IBM Mobile Enterprise Services


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Used at the IBM booth at RIM BlackBerry World - May 2022

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  • 05/09/11
  • 3 pillars. Underlying theme is security.
  • IBM Mobile Enterprise Services

    1. 1. IBM Mobile Enterprise Services Delivering a range of smartphone and tablet services to enterprise customers world-wide May 2011
    2. 2. ...about people ... about creating a culture for innovation … about enabling employees to focus on their work, instead of the complexity of technology ... about business transformation The workplace is… ... working anywhere, anytime
    3. 3. Enablers of a smarter workplace
    4. 4. Mobility <ul><li>Gartner: By 2013, 80% of businesses will support a workforce using tablets </li></ul><ul><li>IDC: In the fourth quarter of 2010, smartphones sales (101 million) exceeded personal computers (92 million) in units shipped for the first time </li></ul><ul><li>Gartner: By 2014, 90 percent of organizations will support corporate applications on personal devices </li></ul>
    5. 5. Mobility lifecycle <ul><li>Business requirements and segmentation </li></ul><ul><li>HR and security policies </li></ul><ul><li>Assessment & planning of architecture & design </li></ul><ul><li>Project management and reporting </li></ul><ul><li>Device replacement and upgrade </li></ul><ul><li>Destruction of corporate data and asset disposal </li></ul><ul><li>Procure devices and service plans </li></ul><ul><li>Security policy </li></ul><ul><li>Virtual Private Network </li></ul><ul><li>Application deployment </li></ul><ul><li>Device configuration </li></ul><ul><li>Mobile Device Management </li></ul><ul><li>Security health check </li></ul><ul><li>OS and application upgrades </li></ul><ul><li>End user hardware and software support </li></ul><ul><li>Carrier and telecommunication vendor support </li></ul><ul><li>Middleware support </li></ul>
    6. 6. IBM mobile products and services <ul><li>Infrastructure </li></ul><ul><li>Mobile Enterprise Services </li></ul><ul><li>Integrated Communication Services </li></ul><ul><li>Integrated Security Services </li></ul><ul><li>Telecom Expense Management </li></ul><ul><li>Social & Collaboration </li></ul><ul><li>Lotus Traveler </li></ul><ul><li>IBM Connections </li></ul><ul><li>IBM Sametime </li></ul><ul><li>LotusLive </li></ul><ul><li>Business Intelligence </li></ul><ul><li>Cognos </li></ul><ul><li>Consulting </li></ul><ul><li>Global Business Services </li></ul><ul><li>Mobile Application Development </li></ul><ul><li>IBM Mobile Solutions Practice </li></ul><ul><li>Cloud </li></ul><ul><li>Smart Business Desktop </li></ul><ul><li>Mobile Device Management </li></ul>
    7. 7. IBM Mobile Enterprise Services <ul><li>Knowledge worker and task worker solutions </li></ul><ul><li>~150 customers worldwide with ~250,000 smartphones and tablets </li></ul><ul><li>Predictable, per user per month pricing </li></ul><ul><li>Enterprise e-mail, contacts and calendar </li></ul><ul><li>Support for both corporate and personal liable devices </li></ul><ul><li>Hosted Mobile Device Management (MDM) services </li></ul><ul><ul><li>Automated onboarding </li></ul></ul><ul><ul><li>Security </li></ul></ul><ul><ul><li>Self-service support </li></ul></ul><ul><ul><li>Cost and mobile application management </li></ul></ul><ul><li>Administration and end-user support </li></ul>
    8. 8. IBM is a mobile business <ul><li>Historically, IBM has limited smartphone access to a small number of employees (~25,000) </li></ul><ul><li>In 2009, IBM embraced a heterogeneous employee liable model and has over 20,000 employees with RIM BlackBerry, Apple iPhone/iPad, Google Android, Symbian and Windows Mobile smartphones and tablets with access to the corporate network </li></ul><ul><li>The service is delivered by the IBM Mobile Enterprise Services team </li></ul><ul><li>Goal: 100,000 smartphone and tablet users by the end of 2011; majority are employee-liable devices </li></ul><ul><li>A highly diverse workforce: </li></ul><ul><li>400,000 employees worldwide </li></ul><ul><li>50% workforce has less than 5 years of service </li></ul><ul><li>50% of employees work remotely – not from a traditional IBM office </li></ul><ul><li>15% of population comes from acquisitions & outsourcing deals </li></ul>
    9. 9. IBM Mobile Enterprise Services is global 250,000+ devices 150+ customers
    10. 10. Questions?