These slides highlight the tools on HealthyCity.org that facilitate both service referral and service planning. The website helps you connect vulnerable populations to the resources they need by providing the largest searchable and mappable online hub of health and human services in California. In addition to this comprehensive resource data, service providers and planners can access additional community data to identify gaps in services, as well as identify areas of need and opportunity to inform program planning. In this training you will learn how to: - Facilitate case management: Help clients find services by searching the detailed health and human service database of 2-1-1s across the state (*available in 16 counties and counting). - Inform service planning: Research information about your clients’ communities to enhance program focus and planning. - Improve service planning and provision by adding your own data: Map data that you collect in order to see the distribution of your clients, members, facilities, or other organizations.

1. Information + action for social change How to Use HealthyCity.org for Service Referral and Direct Service Planning

2. Healthy City is a project of… A public policy change organization rooted in the civil rights movement

4. FOUNDATIONS

5. GOVERNMENTONLINE MAPPING TECHNOLOGY www.HealthyCity.org COMMUNITY RESEARCH LAB Training community groups to lead and sustain action-oriented research & technology projects …is an information + action resource that unites rigorous research, community voices and innovative technologiesto solve the root causes of social inequity

6. Partners Children’s Hospital Los Angeles Advancement Project USC School of Social Work 2-1-1 LA County United Ways of California Children Now California Pan-Ethnic Health Network Ella Baker Center for Human Rights Prevention Institute The California Endowment Legal Services of No. Cal. California Rural Legal Assistance Sacramento Housing Alliance UC Davis – Center for Regional Change Community Services Planning Council United Way Bay Area Santa Clara Comm. Benefits Coalition Urban Strategies Council San Mateo Healthy Communities Collaborative Oakland Progressive Empowerment Network Contra Costa Crisis Center United Way of Fresno/2-1-1 2-1-1 San Diego 2-1-1 Monterey County 2-1-1 San Bernardino Volunteer Center of Riverside County United Way Bay Area/Helplink Community Service Planning Council – 2-1-1 Sacramento UW Silicon Valley/Santa Clara Eden I & R – 211 Alameda Interface Children Family Services – 2-1-1 Ventura Volunteer Center of Sonoma County

8. Case Manager Funder Service Provider HealthyCity.org Website Community Organizer Policy Advocate Researcher …to fuel social change and improve our communities Who Uses HealthyCity.org? Grant Writer

9. Question for Participants What types of services might you include in your searches? (Type it in the question section)

10. What’s on HealthyCity.org? Oh, the Data You’ll See!

11. Types of Data on HealthyCity.org Services & Points Social Services & Nonprofits Hospitals and FQHCs Public & Private Schools Grocery Stores & WIC Vendors Alcohol Outlets & Toxic Sites And much more…

12. Types of Data on HealthyCity.org Thematic Population Characteristics Civic Participation Employment, Income & Poverty Health Conditions, Diseases, Injuries and Deaths Crime & Public Safety Housing And much more…

13. “Point” & “Thematic” Data

14. Today you will learn how to: Help clients find services by searching the detailed health and human service database of 2-1-1s across the state. Research information about your community to enhance program focus and planning. Map data that you collect in order to see the distribution of your clients, members, facilities, or other organizations.

16. 1. Find a Service: You’re a case manager in Fresno looking for food and shelter options for a client. They live in ZIP code 93710 You can save and share anything you create while logged in GET STARTED!

17. *ZIP code 93710

18. *Food & Shelter

19. *Food & Shelter

20. List the services ONLY within the area you’ve selected Browse through listings to look at service details

21. You can get directions for your client

23. SAVE this list for future reference PRINT list of services EMAIL a link to this list of services

25. The link takes you back to your interactive list

26. You can also view services on a map Contact 2-1-1 to update agency information

29. Time to share… What types of services might you include in a search?

30. Finding a Service Questions?

31. 2. Research information about your community to enhance program focus and planning.

32. For example… Senator Liu’s Pathways Program The Pathways program… Serves low-income communities and the working poor, among whom women with children are disproportionately represented. Target populations also include veterans, seniors, and foster, homeless, and other at-risk youth. Includes: research on the community, networking & problem-solving conference, events, website for centralized information

33. 2. a. Research information about your community to enhance program focus and planning. Where are the target populations (e.g. veterans, low-income families) located in Senate District 21 (Carol Liu)?

34. Click on Change to select your geography

37. Click the +- buttons to add community data to your map

40. Your first layer of data is listed here.

44. ACTION  Recommend hosting a “mini -event” for Veterans in this area (or conducting outreach in this area)

45. 2. b. Research information about your community to enhance program focus and planning. Where are employment assistance programs located in Senate District 21 (Carol Liu)?

52. ACTION  Invite representatives from employment agencies to work a table at the Fall conference

53. Research information about your community to enhance program focus and planning. Questions?

54. You’ll need to register for or Log in to your account 3. Map data that you collect in order to see the distribution of your clients, members, facilities, or other organizations.

55. For example… 2-1-1 LA County 2-1-1 LA County Caller Data In order to provide funders and other stakeholders with information about the number of residents that access the 2-1-1 helpline, and where these calls come from, 2-1-1 LA County uploaded their call center data.

57. Click on Upload a Dataset

67. Click the +- next to ANY thematic/indicator data category

76. 2-1-1 LA County Call Volume & Families in Poverty 2009

77. Mapping your own data Questions?

78. Learn about our data sources