Cingular identified a need for consistent training of newly hired retail sales consultants across its stores. It lacked a formal training program, leading to disparities in customer experience. IBM created a blended learning curriculum using synchronous and asynchronous methods, including workshops, self-study workbooks, eLearning, and virtual workshops. This comprehensive three-week, eight module program addressed Cingular's training gap and prepared new hires to quickly begin selling using best practices.