Qurus Success Story on Retail Sales Skills Trainings

1. Success : HP Sales Skills EMEA
Courseware & Certificates
Evaluation Dashboard
Objective
To improve the overall quality of sales skills of HP funded
Retail sales staff when selling HP computers with Microsoft
software. Drive a step change in customer experience,
channel readiness and ultimately increased sales of HP PCs.
Participant Interaction
Solution
Results
Give HP funded retail sales staff from countries all across
EMEA two days of high impact, small group, and highly
interactive sales skills training.
This program has been active since June 2010 and has now been
extended to all corners of EMEA.
•
Scale: To date qurus has coordinated and trained 314
participants to Expert level in 21 countries in 10 languages
with an average of 76 % post knowledge.
•
99% of participants agreed or strongly agreed that the
training was worth their time and that they felt the presenter
effectively delivered the subject matter of the event.
•
Inside into sales staff performance: HP is now able to link
knowledge with sales performance.
Knowledge: Pre and post knowledge checks at the start
and end of each day take a snap shot of base and final
knowledge levels. Target is 80% post expert knowledge.
High Impact. Highly Interactive and Customized:
• Training content fits with HP PC line up.
• Training given in local language.
• Small groups, no PowerPoint presentation, numerous
relevant role plays ensure participants experience and
practice, rather than learn the desired sales behaviors.