Bring it on fight fraud and abuse volunteer-com_loudan county

1.
Volunteer Community
Ambassador Program
Loudoun County, VA

2. Community Leader Model revised to Grassroots
Engagement Model

3.
Fraud & Abuse Trends
National Local
O #1 Neglect
O #2 Financial
Exploitation
[Highest risk factors:
female, older age, disabled,
dementia, LTC residents]
[Source: National Center on
Elder Abuse]
O #1 Self–neglect
O #2 Neglect
O #3 Financial
Exploitation
O #4 Mental Abuse
O #5 Physical Abuse
[Source: VA APS 2014]

4. Prevention vs. Intervention
Action of stopping
something from arising
Action or process of
intervening
O Ambassador as confidantes
O AAA link to community (eyes &
ears)
O Arrange crime prevention
presentations
O File of Life Cards (refrigerator &
wallet)
O Elder Abuse Awareness
campaigns
O Ombudsman (both)
O Adult Protective
Services
O Fire and Rescue
O Law Enforcement
O Ombudsman (both)

5. Impact
O Unexpected benefit
O “they came to us”
O Raised agency visibility
O Expanded knowledge about services
O Outreach increased by 145%
O Strengthened community relationships
O Enhanced Aging & Disability Resource Center concept
O Grassroots advocacy attracts community
influencers

6.
6 Steps to create an
Ambassador Program
O Alliance Development
O Community Mapping
O Training
O Information Dissemination
O Ongoing Community Involvement
O Need to Track Results

7. Alliance Development
O Local Law Enforcement – Crime Prevention Unit
O Fire & Rescue
O E.M.S.
O Ambulance Reimbursement program
O Fire Alarm
O Family Services
O Adult Protective Services
O Mental Health & Substance Abuse
O Public Health Department
O Senior Centers & Recreation, Parks
O Adult Day Centers
O Library Services
O Attorney General’s Office
O Local Non-Profits serving seniors
O Community Service Board
O Disability Services Board

8. Community Mapping (373)
Add pics
O Senior living facilities (13)
O Senior Centers (4)
O Adult Day Centers (3)
O Libraries (8)
O Home Owners Assoc. (HOAs )
with website (36)
O Neighborhood Watch (87)
O Places of worship (222)
O Widow’s group
O Religious “Bible” study
O Social Groups
O Walking group
O Tennis
O Book club
O Service Groups
O Rotary
O Kiwanis

9. Training
O Orientation - Quarterly
O 2 hours overview
followed by
O 1 hour lunch for updates
& sharing
O “What if” scenarios
based on crime reports
O Resources Materials
O Notebook
O Webpage [pending]
O Data Collection
O Tracking form (paper
or online survey)

10. Information Dissemination
O Next Steps
O Follow up email after Orientation
O eAlert for Crime Reports
O Tip Sheet to engage the community
O Press release with quotes
O Feedback loop for AAA
O Options
O List serve (pending)
O Newsletter, monthly (pending Constant Contact
or Smore)

11. Ongoing Community Involvement
O Connect to electronic news & updates
O Attend neighborhood events
O Post or set out relevant literature at various
locations
O Arrange educational presentations
O Request a standing article space or tips column.
O Ask community leaders to spread the word
O Ask your gateway service providers to keep an
eye on older adult residences.

12. Need to Track Results
O Tracking form (paper & online)
O Anecdotal stories
O Press releases
O Highlight successes

13. Tools to integrate an Ambassador Program
Share Resources Research Resources
O Position description
O Press release
template
O Tip sheet for
community
engagement
O Tracking form
O Research
O local statistics
O mandated reporters
O Create a target list to
recruit Ambassadors
O Set up Logistics
O Take A.C.T.I.O.N…

14. Crime Report Scenario
O Discuss how the Ambassador
program can help prevent the
likelihood of this happening again
O Share scenarios
O Apply A.C.T.I.O.N. steps using the
tips sheet for community
engagement

16. Scenario: Fraud
O 0800 hrs. 200 block
Sugarland Run Dr.
Sterling. Fraud: A
resident received a call
from an unknown
subject claiming to be
from the IRS. The caller
stated the victim owed
back taxes. The victim
learned the call was a
scam after sending the
caller money.
58 yo Female
$387 Reload It card
• Numerous reports about scam
• Law Enforcement press
release
• IRS sends letter, no calls

18. Scenario:
Grandparent Scam
84 yo White Male
Attempted to withdrawal $3k
Bank rep inquiry saved resident
Encourage to report
Ask for contact information
Inquire with relatives
Resident received late night
call from someone claiming
to be his grandson and
requesting bail money.
Another male got on phone
claiming to be Captain ‘So
and So’ saying resident
needed to go get cash from
bank to pay for a secured
voucher. The grandparent
went to bank to withdraw
cash. The bank manager
questioned the need for
cash. After a few follow up
calls, the bank manager
explained this is probably a
scam.

20. Scenario: Fraud
5/12, 2015 1735 :
Victim was contacted
by a suspect claiming
to be from Microsoft
who offered the victim
a refund on a product.
Victim allowed suspect
to remotely access his
computer and bank
account.
• 65 YO WHITE MALE
• $3,000
• RETIRED CIA
• Report it
• Contact landline carrier to set up
“trap and trace”
• Businesses already have your
personal information

21. Q & A
O Contact information:
Email:
debra.bressler@loudoun.gov
O Call: 703-777-0257
O Share resources with each
other