The cloud revolution is less about the technology it's built on, and more about the peoples and processes that make it go. As many claim that the cloud is reforming the IT practice, it's more important to see the efforts and intuition behind the implementation of the cloud. Discover why the cloud is optimizing businesses and what is making this automation of organizations both efficient and measurable.

1. Cloud is a Process
Not a Technology
Revolution
A VMware presentation

2. 2
We All Love
Technology
If you’re reading up on cloud, you probably love technology
- understanding complex systems, building and improving
solutions that make information flow quickly and smoothly.

3. Clouds
Are Not About
Technology
3
But the real revolution that clouds promise to deliver is less about the
technology it’s built on, and more about the processes that make it go.

4. Cloud is
About Better
Understanding
User Needs
4
The change from traditional IT to cloud is the close
connection to user needs. The way that users and
technology managers have instant and deep visibility
to the IT capacity in use, and how effectively it meets
the business objectives.
The success of your cloud initiative will depend
more on getting process right than on choosing and
implementing the best or fastest technology elements.

5. Key Areas Of
Focus To Make
It Real
5
When you plan a cloud deployment, do you think about?
The automation that allows
users to choose technology
quickly and without human
intervention
Visibility to how much capacity
is consumed
How much each solution
option costs
Pre-building consistent
solutions before demand
hits, rather than on a project
by project basis
These valuable cloud characteristics are process rather than technology innovations.

6. Cloud Process
Spotlight #1:
Service Catalog
6
Imagine a menu of options, conveying
to the customer what’s available online.
Keep it simple. If a restaurant menu used
highly technical terms to describe the
fare, diners wouldn’t be able to easily
choose what they want.
Ditto for the cloud – a service catalog
enables smart decisions based on
required business outcomes such
as time to deployment, resiliency,
compliance objectives, security
considerations and anything else that
impacts the effectiveness of the service.

7. Cloud Process
Spotlight #2:
Chargeback/
Showback
7
Cloud cost transparency begins with a price list that
accompanies a menu of service options.
Pricing strategy matters too. Without cost awareness,
you can expect a free-for-all of consumption of the
high-performance service options. This cost awareness
should be ongoing, giving a meaningful incentive to
relinquish resources that are no longer in use.

8. Cloud Process
Spotlight #3:
Consistency
8
Part of what makes seasoned cloud providers
successful is their ruthless drive to reduce variability
of configurations.
This requires limiting customization for customers,
but the benefit is a more reliable and manageable
environment.
Getting a good idea of the specific requirements
across your population of customers will help you
choose the right options to build, and help you
enforce the consistency that’s required to manage
a cloud successfully.

9. Cloud Process
Spotlight #4:
Automation
9
• Provisioning
• De-commissioning
• Scaling
• High availability and
• Reporting
• Reduces staff cost
• Establishes standardization
• Helps users get what they
want quickly
• Increases customer satisfaction
Effective automation:Running a cloud at scale requires
automating every possible element:

10. Process
Improvement
Drives Results
10
Building a cloud properly will require you to change the way you think.
Success in the cloud is less about pure engineering and more about the communication
and clarity of understanding and responding to customer needs.
Those who embrace the management, customer service and process control side of the
cloud will realize the benefits they are aiming for.