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BMC Discovery
for Multi-Cloud
Bill Spinner
BMC Software
Multi-Cloud
Connectivity &
Experience
AI & Machine
Learning
Speed &
Scale
Open & Modular
Platforms
Automation Compliance Security
New technology realities
© Copyright 2017 BMC Software, Inc.
Multi-Cloud Reality
© Copyright 2017 BMC Software, Inc.
Public
Cloud
3rd Party
Providers
Data
Centers
Private Cloud
Hybrid
Cloud
Digital Services
0101010101110111001
Core IT
01010101011110101010101 110100111001
Service
Subscribers
Inter-connected
devices will be in use
by 2020
28
Billion
Of New Business
Processes and Systems
Will Incorporate
Some Element of the
Internet of Things
>50%90%
Of Workloads will be
processed by cloud data
centers; only 8 percent
will be processed by
traditional data centers
by 2020
71%
Number of enterprises
adopting Hybrid Cloud
computing
(up from 58% last year)
Industry Trends &
Shifting Enterprise Priorities
Challenges in the Multi-Cloud Landscape
CIOHow do I deliver multi-channel
experiences for the enterprise?
How do I discover
apps across various cloud
environments?
How do I service our
Apps & protect our data?
How do I secure across all my
solutions & vendors?
How do I monitor cloud
ready apps?
How do I integrate cloud apps with
other apps that are on premise?
© Copyright 2017 BMC Software, Inc.
Data dependencies matter for GDPR
Understanding application
dependencies
Understanding new
GDPR Regulation
SaaS
PaaS
IaaS
Models
Multi-Cloud Configuration Management
Spans all Types of Services
Delivery
Hybrid
Private Traditional ITPublic
Development
DevOps
Agile
Waterfall
© Copyright 2017 BMC Software, Inc.
Know current state to transform
Hybrid
Private Traditional ITPublic
© Copyright 2017 BMC Software, Inc.
Discovery for
Digital Enterprise
Cost Transparency
Service Awareness Security
BMC
Discovery
© Copyright 2017 BMC Software, Inc.
Start Anywhere
Discovery & Mapping
Continuous Content
Updates
Multi-Cloud Strategy
• A traditional top-down approach fails to discover complexity
• Reduced time & effort with dynamic models
• Average cost of $2,800 for each service model (IDC)
• The pace of technology changes requires continuous updates
• Technology Knowledge Updates (TKU) allows for continuous updates to
Discovery’s extensive library
• Discovery has been around for 12+ years with over 4,000 asset types found
• Identify infrastructure components to move to the cloud
• Include cloud services from AWS and Azure, in your application modeling
• Keeping up with the speed of cloud
Discovery for Service Awareness
© Copyright 2016 BMC Software, Inc.
What BMC Impacts:
• 80% Reduced effort to map applications (IDC)
• 80% of mean time to repair (MTTR) is
determining what is causing the issue
IDC projects that these organizations will realize average annual
benefits worth $18,433 per 100 servers over five years ($2.33
million per organization) from IT staff efficiencies.
Service
Aware
Value Differentiator Why this Matters
Discovery for Security
Blind spot Detection
Change Impact
Assessment
Audit Assessment
• Identify servers that could be backdoor entry points
• 80% of attacks go after a known vulnerability
• 50% of exploitations happen within 30 days; it takes average of 193 days to
patch a known vulnerability
• Accurate change impact assessment
• 56% of enterprises report a change re-work rate between 11%-24% (Forrester)
• Pre-deployment activities take 22% of staff time & resource in the datacenter (IDC)
• $30B in data center capital is sitting idle globally (Anthesis Group
& Stanford University)
• Due to GDPR, companies need to be able to work at scale and with precision to erase
all data on a single customer and certify that result. (Forrester)
© Copyright 2016 BMC Software, Inc.
What BMC Impacts:
• $300K savings by eliminating orphaned and unused
assets (ECOLAB)
• 60% reduction in audit prep time from 90 to 30 days
“We’re avoiding millions of dollars of software costs with BMC ADDM. We
find where software is not being used or not required. Then we can reuse
or reallocate the license instead of buying new licenses.” – IDC Research
Report, 2016
Security
Starts Here
Value Differentiator Why this Matters
Discovery for the Cost Transparency
Cost
Transparent
Start Anywhere
Discovery & Mapping
Data Accuracy
Standard Cost Model
• Understanding of the dependencies to break down cost by line of business
• Give P&L accurate reflection of the spends by usage
• Rationalize applications and shift savings to innovation projects for the business
• Automated data collection allow for reduced manual collection, collation, and
management of asset and inventory data.
• Native integration with CMDB allows for processing of data from multiple sources.
• IT Spend has become one of the largest budget line items in companies today.
• IT Operations worldwide spent over $3.1 trillion dollars in 2007 alone.
• Shift spend from running the business to growing the business.
© Copyright 2016 BMC Software, Inc.
What BMC Impacts:
• Decrease in amount of manual activity necessary to
• collect, collate, and maintain inventory.
• Decrease IT spend by shaping demand from lines of business
“62% of CIO’s don’t believe there’s adequate transparency of IT cost,
contribution, and performance.” (FORRESTER)
Value Differentiator Why this Matters
BMC DISCOVERY
L2 & L3
SUPPORT
SYS ADMIN
CAPACITY
MANAGER
CLOUD
ARCHITECT
IT OPERATIONS
MANAGER
COMPLIANCE &
RISK MANAGER
IT OPERATIONS
MANAGER
SECURITY
ADMIN
ASSET
MANAGER
IT FINANCE
MANAGER
CONFIG
MANAGER
CHANGE
MANAGER
COMPLIANCE as
a SERVICE
FTE Reduction
REDUCTION IN
EXPOSURE
DURATION
LOWER
SECURITY COST
DE-RISK
APPLICATION
PORTFOLIO
RIGHT THE FIRST TIME:
FTE Reduction
SELF HEALING:
FTE Reduction
MULTI-CLOUD
Infrastructure
cost reduction
RIGHT SIZE
CLOUD
SERVICES
DE-RISK CLOUD
INFRASTRUCTURE
INCREASING BENEFIT
PERSONAENABLING
TECHNOLOGY
INCREASING MATURITY
LOWER NON-
COMPLIANCE
IMPACTS
LOWER
SOFTWARE
COST
GROWING INNOVATION
in IT Budget
BMC Discovery Enables Maturity for Many Processes
© Copyright 2017 BMC Software, Inc. BMC Confidential
How
Discovery
Can Help
Typical Discovery Challenges
Skill & Cost of operating multiple
discovery tools has grown out of control
The inability to access and integrate
cloud elements data
Loosely integrated portfolio
Multiple tools duplicated
functionality
“It is difficult for I&O leaders to demonstrate value from investments in discovery tools because success is often
defined by tool installation, not the value created.”
Current discovery solutions can’t reach full
stack and build application maps
Success defined by data collected as
opposed to data used
© Copyright 2017 BMC Software, Inc. BMC Confidential
Over 14 years Discovering your
Applications with BMC Discovery
Discovery
Virtual Appliance
Mainframe
Storage
Network
devices
Converged
infrastructure
Physical
Servers
Virtual
Machines
Clusters
Enterprise
software
Middleware
Custom
software
Cloud
services
Databases
Containers
Administrative
information
 Component discovery
 Relationship discovery
 Application modeling
 Data publication
CMDB
Business
Application
© Copyright 2017 BMC Software, Inc.
Continuous Content Updates
Deep Multi-Cloud Discovery
Start Anywhere Application Mapping
© Copyright 2017 BMC Software, Inc. BMC Confidential
BMC Discovery Provides Unique Benefits
Open and Secure
Event Driven
01
02
03
04
05
BMC
Discovery
© Copyright 2017 BMC Software, Inc. BMC Confidential – Subject to Change
Demo
Continuous Content Updates
40,000+ software versions
4,000+ hardware assets
3,000+ network devices
20+ storage brands
5,000+ lifecycle dates
1,000+ relationship types
100+ middleware
20+ DevOps technologies
Microsoft Azure
Amazon Web Services
Openstack
… more to come!
© Copyright 2017 BMC Software, Inc. BMC Confidential – Subject to Change
Increase
Visibility in the
Multi-Cloud
with BMC
Discovery
© Copyright 2017 BMC Software, Inc. BMC Confidential – Subject to Change
Multi-Cloud Application Models
Azure
Data
Center
AWS
© Copyright 2017 BMC Software, Inc. BMC Confidential – Subject to Change
Multi-Cloud
Dashboard
What public cloud resources?
In what regions(s)?
What applications are impacted?
Top deployed compute models?
Public cloud hosts exposed to the
internet?
© Copyright 2017 BMC Software, Inc. BMC Confidential – Subject to Change
Start Anywhere
Application
Mapping
Visualize suggested
application model
Define boundaries and
bespoke components
Publish model for
auto-updates
© Copyright 2017 BMC Software, Inc. BMC Confidential – Subject to Change
RESTful
API SNMP
Recognition
Rules
Discovery
Community
Reports &
Dashboards
Data
exports
Custom
patterns
Open Discovery
CyberArk
integration
Appliance
CLI
© Copyright 2017 BMC Software, Inc. BMC Confidential – Subject to Change
2) Process event received1) Send event REST call 3) Update the model
Third Party
System
BMC Discovery
Consolidation
Appliance
or Cluster
Event Based
Pattern Model Update
Event-driven model updates
Register external event sources Trigger Patterns vCenter integration out-of-the-box
© Copyright 2017 BMC Software, Inc. BMC Confidential – Subject to Change
Why This
Matters
© Copyright 2017 BMC Software, Inc.
28%
reduced event
volume
41%
Free up
IT Staff
BMC
Discovery
Cost Transparency
Service Awareness Security
BMC Confidential
Efficient change
management
Up-to-Date
Infrastructure
SW License
Visibility
$6B Communications
service provider automates
scanning of IT server assets
+3,000 Servers mapped daily
Minutes Vs. days for true-up reports
72 hoursWeekly time saved per server
Business Impact
Network topology data provides insight into the impact
of incidents and planned actions across network.
Quick identification of outdated software and operation
systems enables IT to keep systems current and
delivering high-quality service.
Automatic detection avoids 3-4 days of manual
research to track down and validate servers.
Windstream
© Copyright 2017 BMC Software, Inc. BMC Confidential
BMC Confidential
Publisher optimizes digital
service management to
keep presses rolling for
11M readers
+11M Daily readership
+5,000 Employees supported
Reduced MTTR
Business Impact
Detailed data enables staff to troubleshoot incidents
quickly, cutting MTTR significantly.
Visibility into assets and their relationships has improved
the change success rate measurably.
Change-related incidents have been greatly reduced.
News UK
© Copyright 2017 BMC Software, Inc. BMC Confidential
“When you have strong, well-defined processes and
advanced tools in place, you can cope with increases
in users, systems, and throughput – and continue to
ensure reliability without adding staff.”
- Paul O’Connell, Head of Enterprise Operations, News UK
k
BMC Discovery
Worldwide Customers
“Loving the advancements in visualisations in the new version, mixed with
the incoming Cloud discovery, we have a fantastic opportunity to further
empower our users and bring management that much closer to the data”
– Matt Lambie, Computacenter
1,000+ BMC Discovery Customers
© Copyright 2017 BMC Software, Inc. BMC Confidential
Visit
bmc.com/discovery
today!
Cost Transparent
Service Aware Security
BMC
Discovery
© Copyright 2017 BMC Software, Inc. - BMC Confidential—Internal Use Only
Level 2 Slides
Journey to Cognitive Enterprise
Growth
Cognitive Enterprise
Predictive Intelligence
Virtual Agents
Chatbots
Cognitive Service Management
Digital Enterprise
Multi Cloud
Multi Device
Multi Channel
Digital Service Management
© Copyright 2017 BMC Software, Inc. BMC Confidential
ITSM
Online Enterprise
Service Management
Excellence
CognitiveCapabilities
Cognitive Service Management Transformation
DIGITAL DISCOVERY DIGITAL SERVICE DIGITAL WORKPLACE
BMC INNOVATION SUITE
CognitiveServiceManagement
DIGITAL ENVIRONMENT
Multi- Cloud Multi-Channel(Omni-Channel)Multi- Device (IoT)
SERVICE MANAGEMENT EXCELLENCE
REMEDY, REMEDYFORCE (ON-PREM & CLOUD)
© Copyright 2017 BMC Software, Inc. BMC Confidential
ITSM
COGNITIVE
MICROSERVICE
IBM WATSON, TSI,
HOOKS FOR OTHER
DIGITAL WORKPLACE
LOB SERVICE MGMT
MULTI-CLOUD SVC MGMT
REMEDY ITSM
INTELLIGENT
AUTOMATION
AUTO :
CLASSIFICATION,
ROUTING,
ASSIGNMENT
INNOVATION SUITE
ATHENA (VIRTUAL
SUPPORT ASST.) +
CHAT BOT
DISCOVERY
Consumption
Layer
Digital
Discovery &
Digital Service
(IT & LOB)
Platform
Layer
Cognitive Embedded Across All Layers
Storage Discovery
Challenges
Reducing storage
cost and
operational risk
Teams work
in silos
Lack insight
into services
impacted by
storage changes
© Copyright 2017 BMC Software, Inc.
1. Enterprise Storage Group, 2015
88% of Respondents state that storage is growing at a rate of 10% or more annually1
Storage Trends
Our
Understanding
Goals for Storage Discovery
ITSM and ITOM
alignment
Provide application
awareness
Locate orphaned
storage
Improve
collaboration
© Copyright 2017 BMC Software, Inc.
© Copyright 2017 BMC Software, Inc.
Features & Capabilities
Understand how
storage systems
support business
services
View multivendor
storage data in
one place
Discover host
to storage
relationships
BMC Discovery for Storage
© Copyright 2017 BMC Software, Inc.
Benefits of Discovery for Storage
Align storage team
with ITSM and ITOM
processes
Provide application awareness
to storage planning, maintenance,
and chargeback
Locate orphaned
storage
Improve
collaboration
NAS Array
NetApp, Oracle ZFS (via
SNMP)
SAN Array
Hitachi, EMC, IBM, HP,
Dell, Fujitsu (via WBEM)
Virtual Storage
IBM SVC (via WBEM)
EMC VPLEX (via REST)
SAN Switches
Cisco, Brocade (via
SNMP)
Hypervisors
VMware, Hyper-V,
KVM, XenServer
Servers
Linux, Windows,
Solaris, AIX, HP
SAN
NAS
Virtualization
Network
Linux, Windows, Solaris
Vmware, KVM, Hyper-V
© Copyright 2017 BMC Software, Inc.
Agentless Discovery
Uses Standard Protocols WBEM
SNMP SSH REST
Connects to
Storage Management Software
or directly to
Storage Systems
Strategic Partnerships
Bringing It Together
BMC Discovery and Flexera provide
governance over your software
licensing to gain IT infrastructure
visibility, reduce software costs, and
maintain continuous compliance.
© Copyright 2017 BMC Software, Inc. © 2017 Flexera Software LLC. All rights reserved. | Company Confidential
1+1 = 3
BMC + Flexera
Better Together
Cloud
Reconciliation
Entitlements
SW Inventory
Optimization
Discovery
Dependencies Governance
© Copyright 2017 BMC Software, Inc.
Align Asset Data with Business Management
Asset showback & chargeback
Inventory management
Asset tracking & governance
Software end-of-life planning
Increasing integration with IT management solutions
Data Foundation
Knowledge
InformationProactive
Service-aligned
Integrate ITAM with incident & change processes
Software optimization
Best of Breed Partners
Baseline
+ +
BMC Discovery Integration to ServiceNow
Seamless Data
Pump Engine
 Migrate configuration data between BMC
and ServiceNow seamlessly
 Complete set of out-of-box maps to move
CIs and relationship data directly to
ServiceNow with “instant-on” capability
 Out-of-Box maps for all BMC Discovery data
classes and relationships
 Point and click map modification for future
customer needs
 Delta vs full load capabilities
 Compliant with ServiceNow best practices
including import set, transform maps, and
target tables
SEAMLESS DATA PUMP for BMC and ServiceNow by Tech Data

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BMC Discovery with new Multi-Cloud Function

  • 1. BMC Discovery for Multi-Cloud Bill Spinner BMC Software
  • 2. Multi-Cloud Connectivity & Experience AI & Machine Learning Speed & Scale Open & Modular Platforms Automation Compliance Security New technology realities © Copyright 2017 BMC Software, Inc.
  • 3. Multi-Cloud Reality © Copyright 2017 BMC Software, Inc. Public Cloud 3rd Party Providers Data Centers Private Cloud Hybrid Cloud Digital Services 0101010101110111001 Core IT 01010101011110101010101 110100111001 Service Subscribers
  • 4. Inter-connected devices will be in use by 2020 28 Billion Of New Business Processes and Systems Will Incorporate Some Element of the Internet of Things >50%90% Of Workloads will be processed by cloud data centers; only 8 percent will be processed by traditional data centers by 2020 71% Number of enterprises adopting Hybrid Cloud computing (up from 58% last year) Industry Trends & Shifting Enterprise Priorities
  • 5. Challenges in the Multi-Cloud Landscape CIOHow do I deliver multi-channel experiences for the enterprise? How do I discover apps across various cloud environments? How do I service our Apps & protect our data? How do I secure across all my solutions & vendors? How do I monitor cloud ready apps? How do I integrate cloud apps with other apps that are on premise? © Copyright 2017 BMC Software, Inc.
  • 6. Data dependencies matter for GDPR Understanding application dependencies Understanding new GDPR Regulation
  • 7. SaaS PaaS IaaS Models Multi-Cloud Configuration Management Spans all Types of Services Delivery Hybrid Private Traditional ITPublic Development DevOps Agile Waterfall © Copyright 2017 BMC Software, Inc.
  • 8. Know current state to transform Hybrid Private Traditional ITPublic © Copyright 2017 BMC Software, Inc.
  • 9. Discovery for Digital Enterprise Cost Transparency Service Awareness Security BMC Discovery © Copyright 2017 BMC Software, Inc.
  • 10. Start Anywhere Discovery & Mapping Continuous Content Updates Multi-Cloud Strategy • A traditional top-down approach fails to discover complexity • Reduced time & effort with dynamic models • Average cost of $2,800 for each service model (IDC) • The pace of technology changes requires continuous updates • Technology Knowledge Updates (TKU) allows for continuous updates to Discovery’s extensive library • Discovery has been around for 12+ years with over 4,000 asset types found • Identify infrastructure components to move to the cloud • Include cloud services from AWS and Azure, in your application modeling • Keeping up with the speed of cloud Discovery for Service Awareness © Copyright 2016 BMC Software, Inc. What BMC Impacts: • 80% Reduced effort to map applications (IDC) • 80% of mean time to repair (MTTR) is determining what is causing the issue IDC projects that these organizations will realize average annual benefits worth $18,433 per 100 servers over five years ($2.33 million per organization) from IT staff efficiencies. Service Aware Value Differentiator Why this Matters
  • 11. Discovery for Security Blind spot Detection Change Impact Assessment Audit Assessment • Identify servers that could be backdoor entry points • 80% of attacks go after a known vulnerability • 50% of exploitations happen within 30 days; it takes average of 193 days to patch a known vulnerability • Accurate change impact assessment • 56% of enterprises report a change re-work rate between 11%-24% (Forrester) • Pre-deployment activities take 22% of staff time & resource in the datacenter (IDC) • $30B in data center capital is sitting idle globally (Anthesis Group & Stanford University) • Due to GDPR, companies need to be able to work at scale and with precision to erase all data on a single customer and certify that result. (Forrester) © Copyright 2016 BMC Software, Inc. What BMC Impacts: • $300K savings by eliminating orphaned and unused assets (ECOLAB) • 60% reduction in audit prep time from 90 to 30 days “We’re avoiding millions of dollars of software costs with BMC ADDM. We find where software is not being used or not required. Then we can reuse or reallocate the license instead of buying new licenses.” – IDC Research Report, 2016 Security Starts Here Value Differentiator Why this Matters
  • 12. Discovery for the Cost Transparency Cost Transparent Start Anywhere Discovery & Mapping Data Accuracy Standard Cost Model • Understanding of the dependencies to break down cost by line of business • Give P&L accurate reflection of the spends by usage • Rationalize applications and shift savings to innovation projects for the business • Automated data collection allow for reduced manual collection, collation, and management of asset and inventory data. • Native integration with CMDB allows for processing of data from multiple sources. • IT Spend has become one of the largest budget line items in companies today. • IT Operations worldwide spent over $3.1 trillion dollars in 2007 alone. • Shift spend from running the business to growing the business. © Copyright 2016 BMC Software, Inc. What BMC Impacts: • Decrease in amount of manual activity necessary to • collect, collate, and maintain inventory. • Decrease IT spend by shaping demand from lines of business “62% of CIO’s don’t believe there’s adequate transparency of IT cost, contribution, and performance.” (FORRESTER) Value Differentiator Why this Matters
  • 13. BMC DISCOVERY L2 & L3 SUPPORT SYS ADMIN CAPACITY MANAGER CLOUD ARCHITECT IT OPERATIONS MANAGER COMPLIANCE & RISK MANAGER IT OPERATIONS MANAGER SECURITY ADMIN ASSET MANAGER IT FINANCE MANAGER CONFIG MANAGER CHANGE MANAGER COMPLIANCE as a SERVICE FTE Reduction REDUCTION IN EXPOSURE DURATION LOWER SECURITY COST DE-RISK APPLICATION PORTFOLIO RIGHT THE FIRST TIME: FTE Reduction SELF HEALING: FTE Reduction MULTI-CLOUD Infrastructure cost reduction RIGHT SIZE CLOUD SERVICES DE-RISK CLOUD INFRASTRUCTURE INCREASING BENEFIT PERSONAENABLING TECHNOLOGY INCREASING MATURITY LOWER NON- COMPLIANCE IMPACTS LOWER SOFTWARE COST GROWING INNOVATION in IT Budget BMC Discovery Enables Maturity for Many Processes © Copyright 2017 BMC Software, Inc. BMC Confidential
  • 15. Typical Discovery Challenges Skill & Cost of operating multiple discovery tools has grown out of control The inability to access and integrate cloud elements data Loosely integrated portfolio Multiple tools duplicated functionality “It is difficult for I&O leaders to demonstrate value from investments in discovery tools because success is often defined by tool installation, not the value created.” Current discovery solutions can’t reach full stack and build application maps Success defined by data collected as opposed to data used © Copyright 2017 BMC Software, Inc. BMC Confidential
  • 16. Over 14 years Discovering your Applications with BMC Discovery Discovery Virtual Appliance Mainframe Storage Network devices Converged infrastructure Physical Servers Virtual Machines Clusters Enterprise software Middleware Custom software Cloud services Databases Containers Administrative information  Component discovery  Relationship discovery  Application modeling  Data publication CMDB Business Application © Copyright 2017 BMC Software, Inc.
  • 17. Continuous Content Updates Deep Multi-Cloud Discovery Start Anywhere Application Mapping © Copyright 2017 BMC Software, Inc. BMC Confidential BMC Discovery Provides Unique Benefits Open and Secure Event Driven 01 02 03 04 05 BMC Discovery © Copyright 2017 BMC Software, Inc. BMC Confidential – Subject to Change
  • 18. Demo
  • 19. Continuous Content Updates 40,000+ software versions 4,000+ hardware assets 3,000+ network devices 20+ storage brands 5,000+ lifecycle dates 1,000+ relationship types 100+ middleware 20+ DevOps technologies Microsoft Azure Amazon Web Services Openstack … more to come! © Copyright 2017 BMC Software, Inc. BMC Confidential – Subject to Change
  • 20. Increase Visibility in the Multi-Cloud with BMC Discovery © Copyright 2017 BMC Software, Inc. BMC Confidential – Subject to Change
  • 21. Multi-Cloud Application Models Azure Data Center AWS © Copyright 2017 BMC Software, Inc. BMC Confidential – Subject to Change
  • 22. Multi-Cloud Dashboard What public cloud resources? In what regions(s)? What applications are impacted? Top deployed compute models? Public cloud hosts exposed to the internet? © Copyright 2017 BMC Software, Inc. BMC Confidential – Subject to Change
  • 23. Start Anywhere Application Mapping Visualize suggested application model Define boundaries and bespoke components Publish model for auto-updates © Copyright 2017 BMC Software, Inc. BMC Confidential – Subject to Change
  • 24. RESTful API SNMP Recognition Rules Discovery Community Reports & Dashboards Data exports Custom patterns Open Discovery CyberArk integration Appliance CLI © Copyright 2017 BMC Software, Inc. BMC Confidential – Subject to Change
  • 25. 2) Process event received1) Send event REST call 3) Update the model Third Party System BMC Discovery Consolidation Appliance or Cluster Event Based Pattern Model Update Event-driven model updates Register external event sources Trigger Patterns vCenter integration out-of-the-box © Copyright 2017 BMC Software, Inc. BMC Confidential – Subject to Change
  • 26. Why This Matters © Copyright 2017 BMC Software, Inc. 28% reduced event volume 41% Free up IT Staff BMC Discovery Cost Transparency Service Awareness Security
  • 27. BMC Confidential Efficient change management Up-to-Date Infrastructure SW License Visibility $6B Communications service provider automates scanning of IT server assets +3,000 Servers mapped daily Minutes Vs. days for true-up reports 72 hoursWeekly time saved per server Business Impact Network topology data provides insight into the impact of incidents and planned actions across network. Quick identification of outdated software and operation systems enables IT to keep systems current and delivering high-quality service. Automatic detection avoids 3-4 days of manual research to track down and validate servers. Windstream © Copyright 2017 BMC Software, Inc. BMC Confidential
  • 28. BMC Confidential Publisher optimizes digital service management to keep presses rolling for 11M readers +11M Daily readership +5,000 Employees supported Reduced MTTR Business Impact Detailed data enables staff to troubleshoot incidents quickly, cutting MTTR significantly. Visibility into assets and their relationships has improved the change success rate measurably. Change-related incidents have been greatly reduced. News UK © Copyright 2017 BMC Software, Inc. BMC Confidential “When you have strong, well-defined processes and advanced tools in place, you can cope with increases in users, systems, and throughput – and continue to ensure reliability without adding staff.” - Paul O’Connell, Head of Enterprise Operations, News UK
  • 29. k BMC Discovery Worldwide Customers “Loving the advancements in visualisations in the new version, mixed with the incoming Cloud discovery, we have a fantastic opportunity to further empower our users and bring management that much closer to the data” – Matt Lambie, Computacenter 1,000+ BMC Discovery Customers
  • 30. © Copyright 2017 BMC Software, Inc. BMC Confidential Visit bmc.com/discovery today! Cost Transparent Service Aware Security BMC Discovery
  • 31. © Copyright 2017 BMC Software, Inc. - BMC Confidential—Internal Use Only
  • 33. Journey to Cognitive Enterprise Growth Cognitive Enterprise Predictive Intelligence Virtual Agents Chatbots Cognitive Service Management Digital Enterprise Multi Cloud Multi Device Multi Channel Digital Service Management © Copyright 2017 BMC Software, Inc. BMC Confidential ITSM Online Enterprise Service Management Excellence
  • 34. CognitiveCapabilities Cognitive Service Management Transformation DIGITAL DISCOVERY DIGITAL SERVICE DIGITAL WORKPLACE BMC INNOVATION SUITE CognitiveServiceManagement DIGITAL ENVIRONMENT Multi- Cloud Multi-Channel(Omni-Channel)Multi- Device (IoT) SERVICE MANAGEMENT EXCELLENCE REMEDY, REMEDYFORCE (ON-PREM & CLOUD) © Copyright 2017 BMC Software, Inc. BMC Confidential ITSM
  • 35. COGNITIVE MICROSERVICE IBM WATSON, TSI, HOOKS FOR OTHER DIGITAL WORKPLACE LOB SERVICE MGMT MULTI-CLOUD SVC MGMT REMEDY ITSM INTELLIGENT AUTOMATION AUTO : CLASSIFICATION, ROUTING, ASSIGNMENT INNOVATION SUITE ATHENA (VIRTUAL SUPPORT ASST.) + CHAT BOT DISCOVERY Consumption Layer Digital Discovery & Digital Service (IT & LOB) Platform Layer Cognitive Embedded Across All Layers
  • 37. Challenges Reducing storage cost and operational risk Teams work in silos Lack insight into services impacted by storage changes © Copyright 2017 BMC Software, Inc.
  • 38. 1. Enterprise Storage Group, 2015 88% of Respondents state that storage is growing at a rate of 10% or more annually1 Storage Trends Our Understanding
  • 39. Goals for Storage Discovery ITSM and ITOM alignment Provide application awareness Locate orphaned storage Improve collaboration © Copyright 2017 BMC Software, Inc.
  • 40. © Copyright 2017 BMC Software, Inc. Features & Capabilities
  • 41. Understand how storage systems support business services View multivendor storage data in one place Discover host to storage relationships BMC Discovery for Storage © Copyright 2017 BMC Software, Inc.
  • 42. Benefits of Discovery for Storage Align storage team with ITSM and ITOM processes Provide application awareness to storage planning, maintenance, and chargeback Locate orphaned storage Improve collaboration NAS Array NetApp, Oracle ZFS (via SNMP) SAN Array Hitachi, EMC, IBM, HP, Dell, Fujitsu (via WBEM) Virtual Storage IBM SVC (via WBEM) EMC VPLEX (via REST) SAN Switches Cisco, Brocade (via SNMP) Hypervisors VMware, Hyper-V, KVM, XenServer Servers Linux, Windows, Solaris, AIX, HP SAN NAS Virtualization Network Linux, Windows, Solaris Vmware, KVM, Hyper-V © Copyright 2017 BMC Software, Inc.
  • 43. Agentless Discovery Uses Standard Protocols WBEM SNMP SSH REST Connects to Storage Management Software or directly to Storage Systems
  • 45. Bringing It Together BMC Discovery and Flexera provide governance over your software licensing to gain IT infrastructure visibility, reduce software costs, and maintain continuous compliance. © Copyright 2017 BMC Software, Inc. © 2017 Flexera Software LLC. All rights reserved. | Company Confidential
  • 46. 1+1 = 3 BMC + Flexera Better Together Cloud Reconciliation Entitlements SW Inventory Optimization Discovery Dependencies Governance © Copyright 2017 BMC Software, Inc.
  • 47. Align Asset Data with Business Management Asset showback & chargeback Inventory management Asset tracking & governance Software end-of-life planning Increasing integration with IT management solutions Data Foundation Knowledge InformationProactive Service-aligned Integrate ITAM with incident & change processes Software optimization Best of Breed Partners Baseline + +
  • 48. BMC Discovery Integration to ServiceNow Seamless Data Pump Engine  Migrate configuration data between BMC and ServiceNow seamlessly  Complete set of out-of-box maps to move CIs and relationship data directly to ServiceNow with “instant-on” capability  Out-of-Box maps for all BMC Discovery data classes and relationships  Point and click map modification for future customer needs  Delta vs full load capabilities  Compliant with ServiceNow best practices including import set, transform maps, and target tables SEAMLESS DATA PUMP for BMC and ServiceNow by Tech Data