This document provides information about an English communication skills training program for individuals looking to work in the international call center industry. The 25-hour program teaches skills like speaking clearly, being prompt, building an American or British accent, managing personality and nerves, and preparing for interviews. Classes are available online, in-person on weekends or weekdays, and include study materials, tests, and assistance with resumes and job placement upon completion. The syllabus covers topics such as call center functions, soft skills, accent neutralization, personality enhancement, interviews, group discussions, and mock sessions.

1. TRAINING|CONSULTING|OUTSOURCING
BPO/Call centerTraining
A complete trainingmodule todevelopEnglish communicationskills foranyone whowantstoenterthe
international call centerindustry.Inordertospeakwithcustomersacrossthe globe andanswerqueries
satisfactorily.Call centeragentsneedtobe clear,promptandprecise withtheirresponses,andspeak
Englishcorrectly,pleasantlyandintelligibly.Thismoduleprovidesaneasy-to-follow,step - by - step
programmedinbuildingEnglish-speakingskills,Accent,personalityand Interview skills.
Who can join this training program:
1. For fresher’swantingtogetinto BPOstartingtheircareersin BPO.
2. DomesticBPOexecutivesaspiringforInternational BPO career.
3. Junior-level executiveswhowantstoaspire BPOcareer
4. Anygraduate interestedin BPO/Call centercareer.
Other Details:
 On joiningyouwill receiveaWelcome Kitcontaining –StudyMaterials,NotepadandPen
 Online and ClassroomTraining- Bothfacilitiesare available
 Duration - 25 hoursProgramme
 Weekends/Weekdaysclassesare available
 Classeswill be scheduledweekly twice/thrice
 Each sessionwill be fortwo/threehours
 Testswill be conductedatthe endof course to evaluate
 On successful competitioncertificate will be provided
 Resume buildingandPlacementAssistance
Syllabus:
Serial No: Chapters/Module Topics
1 Introductiontocall centerindustry Types of Call Center
Functioning of a Call Center
Scope of the Call Center Industry
2 SoftSkills Communication skills- Elimination of
Grammatical errors
Telephonic skills - Outbound /
Inbound /

2. Marketing skills
Reading Skills - Focus on wave
modulation
Listening Skills
3 Accent Accent Naturalization - Elimination
of Mother Tongue Influence (MTI).
Jaw Exercises Pronunciation of
Consonants & Vowels.
Rules of Intonations.
Basics of American & British Accent.
4 PersonalityEnhancement Attitude Management.
Killing Nervousness & Building
Confidence.
Body language & dress code.
5 Preparationforan Interview Understanding various rounds of
Interview
Extempore - Improving thought
process to speak on any given topic
on the spot
6 Group discussion Improving interacting skills to
create a competitive edge over others.
Grammar / Aptitude / Listening
7 Mock Sessions Practical work
For more details please call us at + 91 9566296052 or Call us to schedule a free demo