Crowdsourcing for Product ManagersPaul Dombowsky
Opening Thought…the world is becoming too fast, too complex and too networked for any organization to have all the answers inside.YochaiBenkler, Yale University from the Wealth of Networks2
Key TopicsProduct Management Defined – What is it in a Web2.0 World?
Does customer engagement help?
Current conversations – participant or observer
What is crowdsourcing?
Is crowdsourcing a viable option?
Risks and rewards for crowdsourcing
Can crowdsourcing help build better products?
Can crowdsourcing help accelerate path to profits?
Examples
Best Practices
Tools
Q&A3
What is Product Management?The organizational structure within a business that manages the development, marketing and sale of a product or set of products throughout the product life cycle. It encompasses the broad set of activities required to get the product to market and to support it thereafter.In 2011, is this definition enough?4
What is Social Product Management?The opening up of innovation to internal and external input for the development of products in various stages of the product development lifecycle.Crowdsourcing can be part of an open innovation or social product management strategy.5
Product Management LifecycleCapture new customers with options & features they are looking for.CrowdsourceOption:features & functionalityCrowdsourceTesting – early adopters rewardSocializing requirements and prioritization gathering improves decision making 6
Where does trust sit?According to Forrester Research (2010),71% of people say they trust the opinionsof family, friends and colleagues as a sourceof information on products and services.Their crowd or tribe.7
Where the conversations are happening?Official & UnofficialGoogle Groups
Wiki’s
User Groups
Podcasts
Blogs
User Voice
Epinions
Cnet
Reviewsarena

Ideavibes - Crowdsourcing for Product Managers 05/31/11

Editor's Notes

  • #8 Convention wisdom says
  • #15 Everyone has different rationales for speaking up – they have issues with a particular aspect of a product – they see
  • #16 Convention wisdom says