had appropriate training to operate the vehicle
safely
- Ensure there is easy access to the vehicle for loading and unloading
- Ensure vehicle selection prioritises driver safety
- Ensure a safe work method statement is in place for deliveries
including manual handling, driving, infection control
- Ensure staff and volunteers are alert to the possibility of infection and
take appropriate precautions
- Staff conducting deliveries should have a means of contacting the
library in case of incident [eg. mobile phone or two way radio]
- Ensure any insurance issues regarding volunteers using their own
vehicles have been addressed.
Staff / volunteer identification
Activity - Staff and volunteers should be able to be clearly identified while
making deliveries
Hazard - Staff may be challenged by clients or their families/friends when
making deliveries
- Staff may need to demonstrate they are authorised to enter private
property
- Clients may make claims that items have been stolen from their homes
- Unauthorised visits to clients homes by staff or volunteers may occur
Recommended - Ensure staff and volunteers have some form of official identification
3
4. best practice on display while conducting deliveries [eg. photo identification or
name tag]
- Ensure volunteers are aware that only trained and authorised
volunteers may conduct deliveries [ie. an untrained friend cannot fill
in for them]
- Consider providing council uniforms for staff conducting deliveries
- Ensure a grievance policy and dispute resolution procedure is in place
re: HLS staff or volunteers accused of stealing items from homes or
behaving inappropriately with clients.
- Ensure information is provided to clients / carers when they join the
service with appropriate Council contact information in case they need
to make a complaint.
- Ensure confidentiality is maintained while complaints are investigated
to protect staff in case of unproven or vexatious complaints.
Volunteers
Activity - Volunteers may visit clients in their homes to make deliveries
- Volunteer may be injured conducting deliveries
- Volunteers selecting items in the library
Hazard - Volunteers represent themselves as employees of council
- Volunteers behave inappropriately while conducting library business
- Volunteers may be injured manual handling books in the library [eg.
while selecting items]
Recommended - Ensure appropriate screening processes are in place for volunteer
best practice recruitment
- Ensure a code of conduct is provided for all volunteers
- Ensure appropriate training and mentoring is provided for volunteers
- Ensure any complaints about volunteers are followed up promptly
- Ensure any insurance issues regarding volunteers using their own
vehicles have been addressed.
- Ensure any insurance and OH+S issues regarding volunteers using
council vehicles have been addressed.
- Ensure volunteers are aware of lines of reporting and procedures in
case of grievances
Manual handling
Activity - Staff or volunteer may be injured conducting deliveries
Hazard - Slip, trip, fall in library loading area or delivery locations
- Muscle strains or back injury caused by lifting
- Strains caused by opening / closing vehicle
Recommended - Ensure a safe work method statement is in place
best practice - Ensure the work area is kept clear of trip hazards
- Ensure access to the vehicle is clear
- Ensure staff and volunteers have received manual handling training
- Ensure suitable trolleys and other aids are available for use
- Ensure the items are delivered in containers that minimise the risk of
overloading
- Ensure the workstation height, access, egress is appropriate
4
5. - Establish appropriate loan limits and load limits to minimise the risk
of injury to staff / volunteers
First aid protocols
Activity - Staff or volunteers may encounter clients that are sick or injured
during the course of making deliveries
Hazard - Staff may be injured assisting the client
- Client may suffer serious injury or death if assistance is not obtained
- Staff may inadvertently injure client while assisting
Recommended - Ensure staff and volunteers are aware of appropriate emergency
best practice response procedures [ie. calling ambulance and emergency contact for
client]
- Provide access to first aid training for staff
Difficult / distressed clients
Activity - Many housebound clients can experience variations in their behaviour
due to illness, degenerative conditions, medication, isolation and
loneliness
Hazard - Staff / volunteers may encounter a client who is disoriented
- Staff / volunteers may be assaulted verbally or physically by a client
Recommended - Ensure staff and volunteers have received basic training in appropriate
best practice responses when they encounter disoriented / difficult clients
- Ensure staff and volunteers are aware of any clients identified as being
difficult due to known conditions [eg. dementia]
- Ensure incidents are reported to the supervisor and recorded. Where
appropriate the emergency contact may need to be notified
Deceased clients
Activity - Many housebound clients have serious / chronic illnesses and are in
the latter part of their life
Hazard - Staff / volunteers may encounter a client who is deceased when they
call in to deliver items
- Staff / volunteers may be affected emotionally by the impact of
encountering a deceased client or losing a long term client
- Library materials may be lost when clients’ effects are dispersed
Recommended - Ensure staff and volunteers have received training in appropriate
best practice responses when they encounter deceased clients [ie. contacting the
police / ambulance, informing the library manager]
- Ensure staff and volunteers who have been affected are appropriately
debriefed by library management / council HR and have access to the
employee assistance program if further counselling is required
- Ensure a policy is in place re: HLS staff attending funerals for clients
- Ensure a policy is in place re: writing off items that are lost when
clients are deceased / moved into alternative accommodation.
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6. Lending electrical equipment
Activity - Libraries may loan CD players, DAISY players or other equipment to
clients
Hazard - Workcover requires that some electrical equipment be regularly tested
and tagged.
- Equipment may be damaged during use by the client.
- Equipment may be hazardous if its condition deteriorates.
- Items belonging to the client may be damaged by library equipment.
Recommended - Monitor any developments in the relevant legislation which
best practice specifically identifies working environments where testing and
tagging of electrical equipment is required.
- Ensure asset management procedures are in place to manage, delete
and replace equipment as required.
- Inspect equipment regularly to identify deterioration.
Conclusion
Estimates of an increase in the population of 85 years and older members of the community
indicate that demand for home library services may increase by as much as 500% in the
coming decades. Meanwhile, the increased use of technology in providing home library
services (eg. laptops, ipads / tablets, mp3 players, DAISY players) indicate greater emphasis
should be placed on the management of these devices to ensure safety for staff and clients.
However, the significant components of the home library service role continue to include
risks associated with driving and manual handling.
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