On November 5th, J.D. Power will be publishing the first Telehealth Satisfaction Study. Some key findings include: - Only 9.6% of health consumers have used telehealth in the past 12 months. - Top barriers for non-users were being unaware it was an option, wanting to see a provider in person, and concern over quality of care. - Factors like cost, provider access to records, and service security would increase likelihood of future telehealth use. - 72% of non-users would try telehealth if their cost was less than a doctor's office visit.