21. A few
positive postures & gestures.
Encouragement
Enthusiasm +openness
Yes, What can I do?
Listening for
assessment
Confidence openness
Listening with attention
22. A few
negative postures & gestures.
Arrogance
Bored
Hands & Legs crosseddefensive
Angling
– disinterested
Am superior than you
I know everything
Grim
& not ready to listen