The document discusses the impact of software-defined networking (SDN) and network function virtualization (NFV) on operations support systems (OSS). It highlights the significant growth in global internet traffic and emphasizes the need for improved quality of service and network management. The text also explores the benefits of SDN and NFV in facilitating rapid deployment and scalability of network services, along with a detailed analysis of traditional OSS roles and their transformation in the context of SDN and NFV.