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FAU Resident Assistant Mediation Workshop
- 1. Mediation Workshop By Alexandria Stewartand Amy Timmerman
- 2. Flow Chart forMediation Conflict reported to RA RA informs supervisor RA meets with all parties individually RA holds group mediation RA emails supervisor about follow-up RA of residents follows up after mediation 1. 2. 3. 4. 5. 6.
- 3. “Am I thebest person for this situation?” Don’t be afraid to ask for help
- 4. Be intentional aboutroom set up Be strategic about where everyone sits within the space If the problems are caused within the room, use an outside space like a conference room The Set-Up If rules are broken: “Let’s take a minute. Cool off, take a walk. We can revisit this another time.”
- 5. Don’t jump rightinto the mediation. Ask open-ended questions. Try to get everyone talking equally – don’t let one person’s answer matter more than another’s. Disarm “How has your day been?” “Tell me about your classes.”
- 6. What is mediator’srole in these situations? ● Establish guidelines ● Promote conversation ● Ensure all voices are heard ● Gather everyone’s insight and experiences ● Serve as an unbiased resource Define
- 7. Let everyone statetheir case individually, then work together as a group and then create an action plan. Everyone has a stake in the mediation – the space and relationship is shared with each individual. Discussion “How has this impacted you & what do you want to get out of this?”
- 8. Reiterate what youheard as the mediator Make time for any extra questions and offer up space if anyone wants to stay after Let everyone know what their action items are and what follow up will look like from you (or their RA) Wrapping Up
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- 10. Everyone will interpretthe situation differently Tailor things to your strengths
- 11. Remain objective asthe mediator – don’t pick sides All parties need to consent to the mediation Be conscious of the space’s layout and setup Make room for everyone’s voice Key Takeaways
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- 14. Flow Chart forMediation Conflict reported to RA RA informs supervisor RA meets with all parties individually RA holds group mediation RA emails supervisor about follow-up RA of residents follows up after mediation 1. 2. 3. 4. 5. 6.
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