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Iagnosis Report
Allison Cook, Andie McCready, Teresa Oliss, and Alex Stewart
•Introduction
•Research Objectives and Questions
•Research Methodology
•Analysis Results
•Summary of Findings
•Next Steps
•Contact Information
Introduction
Research Objectives and Questions
Research Methodology
Analysis Results
Summary of Findings
Next Steps
Contact Information
Agenda
Introduction
The Client: Iagnosis
Shorter wait timesOnline and mobile medical care 250 Doctors
24/7 affordable access for U.S. patients Downloadable app: DermatologistOnCall®
Telehealth Industry and Market
New and growing segment in healthcare industry
Faster, less expensive, and convenient medical care
Schedule virtual appointments with doctors
Research
• Gauge general awareness and knowledge of telehealth
• Identify ways we might successfully market telehealth
options to college students
• Determine attitudes and perceptions about conducting a
visit with a healthcare provider online, including any
motivations and barriers to usage
Research Objectives
The Method
Focus Group
6 Participants: 3 Males, 3 Females
Break-down by Year: 2 Freshmen, 1
Sophomore, 1 Junior, and 2 Seniors
Break-down by Major: 2 Finance, 1 Social
Work, 1 Psychology, 1 Management
Information Systems, and 1 Undecided
Individual Interviews
3 in total: 1 Male and 2 Females
Break-down by Year: 1 Sophomore, 1
Junior, and 1 Senior
Break-down by Major: 1 Finance and
Accounting, 1 Engineering, and 1 Music
Therapy and Vocal Performance
Survey: 491 Usable Results
Analysis:
Telehealth Inquiries
Knowledge & Awareness
0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
30.00%
Freshman Sophomore Junior Senior Other
Knowledge of Telehealth
(By Class Ranking)
Ability to try a demo video and
maximum costs for an
appointment have a positive
relationship
More upperclassmen (Juniors
and Seniors) have heard of
telehealth than any other
respondents
Knowledge & Awareness
4.143
3.563
3.556
3.595
1
2
3
4
5
WillingnesstoTryDemoVideo
Willing to Pay $59.00 for
Teledermatology Appointment
Has Knowledge of
Teledermatology
Does Not Have
Knowledge of
Teledermatology
Respondents willing to pay for
teledermatology appointment
• Positive relationship between
knowledge and willingness to
try a demo video for males
Knowledge & Awareness
3.000
2.455
2.522
2.762
1
2
3
4
5
WillingnesstoTryDemoVideo
Not Willing to Pay $59.00 for
Teledermatology Appointment
Has Knowledge of
Teledermatology
Does Not Have
Knowledge of
Teledermatology
Respondents not willing to pay for
teledermatology appointment
• Males show positive relationship
between knowledge and willingness
to try a demo video
• Females’ show positive relationship
between not having knowledge and
willingness to try demo video
Willingness to use Telehealth
“I actually wasn't for
this at all before this,
and thought it was a
bad idea, but after
hearing everybody's
thoughts about it, it's
kind of a good idea.” 0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
90.00%
100.00%
Freshmen Sophomore Junior Senior Other
Willingness to Try Telehealth
Conflicting Opinions
Five of nine students during our
qualitative research mentioned that
telehealth services would be better
used for initial diagnosis
Repeat Visits
Students mentioned they would use these
services if repeat visits were required
Provides comfort & convenience, saving
them a drive home
Initial Diagnosis
Conflicting Opinions
“[For] that first initial visit, I would like to
actually go (to the doctor’s office). If it
becomes a regular thing, though, I wouldn’t
mind skyping them. But for that first initial
and may be second one, I would actually like
to go and be able to meet the doctor face-
to-face and everything.”
“(I would) feel more comfortable with
my doctor there (if it’s for a recurring
treatment), but if it was something
urgent while I was here (at college),
then I’d use it (...) if I needed to.”
Repeat VisitsInitial Diagnosis
Too Sick, Stay in Bed
of qualitative respondents agreed:
“If you’re sick, you don’t want to walk to
(the on-campus doctor’s office) or drive
and find a spot.”
66%
Too Sick, Stay in Bed
Resolves problems that deal with having to go into the doctor’s office:
•Not well enough to drive or walk to the office
•Patient is less likely to expose others
•Patient is less likely to become worse by being exposed to others
Telehealth services provide a way to fill or refill
prescriptions without a trip to the doctor’s
office.
One participant agreed that he would use
telehealth services to refill his prescriptions,
“all the time, every time.”
0
1
2
3
4
5
6
7
Amount Visiting Doctor to
Fulfill Prescriptions
Prescriptions
On average, females visit their doctors to fulfill
prescriptions more than the males. Therefore,
females are better targets for using telehealth
as a way to refill a prescription.
Mean
TeledermatologyAnalysis:
Teledermatology
Teledermatology
willing to try Teledermatology BEFORE focus group
50% 100%willing to try Teledermatology AFTER focus group
Teledermatology
“Yeah, for them to physically
see it; if you have a weird
color over Skype, that’s not
really beneficial for a
diagnosis.”
0
1
2
3
4
5
6
7
Willingness to Use Teledermatology
(If First Use is Free)
Mean
Teledermatology
Good for initial visit only
Repeat visits not popular among students
Incorrect diagnosis
Camera quality
Females have a slightly higher
concern for teledermatology0
1
2
3
4
5
6
7
Level of Concern about Teledermatology
Mean
Marketing
Marketing to Millennials
"Word of mouth would be really
good. It's the reason why I'm kind
of more open to telehealth is
because my mom's like, trying to
push it on me..."
College-aged students are more likely to try Telehealth if:
• Recommended via word-of-mouth
• Friends and family recommendations
• Personal doctor suggestion
Word-of-mouth works best but strategic advertisements could create interest over time
Summary
Summary of Important Findings
Overall: Positive thoughts about general telehealth services
>General Telehealth Teledermatology
Most willing to try with:
IAGNOSIS Free Demo
Advertisements through doctors
Major concern: proper diagnosis
Next Steps
Next Steps: Profile
Survey
• Determine which gender and age group
prefer initial or repeated visits
• Determine what types of media each
group consumes
Create a profile of who would prefer telehealth services
Initial Repeat
Versus
Only study those willing to use services or those already using them
Focus Group
• Determine best ways to target groups
• Determine why they prefer to use the
services for either initial or repeat
Next Steps: Location
Determine good locations for in-person offices
Find the highest pop of people who would use services
Survey
• Ask current users about location
• Determine where potential users are
Focus Group
• Gauge distance preferred to on-site location
Next Steps: Marketing
Marketing towards General Doctors vs Dermatologists
Millennials currently prefer general Telehealth over teledermatology
Versus
Higher population of general
doctors to market to
Partnering with specific
hospitals/private practices
Contact Information
Allison Cook
ac830913@ohio.edu
Andie McCready
am815713@ohio.edu
Teresa Oliss
to737513@ohio.edu
Alex Stewart
as197313@ohio.edu
Questions?Questions?

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Iagnosis Marketing Analysis | Telehealth Research

  • 1. Iagnosis Report Allison Cook, Andie McCready, Teresa Oliss, and Alex Stewart
  • 2. •Introduction •Research Objectives and Questions •Research Methodology •Analysis Results •Summary of Findings •Next Steps •Contact Information Introduction Research Objectives and Questions Research Methodology Analysis Results Summary of Findings Next Steps Contact Information Agenda
  • 4. The Client: Iagnosis Shorter wait timesOnline and mobile medical care 250 Doctors 24/7 affordable access for U.S. patients Downloadable app: DermatologistOnCall®
  • 5. Telehealth Industry and Market New and growing segment in healthcare industry Faster, less expensive, and convenient medical care Schedule virtual appointments with doctors
  • 7. • Gauge general awareness and knowledge of telehealth • Identify ways we might successfully market telehealth options to college students • Determine attitudes and perceptions about conducting a visit with a healthcare provider online, including any motivations and barriers to usage Research Objectives
  • 8. The Method Focus Group 6 Participants: 3 Males, 3 Females Break-down by Year: 2 Freshmen, 1 Sophomore, 1 Junior, and 2 Seniors Break-down by Major: 2 Finance, 1 Social Work, 1 Psychology, 1 Management Information Systems, and 1 Undecided Individual Interviews 3 in total: 1 Male and 2 Females Break-down by Year: 1 Sophomore, 1 Junior, and 1 Senior Break-down by Major: 1 Finance and Accounting, 1 Engineering, and 1 Music Therapy and Vocal Performance Survey: 491 Usable Results
  • 10. Knowledge & Awareness 0.00% 5.00% 10.00% 15.00% 20.00% 25.00% 30.00% Freshman Sophomore Junior Senior Other Knowledge of Telehealth (By Class Ranking) Ability to try a demo video and maximum costs for an appointment have a positive relationship More upperclassmen (Juniors and Seniors) have heard of telehealth than any other respondents
  • 11. Knowledge & Awareness 4.143 3.563 3.556 3.595 1 2 3 4 5 WillingnesstoTryDemoVideo Willing to Pay $59.00 for Teledermatology Appointment Has Knowledge of Teledermatology Does Not Have Knowledge of Teledermatology Respondents willing to pay for teledermatology appointment • Positive relationship between knowledge and willingness to try a demo video for males
  • 12. Knowledge & Awareness 3.000 2.455 2.522 2.762 1 2 3 4 5 WillingnesstoTryDemoVideo Not Willing to Pay $59.00 for Teledermatology Appointment Has Knowledge of Teledermatology Does Not Have Knowledge of Teledermatology Respondents not willing to pay for teledermatology appointment • Males show positive relationship between knowledge and willingness to try a demo video • Females’ show positive relationship between not having knowledge and willingness to try demo video
  • 13. Willingness to use Telehealth “I actually wasn't for this at all before this, and thought it was a bad idea, but after hearing everybody's thoughts about it, it's kind of a good idea.” 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% 100.00% Freshmen Sophomore Junior Senior Other Willingness to Try Telehealth
  • 14. Conflicting Opinions Five of nine students during our qualitative research mentioned that telehealth services would be better used for initial diagnosis Repeat Visits Students mentioned they would use these services if repeat visits were required Provides comfort & convenience, saving them a drive home Initial Diagnosis
  • 15. Conflicting Opinions “[For] that first initial visit, I would like to actually go (to the doctor’s office). If it becomes a regular thing, though, I wouldn’t mind skyping them. But for that first initial and may be second one, I would actually like to go and be able to meet the doctor face- to-face and everything.” “(I would) feel more comfortable with my doctor there (if it’s for a recurring treatment), but if it was something urgent while I was here (at college), then I’d use it (...) if I needed to.” Repeat VisitsInitial Diagnosis
  • 16. Too Sick, Stay in Bed of qualitative respondents agreed: “If you’re sick, you don’t want to walk to (the on-campus doctor’s office) or drive and find a spot.” 66%
  • 17. Too Sick, Stay in Bed Resolves problems that deal with having to go into the doctor’s office: •Not well enough to drive or walk to the office •Patient is less likely to expose others •Patient is less likely to become worse by being exposed to others
  • 18. Telehealth services provide a way to fill or refill prescriptions without a trip to the doctor’s office. One participant agreed that he would use telehealth services to refill his prescriptions, “all the time, every time.” 0 1 2 3 4 5 6 7 Amount Visiting Doctor to Fulfill Prescriptions Prescriptions On average, females visit their doctors to fulfill prescriptions more than the males. Therefore, females are better targets for using telehealth as a way to refill a prescription. Mean
  • 20. Teledermatology willing to try Teledermatology BEFORE focus group 50% 100%willing to try Teledermatology AFTER focus group
  • 21. Teledermatology “Yeah, for them to physically see it; if you have a weird color over Skype, that’s not really beneficial for a diagnosis.” 0 1 2 3 4 5 6 7 Willingness to Use Teledermatology (If First Use is Free) Mean
  • 22. Teledermatology Good for initial visit only Repeat visits not popular among students Incorrect diagnosis Camera quality Females have a slightly higher concern for teledermatology0 1 2 3 4 5 6 7 Level of Concern about Teledermatology Mean
  • 24. Marketing to Millennials "Word of mouth would be really good. It's the reason why I'm kind of more open to telehealth is because my mom's like, trying to push it on me..." College-aged students are more likely to try Telehealth if: • Recommended via word-of-mouth • Friends and family recommendations • Personal doctor suggestion Word-of-mouth works best but strategic advertisements could create interest over time
  • 26. Summary of Important Findings Overall: Positive thoughts about general telehealth services >General Telehealth Teledermatology Most willing to try with: IAGNOSIS Free Demo Advertisements through doctors Major concern: proper diagnosis
  • 28. Next Steps: Profile Survey • Determine which gender and age group prefer initial or repeated visits • Determine what types of media each group consumes Create a profile of who would prefer telehealth services Initial Repeat Versus Only study those willing to use services or those already using them Focus Group • Determine best ways to target groups • Determine why they prefer to use the services for either initial or repeat
  • 29. Next Steps: Location Determine good locations for in-person offices Find the highest pop of people who would use services Survey • Ask current users about location • Determine where potential users are Focus Group • Gauge distance preferred to on-site location
  • 30. Next Steps: Marketing Marketing towards General Doctors vs Dermatologists Millennials currently prefer general Telehealth over teledermatology Versus Higher population of general doctors to market to Partnering with specific hospitals/private practices
  • 31. Contact Information Allison Cook ac830913@ohio.edu Andie McCready am815713@ohio.edu Teresa Oliss to737513@ohio.edu Alex Stewart as197313@ohio.edu