Ronald K. Matlock is a highly experienced Executive Casino Host with over 8 years in player development, operations management, and customer service within the casino industry. He has a proven track record of growing revenue and profitability through strong customer relationships and targeted marketing. Matlock's resume highlights leadership positions with several casinos where he consistently exceeded performance goals.
This document provides information about The Generation Companies, a hospitality management company. It discusses the company's 50-year history in hotel ownership and management. It also includes details about Generation's portfolio of 28 hotels, organizational structure, awards, and asset management and receivership services. Key personnel at Generation like William Smith and Kevin Famiglietta are introduced along with their roles and qualifications.
An experienced casino dealer with over 5 years of experience dealing 11 different casino games and providing excellent customer service at Thunder Valley Casino Resort. They have strong cash handling, organization, and customer service skills developed over 15 years of retail and customer service experience at Walmart and as a licensed cosmetologist. They are computer literate and educated in business and marketing with an Associate's degree from Sierra College.
John Connors has over 30 years of experience in sales, service, operations, and human resources management in the travel industry. His vision is to develop customer-centric teams that exceed expectations and make the organization an employer of choice. He has led mergers and acquisitions, restructurings, and organizational changes. Key career achievements include growing leisure travel sales from $9.4M to $83M and developing new strategic plans and unique travel experiences. He holds an SPHR certification and has served on various industry boards. His target positions include VP/Managing Director roles focusing on operations, human resources, and product development at travel-related organizations.
The document provides information about resume formats and samples for a casino cage cashier position. It includes descriptions of 8 resume formats: chronological, functional, curriculum vitae, combination, targeted, professional, new graduate, and executive. For each format, it provides details on what it is and who should use it. It also provides links to additional resources on resume writing, cover letters, interview questions, job search tips, and more.
A casino pit boss supervises dealers and inspectors, ensures games run smoothly, settles disputes between staff and customers, and maintains a pleasant gambling environment. The pit boss schedules staff, trains new employees, enforces rules and regulations, oversees cash and chip inventory, and acts as a liaison between customers and casino management. Experience in casino operations is required for the role.
This document provides resources for gaming dealers seeking employment, including resume samples, cover letters, interview questions and answers, and tips. It lists top resume formats such as chronological, functional, curriculum vitae, combination, targeted, professional, and executive resumes. It also provides links to additional resources on resume writing, cover letters, interview preparation, common interview questions, dress code, case studies and more. The document aims to support gaming dealers through the entire job seeking process from resume preparation to interview success.
Laura Van Alstine has over 15 years of experience in office administration, customer service, and sales roles. She currently works as an Office/Sales Coordinator for a roofing company, where her responsibilities include scheduling appointments, processing sales contracts and reports, and maintaining social media. She also has experience as a cashier, tax preparer, and in various supervisory roles in the casino industry. Van Alstine holds a Bachelor of Science degree in Organizational Leadership from Greenville College, graduating cum laude with a 3.76 GPA.
Randy Kelderman has over 20 years of experience managing national account sales for consumer packaged goods companies. He has a proven track record of developing and executing multimillion dollar business strategies with major retailers like Walmart, Costco, Best Buy and Radio Shack. Kelderman is skilled in customer relations, sales analytics, team building and account management. His expertise includes new product introductions, brand building, and production forecasting.
This document provides information about The Generation Companies, a hospitality management company. It discusses the company's 50-year history in hotel ownership and management. It also includes details about Generation's portfolio of 28 hotels, organizational structure, awards, and asset management and receivership services. Key personnel at Generation like William Smith and Kevin Famiglietta are introduced along with their roles and qualifications.
An experienced casino dealer with over 5 years of experience dealing 11 different casino games and providing excellent customer service at Thunder Valley Casino Resort. They have strong cash handling, organization, and customer service skills developed over 15 years of retail and customer service experience at Walmart and as a licensed cosmetologist. They are computer literate and educated in business and marketing with an Associate's degree from Sierra College.
John Connors has over 30 years of experience in sales, service, operations, and human resources management in the travel industry. His vision is to develop customer-centric teams that exceed expectations and make the organization an employer of choice. He has led mergers and acquisitions, restructurings, and organizational changes. Key career achievements include growing leisure travel sales from $9.4M to $83M and developing new strategic plans and unique travel experiences. He holds an SPHR certification and has served on various industry boards. His target positions include VP/Managing Director roles focusing on operations, human resources, and product development at travel-related organizations.
The document provides information about resume formats and samples for a casino cage cashier position. It includes descriptions of 8 resume formats: chronological, functional, curriculum vitae, combination, targeted, professional, new graduate, and executive. For each format, it provides details on what it is and who should use it. It also provides links to additional resources on resume writing, cover letters, interview questions, job search tips, and more.
A casino pit boss supervises dealers and inspectors, ensures games run smoothly, settles disputes between staff and customers, and maintains a pleasant gambling environment. The pit boss schedules staff, trains new employees, enforces rules and regulations, oversees cash and chip inventory, and acts as a liaison between customers and casino management. Experience in casino operations is required for the role.
This document provides resources for gaming dealers seeking employment, including resume samples, cover letters, interview questions and answers, and tips. It lists top resume formats such as chronological, functional, curriculum vitae, combination, targeted, professional, and executive resumes. It also provides links to additional resources on resume writing, cover letters, interview preparation, common interview questions, dress code, case studies and more. The document aims to support gaming dealers through the entire job seeking process from resume preparation to interview success.
Laura Van Alstine has over 15 years of experience in office administration, customer service, and sales roles. She currently works as an Office/Sales Coordinator for a roofing company, where her responsibilities include scheduling appointments, processing sales contracts and reports, and maintaining social media. She also has experience as a cashier, tax preparer, and in various supervisory roles in the casino industry. Van Alstine holds a Bachelor of Science degree in Organizational Leadership from Greenville College, graduating cum laude with a 3.76 GPA.
Randy Kelderman has over 20 years of experience managing national account sales for consumer packaged goods companies. He has a proven track record of developing and executing multimillion dollar business strategies with major retailers like Walmart, Costco, Best Buy and Radio Shack. Kelderman is skilled in customer relations, sales analytics, team building and account management. His expertise includes new product introductions, brand building, and production forecasting.
Mohammad Khalid is a seasoned store manager and general manager with over 25 years of experience in operations management. He has a proven track record of strategic planning and leadership to achieve organizational objectives. Currently, he is the General Manager of Babies “R” Us in Falls Church, VA, where he single-handedly manages over 60 employees and drives quarterly sales increases. Previously, he held general manager roles at Best Buy for 10 years, managing stores with sales of over $65M. He has extensive expertise in areas such as organizational growth, quality assurance, budget management, and staff training.
Veerakumar Krishnan is a sales and marketing professional with over 14 years of experience in banking and financial services. He has experience managing teams and portfolios, developing new business, and facilitating financial solutions. His career includes roles in retail banking, commercial lending, and wealth management. He holds an MBA in marketing management and is currently seeking new opportunities while temporarily managing his uncle's business in Malaysia.
The document discusses eXceed Hospitality Asset Advisors and the services they provide. eXceed is a team of hospitality industry veterans who offer a range of asset management and consulting services. Their services include feasibility studies, market analysis, strategic planning, asset management, and hotel/residence integration. They help clients with both new development projects and existing properties.
William Shaw is a senior executive with over 20 years of experience in business development, sales, marketing, and operations across various industries including energy, capital markets, and construction. He has a proven track record of exceeding sales goals and growing revenue. Shaw is also a former world-class alpine ski racer who competed internationally for over a decade.
Scott Nassar has over 30 years of experience leading operations for luxury hotels, resorts, casinos, and timeshare properties. He currently owns a consulting firm that provides leadership advice and assessments to hospitality clients. Previously, he held senior leadership roles at several major companies, where he improved financial performance and customer satisfaction. Nassar has a track record of transforming underperforming properties and leading acquisitions. He is skilled at developing leaders and implementing strategic initiatives to increase profits and efficiency.
Duane Buziak has over 20 years of experience in banking management, business consulting, and small business development. He has a proven track record of exceeding sales goals, developing client relationships built on trust, and leading teams effectively. Buziak is currently a Banking Officer and Manager at Huntington National Bank where he maintains the top ACAPS score in his district and top profit center with over $100M in deposits.
This letter and resume were submitted by Darlene Lally for a Regional Marketing Coordinator position. Darlene has over 20 years of experience in marketing, sales, property management, and real estate. Her background includes strategic marketing, promotional campaigns, sales and team building, real estate sales and management, personnel training, short sales and foreclosures, client relations, and market penetration. She demonstrates the ability to work with people from various backgrounds to meet sales goals. Darlene has a Bachelor's degree in Psychology and is looking for a loyal and dedicated role to fully utilize her skills.
Eric Yohe is a senior management professional with extensive experience in capital placement, marketing, operations management, and team leadership. He has a track record of improving financial performance and enhancing the client experience at various start-up and growth organizations. Yohe is passionate about guiding companies to achieve their full potential and has expertise in areas such as sales and marketing strategies, business planning, customer relations, and creative branding.
Duane Buziak has over 20 years of experience in banking management, business consulting, and small business development. He has a proven track record of exceeding sales goals, developing client relationships built on trust, and leading teams effectively. Buziak is currently a Banking Officer and Manager at Huntington National Bank where he maintains the top profit center with over $100 million in deposits.
E Xceed Asset Management Services 2009 Tb Sfs7ferris
The document discusses eXceed Hospitality Asset Advisors, LLC and the services they provide related to hospitality assets. eXceed offers feasibility studies, market analyses, strategic planning, asset management services, and hotel/residence integration. Their team has extensive experience in hotel development, operations, and asset management. They work with clients to bring new hospitality visions to life and maintain the vision through ongoing strategic guidance and asset management.
Anthony Pope is seeking a management, supervisory, or sales position utilizing his educational background in business and technology. He has 20 years of experience in sales, retail management, and property management. He is skilled in customer service, sales, operations management, team leadership, and building business relationships.
Quentin Drew is a sales professional currently working at Comcast with over 10 years of sales experience. He has a proven track record of success in strategic leadership, enhancing profitability, and growing customer services. His technical skills include Microsoft Office, and he holds a Bachelor's degree in Business from Phoenix University.
Randy Scott Bennett is seeking a position that utilizes his skills and experience in marketing, business development, customer relations, and profit/loss analysis. He holds a BBA in Marketing from Howard Payne University. His work experience includes positions in logistics, electrical work, automotive fabrication and maintenance, education/office coordination, golf retail and management, and establishing new retail ventures. His skills include Microsoft Office, accounting, analysis, leadership, communication, and developing client relationships. His hobbies include golf, hunting, fishing, biking, reading, and art.
Karen Christy has over 15 years of experience in hospitality consulting, training, and performance improvement. She has worked with IHG implementing training programs and consulting with hotel leadership teams. Prior to that, she facilitated brand service culture workshops and developed training materials. She is skilled in leadership development, employee engagement, and enhancing the guest experience.
My purpose is to develop many professionals and help them achieve their best version through accountability. I enjoy when others get better and achieve success with better competencies in Leadership, Sales, Service and Management.
Christina Jewell has over 25 years of experience in accounting, treasury, and credit management. She currently works as the Treasury and Accounts Payable Manager for Gibson Brands, where she oversees cash management, bank accounts, payables, and financial reporting. Previously, she held credit and collections roles at Ingram Entertainment and Citicorp Credit Services. Jewell has an Associate's degree from Maple Wood State University and an MBA from Strayer University.
Duane Buziak has over 15 years of experience in banking management, business consulting, and small business development. He has held positions such as Relationship Manager, Financial Center Lead, and Banking Center Manager. Buziak is skilled in new business acquisition, business-to-business consulting, retail operations management, and small business risk analysis. He has a proven track record of exceeding sales quotas and consistently delivering results.
Kevin Myers is a sales professional with over 10 years of experience in the hospitality industry focusing on guest relations and sales. His resume summarizes his career history working in various roles such as Bell Captain, Director of Sales, and Sales Manager at luxury resorts in Arizona. He has a consistent track record of increasing revenue and developing new business territories. His core competencies include strategic problem solving, consultative selling, and customer needs analysis.
This document contains Daniel Hill's resume. It summarizes his experience in customer service and logistics roles over 20 years, most recently as a Home Delivery Driver for FedEx where he delivers 150 packages daily. Previously, he held roles at Maersk Line including Senior Systems Analyst, where he helped develop IT systems, and Manager roles in collections, tariff database management, and leading a rate center team. His skills include strong customer service, troubleshooting, organization, communication, and relationship building.
David J. Carmany has over 30 years of experience in customer service and marketing roles. He is currently the Customer Service Manager at Firmani Pension Services where he gathers data for year-end plans and assists with marketing. Previously he was the Pro Center Expert at Signature Retail Services where he demonstrated Bosch power tools and developed customer relationships. He has also held leadership roles at Orrefors Kosta Boda and Showboat Hotel & Casino where he managed customer service, marketing, and promotional teams.
Mohammad Khalid is a seasoned store manager and general manager with over 25 years of experience in operations management. He has a proven track record of strategic planning and leadership to achieve organizational objectives. Currently, he is the General Manager of Babies “R” Us in Falls Church, VA, where he single-handedly manages over 60 employees and drives quarterly sales increases. Previously, he held general manager roles at Best Buy for 10 years, managing stores with sales of over $65M. He has extensive expertise in areas such as organizational growth, quality assurance, budget management, and staff training.
Veerakumar Krishnan is a sales and marketing professional with over 14 years of experience in banking and financial services. He has experience managing teams and portfolios, developing new business, and facilitating financial solutions. His career includes roles in retail banking, commercial lending, and wealth management. He holds an MBA in marketing management and is currently seeking new opportunities while temporarily managing his uncle's business in Malaysia.
The document discusses eXceed Hospitality Asset Advisors and the services they provide. eXceed is a team of hospitality industry veterans who offer a range of asset management and consulting services. Their services include feasibility studies, market analysis, strategic planning, asset management, and hotel/residence integration. They help clients with both new development projects and existing properties.
William Shaw is a senior executive with over 20 years of experience in business development, sales, marketing, and operations across various industries including energy, capital markets, and construction. He has a proven track record of exceeding sales goals and growing revenue. Shaw is also a former world-class alpine ski racer who competed internationally for over a decade.
Scott Nassar has over 30 years of experience leading operations for luxury hotels, resorts, casinos, and timeshare properties. He currently owns a consulting firm that provides leadership advice and assessments to hospitality clients. Previously, he held senior leadership roles at several major companies, where he improved financial performance and customer satisfaction. Nassar has a track record of transforming underperforming properties and leading acquisitions. He is skilled at developing leaders and implementing strategic initiatives to increase profits and efficiency.
Duane Buziak has over 20 years of experience in banking management, business consulting, and small business development. He has a proven track record of exceeding sales goals, developing client relationships built on trust, and leading teams effectively. Buziak is currently a Banking Officer and Manager at Huntington National Bank where he maintains the top ACAPS score in his district and top profit center with over $100M in deposits.
This letter and resume were submitted by Darlene Lally for a Regional Marketing Coordinator position. Darlene has over 20 years of experience in marketing, sales, property management, and real estate. Her background includes strategic marketing, promotional campaigns, sales and team building, real estate sales and management, personnel training, short sales and foreclosures, client relations, and market penetration. She demonstrates the ability to work with people from various backgrounds to meet sales goals. Darlene has a Bachelor's degree in Psychology and is looking for a loyal and dedicated role to fully utilize her skills.
Eric Yohe is a senior management professional with extensive experience in capital placement, marketing, operations management, and team leadership. He has a track record of improving financial performance and enhancing the client experience at various start-up and growth organizations. Yohe is passionate about guiding companies to achieve their full potential and has expertise in areas such as sales and marketing strategies, business planning, customer relations, and creative branding.
Duane Buziak has over 20 years of experience in banking management, business consulting, and small business development. He has a proven track record of exceeding sales goals, developing client relationships built on trust, and leading teams effectively. Buziak is currently a Banking Officer and Manager at Huntington National Bank where he maintains the top profit center with over $100 million in deposits.
E Xceed Asset Management Services 2009 Tb Sfs7ferris
The document discusses eXceed Hospitality Asset Advisors, LLC and the services they provide related to hospitality assets. eXceed offers feasibility studies, market analyses, strategic planning, asset management services, and hotel/residence integration. Their team has extensive experience in hotel development, operations, and asset management. They work with clients to bring new hospitality visions to life and maintain the vision through ongoing strategic guidance and asset management.
Anthony Pope is seeking a management, supervisory, or sales position utilizing his educational background in business and technology. He has 20 years of experience in sales, retail management, and property management. He is skilled in customer service, sales, operations management, team leadership, and building business relationships.
Quentin Drew is a sales professional currently working at Comcast with over 10 years of sales experience. He has a proven track record of success in strategic leadership, enhancing profitability, and growing customer services. His technical skills include Microsoft Office, and he holds a Bachelor's degree in Business from Phoenix University.
Randy Scott Bennett is seeking a position that utilizes his skills and experience in marketing, business development, customer relations, and profit/loss analysis. He holds a BBA in Marketing from Howard Payne University. His work experience includes positions in logistics, electrical work, automotive fabrication and maintenance, education/office coordination, golf retail and management, and establishing new retail ventures. His skills include Microsoft Office, accounting, analysis, leadership, communication, and developing client relationships. His hobbies include golf, hunting, fishing, biking, reading, and art.
Karen Christy has over 15 years of experience in hospitality consulting, training, and performance improvement. She has worked with IHG implementing training programs and consulting with hotel leadership teams. Prior to that, she facilitated brand service culture workshops and developed training materials. She is skilled in leadership development, employee engagement, and enhancing the guest experience.
My purpose is to develop many professionals and help them achieve their best version through accountability. I enjoy when others get better and achieve success with better competencies in Leadership, Sales, Service and Management.
Christina Jewell has over 25 years of experience in accounting, treasury, and credit management. She currently works as the Treasury and Accounts Payable Manager for Gibson Brands, where she oversees cash management, bank accounts, payables, and financial reporting. Previously, she held credit and collections roles at Ingram Entertainment and Citicorp Credit Services. Jewell has an Associate's degree from Maple Wood State University and an MBA from Strayer University.
Duane Buziak has over 15 years of experience in banking management, business consulting, and small business development. He has held positions such as Relationship Manager, Financial Center Lead, and Banking Center Manager. Buziak is skilled in new business acquisition, business-to-business consulting, retail operations management, and small business risk analysis. He has a proven track record of exceeding sales quotas and consistently delivering results.
Kevin Myers is a sales professional with over 10 years of experience in the hospitality industry focusing on guest relations and sales. His resume summarizes his career history working in various roles such as Bell Captain, Director of Sales, and Sales Manager at luxury resorts in Arizona. He has a consistent track record of increasing revenue and developing new business territories. His core competencies include strategic problem solving, consultative selling, and customer needs analysis.
This document contains Daniel Hill's resume. It summarizes his experience in customer service and logistics roles over 20 years, most recently as a Home Delivery Driver for FedEx where he delivers 150 packages daily. Previously, he held roles at Maersk Line including Senior Systems Analyst, where he helped develop IT systems, and Manager roles in collections, tariff database management, and leading a rate center team. His skills include strong customer service, troubleshooting, organization, communication, and relationship building.
David J. Carmany has over 30 years of experience in customer service and marketing roles. He is currently the Customer Service Manager at Firmani Pension Services where he gathers data for year-end plans and assists with marketing. Previously he was the Pro Center Expert at Signature Retail Services where he demonstrated Bosch power tools and developed customer relationships. He has also held leadership roles at Orrefors Kosta Boda and Showboat Hotel & Casino where he managed customer service, marketing, and promotional teams.
1. RONALD K. MATLOCK
6360 E Sahara Ave, Apt 2043. •Las Vegas, NV 89142 • (702) 505-7454• rmatlockhost@msn.com
SUMMARY
Talented and highly accomplished Executive Casino Host with a strong background in Player Development, Slot Operations,
Sales, and Customer Retention within the challenging Casino Industry. Over 8 years successful, progressive experience in all
phases of slot operations, gross margin growth, sales growth, tactical planning, marketing, sales, personnel and operations
management. Outstanding record of achievement leading to accelerated revenue growth. Uses outstanding customer relations,
negotiation and conflict resolution skills to assess customer needs and build rewarding business relationships. Recognized for
consistent achievement of objectives and known as a dedicated, experienced manager and leader with a proven ability to build highly
focused and committed teams. Proven talent for identifying customer needs and translating into deliverables to win new customers,
generate revenue gains and increase profitability. Articulate communicator.
PROFESSIONAL EXPERIENCE
Mt Airy Casino and Resort
Executive Host 6/10 – 5/11
• Develop initiatives that identifies and target revenue from familiar gaming markets.
• Create and implement player development events that attract new clientele to the casino.
• Maintain Profiles of Host Level Players.
• Credit Approval Authority.
• Top Rated Host 3rd Qtr. 2010
Corona Casino Marketing 03/09-05/10
Independent Marketing Rep
• Nevada - Las Vegas, Reno, Lake Tahoe, Laughlin
• Bahamas - Atlantis Resort - Paradise Island, Bahamas
Majestic Star Casino, Gary IN
Player Development Executive Host 4/08 – 2/09
• Develop initiatives that identifies and target revenue from familiar gaming markets.
• Create and implement player development events that attract new clientele to the casino.
• Maintain Profiles of Host Level Players.
• Credit Approval Authority.
Isle of Capri Casino, Boonville, MO
Executive Casino Host 12/06 – 3/08
• Created and implemented player development events to attract new clientele to the casino.
• Developed business initiatives that identifies and target revenue potential within key market segments including Acquisitions,
Play Consolidation and Retention.
• Successfully drove gaming revenue for targeted VIP customers through aggressive contact strategies including telemarketing
and special events.
• Successfully acquired business in markets within a 150-mile radius.
• Facilitated open communication and information flow to senior management developing comprehensive status reports for
review and analysis.
• Analyzed statistical data and tracked key volume indicators.
• Responsible for public relations and guest relations, consistently promoting Casino activities and services, enhancing the
company profile and increasing customer retention levels.
• Achieved a 4.2 rating out of a 5.0 evaluation. The highest rated employee in the department.
• Special Recognition Award 3rd and 4th Qtr. 2007
Ameristar’s Casino, St Charles, MO 12/04 – 12/06
Casino Host
• Maintain Profiles of Host Level Players
• Successfully put together property functions that targeted diverse markets.
• Analyzed statistical data and tracked key indicators that helped the host team to achieve revenue goals.
• Consistently achieved growth and profitability increases within the AEP (Avid Experienced Player), and VIP business
sectors.
2. • Achieved the distinction of being the highest rated Casino Host for the brand in 4th Qtr 2005 and second highest in 1st Qtr 06.
Argosy’s Alton Belle Casino, Alton, IL 12/03 – 12/04
Casino Host
• Increased Argosy’s Share of the Wallet profitably from VIP customers’ base by building strong professional relationships,
acquiring new business, securing account reactivation and providing superior customer service to build loyalty.
• Responsible for off-property events (Rams, Blues and Cardinal events)
• Provided monitoring and statistical data to increase long distant customer trips.
• Provided strong telemarketing relations and mail campaigns.
• Rated #2 in Revenue gains on a team of 6 1st Qtr. 04
• Rated # 1 in Revenue gains 2nd & 3rd Qtr. 04
Harrah’s Casino & Hotel, ST. Louis, MO
Slot Supervisor 04/03 – 12/03
• Maintain customer service levels on the slot floor.
• Responsible for paying jackpots, counting down banks and ensuring that all focus keys are being demonstrated.
• Responsible for 13 directs direction and mentoring to help maintain high customer service levels.
• Implemented all Focus training skills and handled all customer complaints and disputes.
Mark Twain Casino, LaGrange, MO
Slot Shift Manager 05/01- 03/03
• Responsible for a vast range of business functions including hiring and training the slot department.
• Collaborate close with Missouri Gaming Commission to establish regulatory procedures.
• Collaborated with GLI in testing all machines and setting up the gaming floor.
• Performed operational evaluations to determine areas for improvement and implement effective programs to improve service
and guest experiences.
• Achieved the highest rated department in employee retention. (8% turnover) in the largest department.
Gold Coast Hotel and Casino, Las Vegas, NV 06/92-04/01
Slot Supervisor
• Impressed Change Banks and Booths
• Filled Slot Machines
• Paid Jackpots and Supervised Slot Floor
• Shared shift responsibility of counting and disbursing Tokes
ADDITIONAL PROFESSIONAL EXPERIENCE
Community Ambassador 2008
Isle of Capri Loaned Executive for United Way 2007
Produce Mgr, Albertson’s Grocery Stores 12/82-6/92
EDUCATION
Graduated High School 1982
Texas Senior High, Texarkana, TX
Texas College, Tyler, TX 1982-1983
Community College, Las Vegas, NV 1990-1992
PROFESSIONAL DEVELOPMENT
IsleOne Core Management Series 2007
Putting People First 2007
Telephone Selling Skills (Baker Communications) 2005
Business Writing I & II 2004
Key Management Learning Series 2002
Harrah’s Leadership Training 2003
Diversity Trainer 2000
Slot Performance training 1996
3. TECHNICAL SKILLS
Database Design/Development: Power Point, Word, and Excel/ Goldmine
Operating Systems: Windows XP, CMS (Casino Management Systems), LMS/RMS (Hotel Revenue Management Systems), CDS