Anthony Tedla has over 22 years of experience in management and supervision roles, having managed between 5 to 300 employees. He has expertise in areas such as advanced management, conflict resolution, employee training, customer service, accounting, advertising, security, and information technology. His professional experience includes roles in hotel security, resort security, sales and collections, training management, meat cutting, and corrections, rising to the rank of Correctional Captain in the Arizona Department of Corrections. He has an educational background in business and cuisine.

1. Anthony Tedla
517 W. Manor Drive
Casa Grande, Az 85122 att347@msn.com Phone: 602-206-2844
Summary
I am a highly trained Manager/Supervisor whose skills have aided me in becoming a leader in any type of
employment I have engaged in. I have developed over 22 years experience in management and supervision. I
have managed/supervised anywhere from 5 to 300 employees. In that time I have been in charge of training,
focus groups, customer/employee satisfaction surveys and public service reviews. While security is my strongest
point, I believe customer/guest service and satisfaction is an integral part of my repartee. I am fluent in all
Microsoft Programs and knowledgeable with computers. I have the ability to learn quickly, retain that knowledge
and assist others to do the same. I most recently became familiar with inventory machines. Whether I am an
employee of involved in management/supervision, I know that I can contribute and become a valuable member of
any type of environment.
Areas of Expertise
Advanced Management
Conflict and Complaint Resolution
Employee Development and Training
Customer Service
Training for Trainers
Accounting and Budgeting
Advertising and Sales
Hotel/Resort Security
Teambuilding & Strategy
Cost-Reduction Strategies
Cuisine Development
Information Technology
Professional Experience
Tempe Mission Palms Hotel
Tempe, AZ
Hotel Security, 10/11 to 11/15 (Full Time/Part Time)
6/1997-/1998
• Directly supervised up to 5 employees and indirectly up to 50 employees.
• Patrol all areas of Hotel property and addressed an array of issues. From ensuring guests needs are taken
care of to emergency medical situations.
• Established first aid stations and assisted in establishing first aid/safety training that had not been in the
hotel in quite a few years.
• Stayed abreast of all Hotel policies and procedures. Also sat in on focus groups to establish new
procedures.
• Maintained, trained and provided preventative maintenance on surveillance and locking systems within the
hotel.
• Established new report writing system and loss prevention methods which are still used today.
Legacy Golf Resort
Phoenix, Az
Resort Security, 3/12-3/13
● Took this position as a second job for vehicle purchase.
● Learned new hospitality procedures at a larger scale which included handling golf course issues
● Provided excellent guest/customer service for extended stay residents. Some of which included professional
athletes, foreign dignitaries and politicians
Safety Services Company
Tempe, AZ
Sales/Collections, 08/10 to 12/11
Large work experience in the service industry with absolute customer orientation
• Great convincing powers developed through complete knowledge of the product and the related fields.
• Opening the calls with strong, pleasant tones and maintaining the conversation for a positive outcome
• Great patience and persistence during the conversation with the customer.
• Investigate and resolve issues that are acceptable to the customer and still profitable for the business.

2. Phoenix Advertising/Redline Inc
Phoenix, AZ
Training Manager/Distributor, 10/09 to 4/10
The promotion to Training Manager was due to exceeding individual sales goals for one month and successful
completion of Experienced Training Manager requirements.
• Trained and developed all new employees with little or no experience is sales or marketing .
• Responsible for account numbers, handling extremely large sums of money for extended periods of time
and for deposits and withdrawals.
• Promoted team members after consultation with owner.
Sams Club
Scottsdale, AZ
Meat Cutter, 09/06 to 03/08
Advanced to this position within 3 months after starting as a Meat Wrapper/Stockroom employee.
• Due to Culinary experience and customer repartee, I was able show quick and safe knife, band saw and
safety skills required for the position.
• Was quickly assigned to bi-weekly meat/delicatessen ordering. The meant mastering all inventory control
and Departmental Computer Applications involved in the process.
• Within a year I was able to enroll into the Team Lead Training in order to develop new skills retail
management and to train and develop new or transferred employees.
Arizona Department of Corrections
Florence, AZ
Correctional Officer to Correctional Captain, 01/1989 to 04/05
I was promoted up the ranks which included Correctional Officer II, Sergeant and Lieutenant and Captain. Each
promotion required both written questions and an oral board.
• Entrusted in providing safety for the Public, Employees and Inmates.
• Ensured employees executed all Departmental Policies set forth Federal and State Regulation
• Managed, supervised and trained Employees and Inmates. When dealing with Inmates, the ratio was
generally 1:30.
• Implemented a new electronic security and safety barrier for a Maximum Security Prison. This not only
reduced costs in hiring, it increased employee safety and public peace of mind .
• Chaired focus groups which covered areas of Office Management, Departmental Policy, Employee
Satisfaction and Public (in this case our Customer Satisfaction).
• Frequently tasked to attend the Officers Training Academy as an Instructor for new employees, new
Supervisors and Contract Employees.
United States Marine Corps
Camp Pendleton, Ca
Corporal, 10/1984 to 10/1988
Honorably discharged from active service but remained in reserve for another 4 years. Was assigned to the highly
decorated 2nd
Battalion 5th
Marines, which is an Infantry Unit based out of Camp Pendleton, California.
• From here I first learned about Duty, Honor, teamwork, teambuilding and the meaning of working with
diverse groups to obtain one common goal.
• Showed high aptitude to advance to Machinegun and Mortar School then quickly took on the role of team
leader.
• Took advantage of numerous “In-House” training programs to develop leadership skills and advanced
systems knowledge.
Education and Training
American Intercontinental University
Online
Business, 2003 to 2004
40 credits applied to Associates Degree
Scottsdale Culinary Institute
Scottsdale, AZ
Cuisine, 2005 to 2006
8 months toward a 1 year Vocational Certificate
Training
Have 200+ hours of advanced management training during career with Corrections.

3. Have 23 credit hours toward AZ. State University’s Certified Public Managers Program