2. BODY LANGUAGE
Non-Verbal Communication
• Body language comes in clusters of signals and postures, depending
on the internal emotions and mental states.
• Non-verbal communication includes facial expressions, eye
contact, tone of voice, body posture and motions, and positioning
within groups.
• It may also include the way we wear our clothes or the silence we
keep.
2
5. HANDS GESTURES
◦The Ring or ‘OK’ Gesture
◦“Fine” or ” All correct” in most English-
speaking countries.
◦”Zero” or “worthless” in some parts of
Europe.
◦ ”Money” in Japan.
◦ An insult in Greece, Brazil, Italy, Russia.
5
6. The Thumb-Up Gesture
◦In Britain, Australia and New Zealandhas three
meanings:
◦O.K”, ”Fine”, or ”good job
◦”Five” in Japan
◦”One” in Germany
◦ An insulting signal in some countries like, -Russia,
Greece
6
12. GESTURES
◦ Shoulder Shrug Gesture
The shoulder shrug is a good example of a universal gesture.
◦ that is used to show that a person does not know or understand what
you are talking about.
◦ It is a multiple gesture that has three main parts:
1. exposed palms
2. hunched shoulders and
3. raised brow
12
13. Standard Arm Cross Gesture
◦ is a universal gesture signifying the
same defensive or negative attitude
almost everywhere.
◦ It is commonly seen when a person is
among strangers in public meetings,
queues, cafeterias, elevators or
anywhere that people feel uncertain or
insecure.
13
14. Standard Leg-Cross Position
◦ is the normal crossed-leg
position used by European,
British, Australian and New
Zealand cultures and may be
used to show a nervous,
reserved or defensive attitude.
◦ people often sit like this during
lectures or if they are on
uncomfortable chairs for long
periods.
14
18. Head-Rubbing and Head-Slapping
Gestures
Pain in Neck Gesture:
•A person who uses this when lying
usually avoids your gaze and looks
down.
•This gesture is also used as a signal of
frustration or anger and, when this is
the case, the hand slaps the back of the
neck first and then begins to rub the
neck.
18
19. Both Hands Behind Head
◦ This gesture is typical of such professionals as
accountants, lawyers, sales managers, bank
managers or people who are feeling confident,
dominant, or superior about something.
◦ It is also a gesture used by the 'know-it-all'
individual and many people find it irritating when
someone does it to them.
19
20. EYE Contact
• Talking to an individual
• Listening to someone
• Talking to a group
• Arguing
• Attracting someone
• Loving someone
20
