This document provides information about an English communication skills training program for individuals looking to work in the international call center industry. The 25-hour program teaches skills like speaking clearly, being prompt, building an American or British accent, managing personality and nerves, and preparing for interviews. Classes are available online, in-person on weekends or weekdays, and include study materials, tests, and assistance with resumes and job placement upon completion. The syllabus covers topics such as call center functions, soft skills, accent neutralization, personality enhancement, interviews, group discussions, and mock sessions.
A unique service that incorporates English language learning into a genuine coaching model allowing you to reach your goals and improve your English at the same time!
Our Business English Programme is an in-depth approach to improving your English abilities. An insightful course that will help you not only improve your English while helping you critical skills needed in the workplace and life in general.
Consider what it takes to become a master in your career. Malcolm Gladwell said it takes 10,000 hour of intense experience. But that's only half the story! Explore the difference between become a subject matter technical expert and becoming an influential expert within an organization. Chart your own path towards mastery, and assess what’s left in your journey. The Mastery workshop uses a 4 phase framework: Content, Quantity, Context, and Quality.
A unique service that incorporates English language learning into a genuine coaching model allowing you to reach your goals and improve your English at the same time!
Our Business English Programme is an in-depth approach to improving your English abilities. An insightful course that will help you not only improve your English while helping you critical skills needed in the workplace and life in general.
Consider what it takes to become a master in your career. Malcolm Gladwell said it takes 10,000 hour of intense experience. But that's only half the story! Explore the difference between become a subject matter technical expert and becoming an influential expert within an organization. Chart your own path towards mastery, and assess what’s left in your journey. The Mastery workshop uses a 4 phase framework: Content, Quantity, Context, and Quality.
PMP® CERTIFICATION TRAINING COURSE - EdHutsd animation
PMP® CERTIFICATION TRAINING COURSE Course Overview 35-hour PMP® course Course Agenda Course Benefits Project Management Professional (PMP)® certification is the most distinguished professional qualification for project managers offered by Project Management Institute (PMI)®. The certification is relevant for professionals who are seeking to advance their career by completing the PMP® certification exam that is based
PMP® CERTIFICATION TRAINING COURSE - EdHutsd animation
"PMP® CERTIFICATION TRAINING COURSE Course Overview 35-hour PMP® course Course Agenda Course Benefits Project Management Professional (PMP)® certification is the most distinguished professional qualification for project managers offered by Project Management Institute (PMI)®. The certification is relevant for professionals who are seeking to advance their career by completing the PMP® certification exam that is based.
http://edhut.in/?dt_courses=pmp-certification-training-course"
PMP stands for Project Management Professional is a globally recognized professional designation offered by the Project Management Institute (PMI). Currently there are 29,552 active PMP certified individuals and more than 280 chartered chapters across 210 countries and territories worldwide.
Customer Service Practitioner Level 2 ApprenticeshipThe Pathway Group
The aim of the programme is to ensure you gain the knowledge, skills and attributes required to effectively provide customer service on products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
IBI was designed and built as the English language and Business skills online learning pioneering solution that completely replaces classroom training. This expresses our founders' vision of building a flexible but quality focused learning model that equipes talents with the skills and knowledge needed to contribute to their career development.
https://unichrone.com/pmp-certification-training
The absence of project management discipline affects project-related tasks to a great extent. Professionals will not
be able to lead projects, avoid conflicts, or mitigate risks without project management. Hence, project management as
a discipline and profession is in huge demand by organizations residing in various countries.
if you are looking for courses primarily focused for project managers and PMOs, I would like to recommend sites
which are relevant to Project Management niche and are into PMP certification training services.
Kotler Business Program is a certified training program, exclusively delivered by top brass from academia and the corporate sphere, including world-renowned marketing guru, Professor Philip Kotler. Our innovative blended learning approach consists of exclusive videos from leading experts, e-books for self-study, video simulations and role plays to ensure a first-class engaging and practical learning experience.
PMP® CERTIFICATION TRAINING COURSE - EdHutsd animation
PMP® CERTIFICATION TRAINING COURSE Course Overview 35-hour PMP® course Course Agenda Course Benefits Project Management Professional (PMP)® certification is the most distinguished professional qualification for project managers offered by Project Management Institute (PMI)®. The certification is relevant for professionals who are seeking to advance their career by completing the PMP® certification exam that is based
PMP® CERTIFICATION TRAINING COURSE - EdHutsd animation
"PMP® CERTIFICATION TRAINING COURSE Course Overview 35-hour PMP® course Course Agenda Course Benefits Project Management Professional (PMP)® certification is the most distinguished professional qualification for project managers offered by Project Management Institute (PMI)®. The certification is relevant for professionals who are seeking to advance their career by completing the PMP® certification exam that is based.
http://edhut.in/?dt_courses=pmp-certification-training-course"
PMP stands for Project Management Professional is a globally recognized professional designation offered by the Project Management Institute (PMI). Currently there are 29,552 active PMP certified individuals and more than 280 chartered chapters across 210 countries and territories worldwide.
Customer Service Practitioner Level 2 ApprenticeshipThe Pathway Group
The aim of the programme is to ensure you gain the knowledge, skills and attributes required to effectively provide customer service on products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
IBI was designed and built as the English language and Business skills online learning pioneering solution that completely replaces classroom training. This expresses our founders' vision of building a flexible but quality focused learning model that equipes talents with the skills and knowledge needed to contribute to their career development.
https://unichrone.com/pmp-certification-training
The absence of project management discipline affects project-related tasks to a great extent. Professionals will not
be able to lead projects, avoid conflicts, or mitigate risks without project management. Hence, project management as
a discipline and profession is in huge demand by organizations residing in various countries.
if you are looking for courses primarily focused for project managers and PMOs, I would like to recommend sites
which are relevant to Project Management niche and are into PMP certification training services.
Kotler Business Program is a certified training program, exclusively delivered by top brass from academia and the corporate sphere, including world-renowned marketing guru, Professor Philip Kotler. Our innovative blended learning approach consists of exclusive videos from leading experts, e-books for self-study, video simulations and role plays to ensure a first-class engaging and practical learning experience.
This is a 6 month Communication Skills Training Course of 1+1 'classroom days', with support in between training days, designed to make the learning stick using our unique training method - Sticky Learning®.
http://www.makingbusinessmatter.co.uk/training-courses/communication-skills-training/
Jaro Education in collaboration with Europe’s leading business school United Business Institute, Belgium has introduced International MBA and Executive International MBA programs to suit requirements of working professionals, entrepreneurs, housewives & others wanting to pursue a global career.
Mikono Training Calendar 2020 -Online and Virtual Facilitator LedDeogratius Kilawe
Training during the COVID-19 Pandemic:
Along with our range of Online Courses, Mikono Training now offers Virtual Instructor-Led Training on all courses listed on our website (at a discounted rate), to help you continue your skills development from the safety and comfort of your own home.
For more info:
sales@mikonospeakers.com or www.mikonospeakers.com
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[Webinar] - How we improved the language competency level of 40000+ new hiresTaraSpan
In this webinar we have talked about how we enabled major ITeS sector firms to make fresh campus recruited engineers job ready through our innovative training methodology.In the webinar, we have touched upon:
The methodology, the delivery process and framework we follow
How we generate the training content
How we measure the program success – the metrics
The highlights of the program we have delivered
The value proposition TaraSpan brings in
Companies are debating about the value of sales people training….
As B2B SaaS sales brings a new concept of selling; where the product, its benefit, features and innovation are in the center of interest, the sales REP is the final part that must address the same values to complete the puzzle.
The mission of having individuals that are fascinated with their sales work and motivated to bring results- could only be gained with well-defined training plan combined with ongoing team & members coaching …that's how you create a winning inside sales team !
Definition
Training can include
issues to be addressed in order to ensure the success of any training initiative
Employee Orientation
Stages of Employee Orientation
In-house training
Mentoring
External Training
Types of training delivery method
Off the Shelf Elearning Courses
- Behavioral
- Compliance
- Finance
- Management
- Sales
- Languages
- Environment Health and Safety (EHS)
These are used by various corporate organisations covering over half a million users.
You can get in touch with us for any of your requirements on +91 9987317744.
AIESEC is the world's largest student organization providing the largest array of international HR solutions in the world. We are present in over 144 countries, with a global youth network that spans over 5000 Local Committees around the world. We strive for the betterment of students on the local as well as global framework, by creating exchange opportunities and participants.
1. TRAINING|CONSULTING|OUTSOURCING
BPO/Call centerTraining
A complete trainingmodule todevelopEnglish communicationskills foranyone whowantstoenterthe
international call centerindustry.Inordertospeakwithcustomersacrossthe globe andanswerqueries
satisfactorily.Call centeragentsneedtobe clear,promptandprecise withtheirresponses,andspeak
Englishcorrectly,pleasantlyandintelligibly.Thismoduleprovidesaneasy-to-follow,step - by - step
programmedinbuildingEnglish-speakingskills,Accent,personalityand Interview skills.
Who can join this training program:
1. For fresher’swantingtogetinto BPOstartingtheircareersin BPO.
2. DomesticBPOexecutivesaspiringforInternational BPO career.
3. Junior-level executiveswhowantstoaspire BPOcareer
4. Anygraduate interestedin BPO/Call centercareer.
Other Details:
On joiningyouwill receiveaWelcome Kitcontaining –StudyMaterials,NotepadandPen
Online and ClassroomTraining- Bothfacilitiesare available
Duration - 25 hoursProgramme
Weekends/Weekdaysclassesare available
Classeswill be scheduledweekly twice/thrice
Each sessionwill be fortwo/threehours
Testswill be conductedatthe endof course to evaluate
On successful competitioncertificate will be provided
Resume buildingandPlacementAssistance
Syllabus:
Serial No: Chapters/Module Topics
1 Introductiontocall centerindustry Types of Call Center
Functioning of a Call Center
Scope of the Call Center Industry
2 SoftSkills Communication skills- Elimination of
Grammatical errors
Telephonic skills - Outbound /
Inbound /
2. Marketing skills
Reading Skills - Focus on wave
modulation
Listening Skills
3 Accent Accent Naturalization - Elimination
of Mother Tongue Influence (MTI).
Jaw Exercises Pronunciation of
Consonants & Vowels.
Rules of Intonations.
Basics of American & British Accent.
4 PersonalityEnhancement Attitude Management.
Killing Nervousness & Building
Confidence.
Body language & dress code.
5 Preparationforan Interview Understanding various rounds of
Interview
Extempore - Improving thought
process to speak on any given topic
on the spot
6 Group discussion Improving interacting skills to
create a competitive edge over others.
Grammar / Aptitude / Listening
7 Mock Sessions Practical work
For more details please call us at + 91 9566296052 or Call us to schedule a free demo