2. You are encouraged to use your mobile
device during this presentation
#IBMConnect
#IBMConnectID505
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3. Objectives
Share the IBM internal story on becoming a mobile enterprise
What worked…what didn’t
The next steps on IBM’s mobile enterprise journey
Engaging IBM to assist with your mobile deployment
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4. IBM
435,000 employees worldwide
50% of employees are mobile
120,000 employees using smartphones and tablets; 80,000 are BYOD
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5. BYOD = Bring Your Own Device
The use of personally-owned devices
such as smartphone, tablets and laptops
for business purposes IBM's BYOD program "really
is about supporting
employees in the way they
want to work. They will find
the most appropriate tool to
Impossible to stop BYOD – employees get their job done. I want to
make sure I can enable them
will “find a way” to do that, but in a way that
safeguards the integrity of our
business.“
- IBM CIO Jeanette Horan
BYOD isn’t new at IBM – expanding
mobile services is
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6. How IBM became a mobile enterprise
Strategy
Education Policy
Technology
7. The mobile enterprise starts with defining a strategy
Business problem
Personas and use cases
Strategy
Mobile applications
8. IBM’s mobile strategy
Embrace smartphones, tablets &
BYOD
Increase employee flexibility,
productivity and satisfaction
Strategy
Security is a key requirement: trust but
verify
9. Written corporate mobile policy is essential
Terms and conditions
Corporate owned devices & BYOD
Policy
Collaborative effort by information
technology, security, human resources,
legal, procurement and reimbursement
10. IBM’s mobile policy
Single policy for PCs, smartphones and
tablets published on IBM’s intranet
Addresses corporate-owned as well as
BYOD (opt-in)
Policy
Collaborative effort by information
technology, security, human resources,
legal, procurement and reimbursement
12. Mobile technology in use inside IBM
BlackBerry Enterprise Server
IBM Lotus Notes Traveler
IBM Endpoint Manager
IBM Sametime Mobile
IBM Connections Mobile Technology
IBM Worklight
IBM Mobile Connect
13. IBM Lotus Notes Traveler
Two way-synchronization of email,
contacts and calendar
Support for Apple iOS, Google Android,
Windows Mobile and Symbian.
Windows Phone support coming
1Q2013
14. IBM Endpoint Manager
Mobile Device Management (MDM) for
smartphones, tablets, PCs and servers
Compliments IBM Traveler with
advanced management including
jailbreak detection, anti-malware
compliance and compliance with
corporate security policy
15. IBM Lotus Notes Traveler and IBM Endpoint Manager are
complimentary
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16. IBM Sametime and IBM Connections
Instant messaging
Social business
Moving beyond e-mail
17. IBM Worklight
Develop custom native, web, HTLM5 and
hybrid applications
Support for multiple platforms including
Apple iOS, Android, BlackBerry and
Windows Phone
Components include studio, server,
runtime, console and app center
18. IBM Mobile Connect
Secure Virtual Private Network solution
Connects smartphones and tablets on
the public Internet securely with
corporate network (e.g. Traveler,
Sametime, Connections)
Invisible to end users: superior end-
user experience
19. Employees are the weakest security link and education is
essential
Identifying cybersecurity threats
Protecting corporate and client data
Safeguarding devices Education
Data and security incident reporting
Build a “culture of security”
20. IBM Mobile Education
Business Conduct Guidelines
Digital IBMer secure computing online
education
Education
IT Help Central
Social sharing via IBM Connections
Technology Adoption Program (TAP)
21. The next steps of IBM’s mobile journey
Increasing infrastructure capacity to support
more mobile devices
More mobile applications
Network access control and corporate wi-fi
enhancements
Containerization
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22. Lessons learned
Don’t try to boil the ocean – walk before you run
Open and frank communication with employees
The mobile enterprise continues to evolve – be flexible and embrace change
Reach out for help from mobile experts - IBM CIO partnered with IBM Global
Technology Services
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23. IBM offers products and services to address the complete
mobile lifecycle
Connect to backend
Build mobile systems
applications
Assess and Plan Manage mobile devices
enterprise mobile and applications
strategy
Secure your
mobile business
Transform the
business by creating Extend existing business
new opportunities capabilities to mobile devices
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24. By engaging a services provider, leading businesses
accelerate value from mobile
2/3
of chief information officers
Free IT staff to focus on other
business-critical initiatives
(CIOs) plan to partner
extensively to gain new Leverage additional skill sets
skills and expertise as needed
20% Gain in-depth expertise of
methodologies and tools
productivity gains and cost
savings experienced by Have wider range of mobile
CIOs who have outsourced activities underway
key mobile services
Source: The New Workplace CIO Study, IBM Market Insights, October 2011
25. Many IBM clients have already experienced the benefits of a
holistic approach to a mobile-enabled enterprise
Consolidating a ruggedized Banking on BYOD:
mobile device strategy to leveraging secured mobility
streamline logistics and services to improve
reduced operating costs enterprise application access
Transportation Banking
North American freight firm European bank implemented
improved product delivery, a BYOD program for
inventory management and smartphone and tablet
logistics support while access to corporate email,
cutting costs with ruggedized contacts, calendar, intranet
mobile devices. and applications
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26. For more information
IBM mobile enterprise
ibm.com/mobile-enterprise
IBM mobile services
ibm.com/services/mobility
IBM mobile software
ibm.com/software/solutions/mobile-enterprise/
YouTube videos
youtube.com/ibmmobileenterprise
@IBMMobile
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27. For more information – continued
IBM CIO video, whitepaper presentation
chrispepin.com/2012/11/how-ibm-became-mobile-enterprise.html
An integrated approach to managing and securing your mobile environment
public.dhe.ibm.com/common/ssi/ecm/en/tis14115usen/TIS14115USEN.PDF
IBM mobile frontier blog
ibm.com/developerworks/mydeveloperworks/blogs/mobileblog
@ChrisPepin
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