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HUMAN 
AT WORK 
Or: How I Learned to Stop Worrying 
and Get Better at My Job 
2014 HighEdWeb Annual Conference 
October 19-22 — Portland, OR 
#HEWEB14 #MPD9
I 
IV U 
Hello 
O
@DaveCameron
A Case Study 
of Myself
Challenges I’ve struggled with 
since I started in Higher Ed 
Goals for changing my habits and 
improving my productivity 
Tools and tactics 
I have been exploring 
to achieve those goals 
Lessons learned along the way
This is not 
a talk about 
"Work Hacks"
How to be an 
imperfect 
human who 
gets stuff done
"In the 
Before time… 
in the Long, 
Long Ago…"
September 1992
http://bit.ly/11pqobu
September 1992
June 2010
This is most of my job
And sometimes also this: 
+
I understood how 
websites work. 
I didn’t know how 
mar-com offices work.
Stuff I wasn’t 
prepared for 
• Shifting responsibilities 
• Staffing turnovers 
• Changes in strategic priorities 
• Planning for what is consistent 
• Preparing for the unexpected
I couldn’t see the road 
AND 
I was drowning
Books
Utilities
Task Managers
Then I remembered…
Goals 
Before 
Tools
What specific 
goals will help 
me get better 
at my job?
Cognitive 
Overload
http://bit.ly/1Cj5iXF
"Our 
problem isn’t 
information 
overload; 
it’s potential 
meaning 
overload." 
- David Allen 
bit.ly/GTDmpu219
How I learned to 
stop worrying about 
all the things and 
get better at my job.
Goals 
Tools 
Habits
Goal: wake up in the morning 
Tool: an alarm clock 
Habit: set the alarm for 6:00 am
Goals 
Tools 
Habits
Five Goals 
for Being a 
Productive 
Human
Goal #1: 
BE 
HONEST
Honest with 
YOURSELF
Subjectively Honest 
Objectively Honest
Subjective Honesty 
• what you know in your gut to be true 
• the stuff we lie to ourselves about 
• internalized priorities 
• accuracy when interpreting our performance
Objective Honesty 
• measuring and capturing data 
• developing reports from that data 
• analyzing progress over time 
• maintaining a record
desktime.com
rescuetime.com
Honest With 
OTHERS
(within reason) 
http://25.media.tumblr.com/tumblr_m3b11ewIM31r0jeh0o5_250.gif
Honest with others 
• don’t exaggerate your abilities or bandwidth 
• admit when you don't understand something 
• admit to your mistakes 
• give the feedback you would want to hear
Goal #2: 
BE 
UNAFRAID
Mistakes are 
how we learn.
"I have no 
idea what 
I’m doing, 
but I know 
I’m doing it 
really, really 
well." 
- Andy 
Dwyer
CONFIDENCE
Don’t be intimidated 
by those rock stars. 
http://abcn.ws/1FoHJRA
Let Go of 
Irrational Fears 
• Change and the unfamiliar 
• New Tools 
• Gossip and rumor 
• Ebola
Don’t be overwhelmed 
by complexity
U/Aatto 4-WHEN LOST 
IN ThE WOODS 
A CLEAR HEAD WILL FIND ITSF. If everyone remwbered this, 
there would be fewer reports of persons lost in the mountain and 
forests, according to United States Forest Service rangers. 
Merely being out of sight of others in a strange forest gives 
ny a man the creeps- a natural feeling but a dangerous ore. Never 
yield to it. In the mountains the grip of panic is too often the 
grip of death. 
"Firilirig oneself then lost is the test of a man," says a 
vete ran of the Forest Service who s seen n, n and even child-ren 
save themselves by sheer pluck and preserte of mind. Loss of 
ntal control is more serious than lack of food, water, clothing 
or possible proximity of wild animals. The man 'io keeps his head 
has t best ch arx e to ce through in safety. 
The following helpful rules are worth rmbering:- 
Stop, sit down and try to figure out ithere you are. 
Use your head, not your legs. 
If caught by night, fog, or a storm, stop at otice 
and make camp in a sheltered spot. Build a fire 
in a safe place. Gather plenty of dry el. 
Don't wander about. Travel only down hill. 
If injured, choose a clear spot ona prcontory and 
.ke a signal smoke. 
Don't yell, don't run, n't worry, and above all, 
don't quit. 
If caught out toward nightfall, the traveler is urged to tind 
a shelter quickly- a ledge, a Large houlder or a fa1li tree- clear 
a sp*ce of ground arii build a fire. If without a bla.nk., he may 
build his fire in a deep hole, cover six incks of hot coaLs with 
six Inches of earth and sleep on this. Failing fire, cme shoild 
use leaves and branches to shelter himself as best he can. A boy 
(over)
Goal #3: 
BE 
MINDFUL
via http://xkcd.com/1411/
Focus 
Your Time 
and Attention
TOOLS 
http://bit.ly/1sWarEd
Use your tools, 
don’t let them 
use you.
Use good habits 
to keep your tools 
sharp and ready
OUR PRIMARY TOOLS: 
Email 
Tasks 
Calendars 
Meetings
APPLE USER BIAS 
(Not Yet)
EMAIL
The average 
office worker 
spends 28% 
of their day 
reading, 
writing, or 
responding 
to email. 
- McKinsey & Company, 2012 
http://bit.ly/1zdGtjB
My Email Use in September 2014 
RescueTime reported email = 22% DeskTime reported email = 23%
EMAIL IS 
AWESOME FOR: 
• Communicating information and ideas 
to individuals or groups 
• Documenting and archiving information 
• Sending assets and files 
• Viral sharing
EMAIL IS NOT: 
• A telephone 
• Instant messenger 
• A project management system 
• The boss of you
Turn off those inbox 
notification icons. 
Fetch email, don’t push. 
(if something is truly urgent, there are better 
options than email for letting me know)
#MakingFetchHappen 
Thank you @nagmay!
Create an 
email habit.
This is mine: 
1. Decide if this needs to be acted on now 
or later. 
2. If it takes less than 2 min. then do it 
now. 
3. Get what I need for other work, send 
what I need to send. 
4. Be quick but thorough. Pay attention to 
details. 
5. Quit mail app until ready for it again.
Use 
Rules to 
Filter 
and 
Focus
Use keyboard shortcuts 
System Preferences -> Keyboard -> Shortcuts 
-> App Shortcuts
http://www.cheatsheetapp.com/CheatSheet/
Be thoughtful
TASKS
“The most difficult 
thing you can do, 
and the most 
helpful thing, is to 
pick one thing.” 
–Merlin Mann 
bit.ly/b2wpdcst
Task Habits 
• Capture and get them out of your head 
• Organize them with project 
milestones and deadlines 
• Review and update regularly 
• Seriously, review and update your 
tasks weekly if you can
Task Managers
Social Media is a 
task for me.
Social Media 
• Too distracting if it’s always there 
• Block time when I need to use it as 
part of my job. 
• Use for personal Twitter 
content @DaveCameron 
bufferapp.com
CALENDARS
Calendar Habits 
• Schedule focused work periods 
• Schedule break periods 
• Review and update regularly 
• Communicate
No-Meeting 
Mondays
"Fix-It" 
Fridays
MEETINGS
Meeting Habits 
• Be in the meeting, not on your phone 
• Capture decisions and next actions 
• Report and share 
• Use Email & Tasks & Calendar to be 
sure you follow through
Two 
Notepads 
• Large notebook just for 
capturing meeting 
notes and doodles. 
• Small yellow pad for 
random other stuff 
triggered by meetings.
Use 
Checklists
Goal #4: 
BE 
ACTIVE 
http://bit.ly/1yGTq4o
Our Bodies, 
Our Routines
How do our daily 
routines affect us? 
Disrupt them 
and you’ll feel it.
Goals 
Tools 
Habits
Goals 
Tools 
Habits Routines
Goal: wake up in the morning 
Tool: an alarm clock 
Habits: 
• set the alarm for 6:00 am 
• hit snooze when it wakes me 
• finally turn off alarm 
• head to the shower…
My Routine 
Used to Be
http://bit.ly/1Cj5iXF
My Routine 
Today
Start with a 
card trick 
(seriously)
An 
Ideal 
Day
An 
Ideal 
Day
"Everything 
In Its Place"
“Un-complicate 
yourself.” 
– Marcus Aurelius
Give Yourself 
The Gift of 
Fewer Decisions
Habit Minder Apps 
Learning New Skills 
by Building New Habits
WORKSPACE
My office in February
My office in October
Whiteboard!
Sit or Stand
THESE 
are my 
HEADPHONES 
! 
There Are 
Many Like 
Them, 
But THESE 
Are Mine.
Music & Sound 
Collaborative Playlists 
Human at Work: Focus 
bit.ly/heweb14_HAWfocus 
!! 
Human at Work: Boost 
bit.ly/heweb14_HAWboost
Goal #5: 
BE 
NICE
Be Nice to Your 
Fellow Humans
Be a Proud Member 
of Your Team 
• Support your co-workers 
• Give a heads-up when you can 
• Take ownership of your role 
• Don’t cheat 
• Be at least a little bit social
Communicate 
This is where "Push" can be 
better than "Fetch"
@AustinKleon
Take a 
Real Vacation
Get some sleep
(unless you’re at HighEdWeb)
“No matter how you 
feel, get up, dress 
up and show up.” 
–Regina Brett
(But please don’t 
come to the 
office if you’re 
actually sick.)
Treat others 
the way 
you want to 
be treated.
Goals 
Tools 
Habits
HONEST 
UNAFRAID 
MINDFUL 
ACTIVE 
NICE
HONEST 
UNAFRAID 
MINDFUL 
ACTIVE 
NICE
H ONEST 
U NAFRAID 
M INDFUL 
A CTIVE 
N ICE
H 
UMAN
H U M A N
HUMAN
1OO% 
HUMAN
"There’s only one thing that I 
know how to do well 
And I've often been told that 
you only can do 
What you know how to do well 
And that's be you, 
Be what you're like, 
Be like yourself…" 
–They Might Be Giants 
"Whistling in the Dark"
1OO% 
HUMAN
1OO% 
HUMAN
OM 
UIVI
OMU 
IVI
O 
IMVI 
U
O 
IV 
U 
M I 
Hooray!
RESOURCES
Don’t miss this the slides from another presentation that 
bookended this one very nicely at HighEdWeb 2014: 
@JesseLavery 
slideshare.net/jesselavery/
@KarlynMB 
Karlyn gave another amazing presentation from 
our conference track that you must check out: 
zenworkplace.com/playingpolitics 
karlynruns.org
Apps 
rescuetime.com desktime.com 
1secondeveryday.com
Podcasts 
@HigherEdLive 
"2014 Work Hacks" (05/22/14) - bit.ly/hel2014 
"Work Hacks and Getting Stuff Done" 
(01/24/13) -bit.ly/hel2013 
Episode #185 - bit.ly/b2wpdcst 
with Merlin Mann & Dan Benjamin 
discussion of email 
Episode #219 - bit.ly/GTDmpu219 
with David Allen, author of 
"Getting Things Done"
Books
bit.ly/HumanAtWork 
@DaveCameron 
Sketch Rockwell by Artill Fonts 
http://www.urbanfonts.com/fonts/sketch_rockwell.htm

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