This document summarizes IBM's experience implementing a Bring Your Own Device (BYOD) program. It discusses how IBM developed a mobile strategy and policy, educated employees, and implemented technology like Lotus Notes Traveler and Endpoint Manager to manage devices while allowing flexibility. The next steps are to increase infrastructure for more devices, develop more apps, and enhance network access. Lessons included not trying to do too much at once and getting help from mobile experts.

1. ID505 BYOD at IBM - IBM Lotus Notes
Traveler, IBM Connections Mobile,
IBM Endpoint Manager and More!
Chris Pepin | IBM Mobile Technology Evangelist
© 2013 IBM Corporation

2. You are encouraged to use your mobile
device during this presentation
#IBMConnect
#IBMConnectID505
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3. Objectives
 Share the IBM internal story on becoming a mobile enterprise
 What worked…what didn’t
 The next steps on IBM’s mobile enterprise journey
 Engaging IBM to assist with your mobile deployment
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4. IBM
 435,000 employees worldwide
 50% of employees are mobile
 120,000 employees using smartphones and tablets; 80,000 are BYOD
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5. BYOD = Bring Your Own Device
 The use of personally-owned devices
such as smartphone, tablets and laptops
for business purposes IBM's BYOD program "really
is about supporting
employees in the way they
want to work. They will find
the most appropriate tool to
 Impossible to stop BYOD – employees get their job done. I want to
make sure I can enable them
will “find a way” to do that, but in a way that
safeguards the integrity of our
business.“
- IBM CIO Jeanette Horan
 BYOD isn’t new at IBM – expanding
mobile services is
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6. How IBM became a mobile enterprise
Strategy
Education Policy
Technology

7. The mobile enterprise starts with defining a strategy
 Business problem
 Personas and use cases
Strategy
 Mobile applications

8. IBM’s mobile strategy
 Embrace smartphones, tablets &
BYOD
 Increase employee flexibility,
productivity and satisfaction
Strategy
 Security is a key requirement: trust but
verify

9. Written corporate mobile policy is essential
 Terms and conditions
 Corporate owned devices & BYOD
Policy
 Collaborative effort by information
technology, security, human resources,
legal, procurement and reimbursement

10. IBM’s mobile policy
 Single policy for PCs, smartphones and
tablets published on IBM’s intranet
 Addresses corporate-owned as well as
BYOD (opt-in)
Policy
 Collaborative effort by information
technology, security, human resources,
legal, procurement and reimbursement

11. Technology implements and enforces corporate policy
 Endpoint management
 Data & application management
 Network access Technology
 Anti-malware
 Authentication

12. Mobile technology in use inside IBM
 BlackBerry Enterprise Server
 IBM Lotus Notes Traveler
 IBM Endpoint Manager
 IBM Sametime Mobile
 IBM Connections Mobile Technology
 IBM Worklight
 IBM Mobile Connect

13. IBM Lotus Notes Traveler
 Two way-synchronization of email,
contacts and calendar
 Support for Apple iOS, Google Android,
Windows Mobile and Symbian.
Windows Phone support coming
1Q2013

14. IBM Endpoint Manager
 Mobile Device Management (MDM) for
smartphones, tablets, PCs and servers
 Compliments IBM Traveler with
advanced management including
jailbreak detection, anti-malware
compliance and compliance with
corporate security policy

15. IBM Lotus Notes Traveler and IBM Endpoint Manager are
complimentary
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16. IBM Sametime and IBM Connections
 Instant messaging
 Social business
 Moving beyond e-mail

17. IBM Worklight
 Develop custom native, web, HTLM5 and
hybrid applications
 Support for multiple platforms including
Apple iOS, Android, BlackBerry and
Windows Phone
 Components include studio, server,
runtime, console and app center

18. IBM Mobile Connect
 Secure Virtual Private Network solution
 Connects smartphones and tablets on
the public Internet securely with
corporate network (e.g. Traveler,
Sametime, Connections)
 Invisible to end users: superior end-
user experience

19. Employees are the weakest security link and education is
essential
 Identifying cybersecurity threats
 Protecting corporate and client data
 Safeguarding devices Education
 Data and security incident reporting
 Build a “culture of security”

20. IBM Mobile Education
 Business Conduct Guidelines
 Digital IBMer secure computing online
education
Education
 IT Help Central
 Social sharing via IBM Connections
 Technology Adoption Program (TAP)

21. The next steps of IBM’s mobile journey
 Increasing infrastructure capacity to support
more mobile devices
 More mobile applications
 Network access control and corporate wi-fi
enhancements
 Containerization
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22. Lessons learned
 Don’t try to boil the ocean – walk before you run
 Open and frank communication with employees
 The mobile enterprise continues to evolve – be flexible and embrace change
 Reach out for help from mobile experts - IBM CIO partnered with IBM Global
Technology Services
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23. IBM offers products and services to address the complete
mobile lifecycle
Connect to backend
Build mobile systems
applications
Assess and Plan Manage mobile devices
enterprise mobile and applications
strategy
Secure your
mobile business
Transform the
business by creating Extend existing business
new opportunities capabilities to mobile devices
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24. By engaging a services provider, leading businesses
accelerate value from mobile
2/3
of chief information officers
Free IT staff to focus on other
business-critical initiatives
(CIOs) plan to partner
extensively to gain new Leverage additional skill sets
skills and expertise as needed
20% Gain in-depth expertise of
methodologies and tools
productivity gains and cost
savings experienced by Have wider range of mobile
CIOs who have outsourced activities underway
key mobile services
Source: The New Workplace CIO Study, IBM Market Insights, October 2011

25. Many IBM clients have already experienced the benefits of a
holistic approach to a mobile-enabled enterprise
Consolidating a ruggedized Banking on BYOD:
mobile device strategy to leveraging secured mobility
streamline logistics and services to improve
reduced operating costs enterprise application access
Transportation Banking
North American freight firm European bank implemented
improved product delivery, a BYOD program for
inventory management and smartphone and tablet
logistics support while access to corporate email,
cutting costs with ruggedized contacts, calendar, intranet
mobile devices. and applications
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26. For more information
IBM mobile enterprise
ibm.com/mobile-enterprise
IBM mobile services
ibm.com/services/mobility
IBM mobile software
ibm.com/software/solutions/mobile-enterprise/
YouTube videos
youtube.com/ibmmobileenterprise
@IBMMobile
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27. For more information – continued
IBM CIO video, whitepaper presentation
chrispepin.com/2012/11/how-ibm-became-mobile-enterprise.html
An integrated approach to managing and securing your mobile environment
public.dhe.ibm.com/common/ssi/ecm/en/tis14115usen/TIS14115USEN.PDF
IBM mobile frontier blog
ibm.com/developerworks/mydeveloperworks/blogs/mobileblog
@ChrisPepin
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28 © 2013 IBM Corporation