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Lotusphere 2011: ID702 Smartphones at IBM


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CIOs today are under increasing pressure by employees to be able to leverage personally owned smartphones and tablets for business purposes. Learn details on how IBM is addressing this demand from its global employees and delivering solutions to a variety of platforms including BlackBerry, Google Android, Apple iPhone and iPad, Windows Mobile and Nokia Symbian.

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Lotusphere 2011: ID702 Smartphones at IBM

  1. 1. ID702 Smartphones at IBMChris PepinIBM Mobile Technology Evangelist © 2011 IBM Corporation
  2. 2. IBM at a glance● World’s largest information technology company ─ $99.9B revenue; $14.8B income● ~400,000 full time regular employees; ~100,000 contractors ─ 5,970+ executives ─ 39,700+ managers A highly diverse workforce:● Operations in 170 countries, divided 50% workforce has less than 5 years of service ● into 5 operating teams and/or markets 62% workforce is in our services business ● ─ North America, North East Europe, South West Europe, Asia Pacific, ● 50% of employees work remotely – not from a Growth Markets traditional IBM office● Key business segments 71% of our employee population is outside USA ● ─ Global Technology Services ● 15% of population comes from acquisitions & ─ Global Business Services outsourcing deals ─ Systems and Technology Group ─ Software Group © 2011 IBM Corporation 2
  3. 3. Information Technology @ IBM● 500,000 primary workstations, Lenovo laptops (95%) and desktops (5%)● IBM created and managed operating system image. 97% of primary workstations are Microsoft Windows. 3% Linux and Apple Macintosh. Users have administrator rights to add software● Lotus Notes, Lotus Sametime and Lotus Symphony rich client applications. AT&T Network Client VPN. On Demand Workplace corporate web portal. Lotus Connections, LotusLive. Access to Facebook, Twitter, LinkedIn etc.● 100,000 corporate liable cell phones, data cards and BlackBerry. Another 50,000 employees are reimbursed for wireless expenses. 30,000 BlackBerry smartphones; 12,000 Apple iOS, Google Android, Symbian, Windows Mobile smartphones and tablets● Employee-focused help has evolved from manual, labor-based services to automated, online services © 2011 IBM Corporation 3
  4. 4. Workplace of the FutureStrategic initiative to understand whattools, technology, policies, guidelinesand support our workforce will need inthe future● Information Technology● Human Resources● Legal● Security● Learning● Communications● Governance © 2011 IBM Corporation 4
  5. 5. What is mobility in the workplace?The ability to work securely, anywhere, anytime from anydevice © 2011 IBM Corporation 5
  6. 6. Bring your own device● Employees have the option of using a personally owned laptop, smartphone or tablet for business purposes subject to security requirements● Mobile devices of greatest interest include Apple iOS, Google Android, BlackBerry, Symbian and Windows Mobile● Information Technology (IT) provides services and support to access corporate systems © 2011 IBM Corporation 6
  7. 7. Mobility trends and predictions● Citibank: smartphone sales grew 53% in 2010 — though growth is expected to slow in 2011 to 29%● Google: 300K Android phones are activated each day● IDC: Led by iPad, 17 million tablets shipped in 2010● Forrester Research: Over 82 million tablet users in the U.S. By 2015● Gartner: By 2014, 90 percent of organizations will support corporate applications on personal devices © 2011 IBM Corporation 7
  8. 8. Mobile technologies● Hardware ─ More powerful, dual-core processors ─ Front and rear facing cameras ─ Higher resolution multi-touch screens● 4G, LTE, WiMAX, HSPA+ ─ High-speed mobile Internet access ─ Provides a wireless alternative to cable and DSL for "last mile" broadband access● Femtocell and microcell ─ Small cellular base station that connects to the carrier via broadband ─ Useful for improving coverage in low signal areas● Mobile wi-fi hotspots ─ A compact wireless router creates a local area of shared high-speed Internet connectivity ─ Available as a stand alone device as well as integrated in many smartphones ─ Increases flexibility for employees and offers an opportunity to consolidate data plans and reduce cost © 2011 IBM Corporation 8
  9. 9. Mobile services● Voice● Internet● Rich media● Virtual Private Network (VPN)● Wi-fi● Mail, calendar and contacts● Collaboration● Social media● Document viewing, editing, sharing● Business applications● Global Positioning System (GPS)● Security © 2011 IBM Corporation 9
  10. 10. Security● Eight character alphanumeric password ─ Expiration every 90 days ─ Device lock after 30 minutes● Device wipe ─ Remote ─ After 10 invalid password attempts● On device data encryption for Sensitive Personal Information (SPI) or high-value data ─ RIM BlackBerry ─ Apple iOS ─ Lotus Traveler for Android ─ Third party solutions● Security suite © 2011 IBM Corporation 10
  11. 11. BlackBerry● Automatic, two-way, over the air synchronization of Notes email, calendar contacts, memo and to-do● Enterprise security and Mobile Device Management (MDM) capabilities● Rich set of collaboration applications including Enterprise Messenger (Sametime), Lotus Connections and Lotus Quickr● Inside IBM, weve developed both web-based and native applications © 2011 IBM Corporation 11
  12. 12. Lotus Traveler● Automatic, two-way, over the air synchronization of Notes email, calendar and contacts● Included with Lotus Domino server● Support for Apple iOS, Google Android, Nokia Symbian and Windows Mobile● Mobile Device Management (MDM) capabilities © 2011 IBM Corporation 12
  13. 13. Lotus iNotes● Web-based e-mail, contacts and calendar● Included with Lotus Domino server● Three flavors: full, lite and ultra-light● Smartphone and tablet support for Apple iOS and Google Android © 2011 IBM Corporation 13
  14. 14. Lotus Mobile Connect● Virtual Private Network (VPN) security software for wireless and wired network connections● Helps protect transmission of sensitive information with data encryption● Client-less access Access HTTP- or HTTPS-based applications (for example, IBM Lotus iNotes) via browser-based login and authentication● Supports a full range of smartphones, tablets as well as PCs and Apple Macintosh © 2011 IBM Corporation 14
  15. 15. Mobile applications● Web applications● Native applications● Hybrid applications● Virtual applications● “Off the shelf” applications● Custom applications● WhirlWind application store● Mobile Device Management (MDM) “Moving beyond e-mail” © 2011 IBM Corporation 15
  16. 16. Chronology● 2004-2007: BlackBerry is the sole smartphone option with limited employee access● 2008: Limited proof of concept for Windows Mobile● 2009: Launch pilot and expand to include Nokia and Apple iOS and embrace employee owned-model with expanded access● 2010: Complete pilot and begin production deployment. Expand platform support to include Apple iPad and Google Android● 2011: Wide-scale production deployments. Mobility as a core infrastructure service as opposed to an add-on © 2011 IBM Corporation 16
  17. 17. IBM Technology Adoption Program● Internal program to leverage emerging technology and accelerate internal transformation● Brings together the collaboration community, iterative development and emerging technologies● Technology is tested under real-world conditions in a global enterprise● Mobility, including smartphones and tablets are a major focus © 2011 IBM Corporation 17
  18. 18. Key learnings● Employees want a single device for business and personal use and are supportive of personally owned devices● Separation of personal and corporate data remains a challenge. Wiping an entire device is unpopular with users● Device passcode locks are a major employee dissatisfier but are necessary for security until more options are available (e.g. biometrics)● There is a business need to provide robust mobile services to reduce unsafe computing practices. Users will take the path of least resistance● Browser-based “cloud” solutions (e.g. iNotes Ultra-light) provide flexibility, reduce device dependancy and can help address security concerns● With choices, come questions (e.g. whats the best device for me?). Provide the right information to employees so they can make informed decisions● Enterprise capabilities continue to lag in a consumer-driven market● Leverage SSL VPN for e-mail and a separate VPN for general access● Actions by the carriers in countries impact enterprise deployments © 2011 IBM Corporation 18
  19. 19. Links● IBM Social Computing Guidelines ─● IBM Technology Adoption Program Redpaper ─● IBM Mobile Enterprise Services ─ © 2011 IBM Corporation
  20. 20. Legal Disclaimer © IBM Corporation 2011. All Rights Reserved. The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2, PartnerWorld and Lotusphere are trademarks of International Business Machines Corporation in the United States, other countries, or both. Unyte is a trademark of WebDialogs, Inc., in the United States, other countries, or both.. Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. © 2011 IBM Corporation 20