Andrés Ramírez Gossler, Facundo Schinnea - eCommerce Day Chile 2024
How body language effects effective communication
1.
2. What is Body Language
Body language is nonverbal
communication that involves body
movement.
“Gesturing” can also be termed as body
language which is absolutely non-verbal
means of communication.
4. Why is Body Language important?
Body language plays a big role in intuition as it gives us
messages about the other person, that we can interpret
at an intuitive level.
Body
Language,
Tone of
Voice,
38%
Spoken 55%
Words, 7%
Body Language
Spoken Words
Tone of Voice
5. Body Languages
• Eye Contact
• Facial expressions
• Smile
• Shaking hands/Touch
• Posture
• Appearance
• Listen and Speaking
• How close you stand to others
6. Eye Contact
• Eye contact is a form of body
language which is important during
communication. How we present
ourselves and communicate with
others aside from talking is by our
body language.
7. Facial Expressions
Facial expressions are the key
characteristics of nonverbal
communication. Your facial
expression can communicate
happiness, sadness, anger or fear.
8.
9. Touch
• Touching and being touched
are essential to a healthy life
• For example: We use
handshakes to gain trust and
introduce ourselves.
10. Posture
• Posture and how you carry your
self tells a lot about you. How you
walk, sit, stand or hold your head
not only indicates your current
mood, but also your personality in
general.
11. Gestures
• A gesture is a characteristic of nonverbal communication in
which visible body actions communicate particular message.
• Gestures include movement of the hands, face, or other parts
of the body.
12. Types Of Gestures
• Descriptive
Clarify or enhance a verbal message
• Emphatic
Underscores a verbal message
• Suggestive
Symbols of ideas and emotions
• Prompting
Evoke a desired response
16. Negative Body Languages
• Leaning Back too much
• Leaning forward.
• Breaking eye contact too soon
• Nodding too much
• Chopping or pointing with your hands
• Fidgeting
• Holding your hands behind your back (or firmly in your pockets)
• Looking up or looking around
• Staring
• Failing to smile.
• Stepping back when you’re asking for a decision
17. 7 Body Language Tricks To Make Anyone
Instantly Like You ….
• The Flooding Smile
• Sticky Eyes.
• The Big-Baby Pivot
• Limit the Fidget
• Hang By Your Teeth
• Hello, Old Friend.
• To show agreement, mirror expressions and postures.
• To improve your speech, use your hands.
• To increase participation, look like you’re listening
18. When you're on set all day, and you don't look
people in the eye, it's really relaxing. Normally
when you talk to someone, a lot of the
conversation is in the body language and in the
eye contact and stuff. And if you don't do that, if
you just listen to the words, it's quite relaxing,
because there's just one thing to focus on.