Cynthia Jurado has over 11 years of experience in resort operations and hotel management. She is currently a Scheduling Planner and Payroll Auditor at Caesars Entertainment, where she schedules over 1,000 employees and audits payroll. Prior to this, she held supervisory roles in front office operations and reservations at various hotels and casinos in Las Vegas and Detroit. She has strong skills in scheduling, payroll, customer service, and staff management.

1. CYNTHIA E. JURADO
10201 Kermode Ct. • Las Vegas, NV 89178 • c_e_peake@yahoo.com • 702-715-8392
QUALIFICATIONS SUMMARY
Highly personable and driven, with over eleven years of experience in resort operations within a
highly prestigious resort industry. I am looking to work with a company to utilize and grow my skills
and knowledge.
♦ Strategic Scheduling based on volume metrics, budgets, leave requests, property policies
and Union agreements.
♦ Talent for identifying customer needs and presenting appropriate company
accommodations and service offerings, as well as featured resort amenities.
♦ Demonstrated ability to gain customer and employee trust and provide exceptional follow-
through.
♦ Experience in completing numerous hotel rate, availability, and status reports.
♦ Expertise in resolving escalated customer and employee issues
♦ Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel,
Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).10-KEY. Highly
educated in current hotel systems that include AS400 (LMS, CMS and SMS), Timeshare
Ware, RSVip, Showgate, HotSos, Kronos, Hospitality Center Systems and NEC Hotel
Operator Switchboards, Timeworks, Macros, Digital Instinct
PROFESSIONAL EXPERIENCE
Caesars Entertainment, RIO HOTEL – Las Vegas, NV July 2013 to Current
Scheduling Planner-Payroll Auditing
Scheduling and payroll for over 1000 employees
Responsibilities include scheduling for multiple casino, hotel and food outlets. Payroll Audit for over
1000 employees. Handling all administration duties for several outlets; including, payroll, scheduling,
vacation approval and denials, write ups, attendance, FMLA tracking. Strong ability to handle time
sensitive material. Strong knowledge of Union contracts. Training all new coordinators on job duties,
programs and materials. Completing new planner training manuals.
Bluegreen Corporation – Las Vegas, NV February 2011 to October 2012
Front Office Supervisor/MOD/Night Auditor
Oversee all resort operations and staff
Responsibilities include rate control, room control, and room inspections, handle sensitive guest
issues, conduct departmental pre-shifts, conduct Front Desk monthly meetings, cash handling and
cash distribution to Front Desk agents. Mentoring, monitoring and employee evaluations.
Interviewing, hiring, training and retraining as needed. Working closely with the Housekeeping and
Engineering staff to maximize room utilization during busy weekends and to ensure the upkeep of
the resort was to Bluegreen standards. Working closely with the security staff to handle disgruntled
guests and also during emergency procedures to ensure safe results. Checking in and checking out
owners and guests. Night audit duties included balancing and verifying cash and credit card logs,
…Continued…

2. CYNTHIA E. JURADO
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Professional Experience Continued
making sure room rates posted correctly to guest folios and completing numerous spreadsheets for
revenue management.
Greektown Casino Hotel – Detroit, MI June 2010 to November 2010
Front Office Supervisor
Oversee the operations of Hotel Front Desk, Bell Desk, PBX and Valet
Responsibilities included report building, night audit, payroll, attendance, scheduling, phone
monitoring, cash handling, Housekeeping room inspections and Hotel employee evaluations.
Working with Casino and Sales staff to maximize room utilization and revenue. Interviewing, hiring,
and training of new employees.
Monte Carlo Resort & Casino – Las Vegas, NV May 2006 to May 2010
Telecommunications Supervisor (March 2007 to May 2010)
Serve as Telecommunications Supervisor for a major hotel and casino with over 3000 hotel rooms
and interacting with employees from every department.
Promoted to Supervisor of 15 employees in Telecommunications Department. Provide employees
with tools to maintain and increase service levels to both internal and external customers. Work
closely with other departments to excel in prompt customer service. Provide professional,
outstanding and expedited service for hotel guests, hotel executives, and potential visitors.
Instrumental in improving customer-satisfaction ratings through suggestion, development, and
implementation of new reporting procedures. Increased employee knowledge by assisting with
development and implementation of employee procedures. Enhanced employee performance,
attitude and attendance through daily mentoring, one-on-one discussions and motivational
strategies.
Room Reservations Assistant Supervisor (May 2006 to March 2007)
Hired to provide top-notch service to both internal and external customers and employees.
Processed hotel reservations, answered questions, responded to concerns, and resolved delicate
situations with professionalism and sensitivity. Assisted Training Manager in creating and updating
training materials. Selected to assist in the supervision of room reservation agents for a substantially
large call center. Responsible for completing hotel rate reports, maintaining occupancy status and
changing hotel room rates as needed to reach maximum hotel occupancy. Responding to all hotel
inquiry emails, regarding accommodations, city and hotel events, and hotel amenities.
American Casino and Entertainment Properties – Las Vegas, NV February 2003 to May 2006
Reservations Agent, Data Entry
Assisted callers to make, confirm and cancel hotel reservations, dinner reservations, and show
reservations. Increase hotel revenue by up selling hotel accommodations and amenities. Inputting all
Casino Host guest reservations. Increasing hotel revenue by cross-selling additional hotels.
References available upon request.